external
Vendors could be considered what type of customer
productive
To ensure that a team has __________ meetings, rules for team behavior
... [Show More] should be enforced.
Add their design ideas freely
Product design teams should provide an environment that encourages team members to __________.
look into the customer's problem, find a solution, and follow through
In customer service, it is important to __________
successful
Top level management must support a team for it to be __________.
Is not a reason to set measurable team goals
Promoting competition among teams or departments __________.
eliminated
During a team meeting, any solutions to the problem being discussed that do not meet one or more of the must-have criteria should be __________.
customer service departments
Improving external customer satisfaction is the main objective of __________
function
The __________ of the product describes the features required for the product to perform the tasks for which it was intended.
External
A(n) __________ customer is a person or organization that receives services or products in exchange for compensation.
facilitator
In a team, the __________ is one who will stimulate or guide the group to think of ideas.
Design for Manufacturing and Assembly (DFMA)
__________ is a design methodology that designs features into the product that make it cheaper to manufacture while maintaining its ability to perform its intended function.
team kickoff meeting is held to get everyone up to speed on the task and meet each other
When a team is formed to tackle a problem, a __________.
forming
The first stage in a team development process is an awkward stage for the team members called __________.
measurable
When a team sets objectives that they wish to accomplish, care should be taken to ensure that these objectives are __________.
concerns customers have with specific products
Which type of customer service information stored in a database could help to improve product quality?
Shipping manifest
Which of the following is not used as a problem analysis tool?
brainstorming
__________ is a technique teams use for generating as many ideas as possible.
have good performance criteria for review of employee performance
Supervisors should set measurable objectives to __________.
Arguing
Teams should strictly enforce rules about __________ to minimize conflict. [Show Less]