1. An_________ customer is a person or organization that receives services or products in exchange for compensation.
a) Internal
b) External
c)
... [Show More] In-house
d) Departmental - correct answer External
2. Improving external customer satisfaction is the main objective of __________.
a) Customer service department.
b) Retired employees
c) Maintenance departments
d) HR departments. - correct answer customer service
3. Vendors could be considered what type of customer?
a) Main
b) Substantial
c) Internal
d) External - correct answer external
4. Customer satisfaction should always be the first objective considered when developing _________.
a) Vendors
b) New or improved products
c) Teamwork
d) Training matrix - correct answer new or improved products
5. The ________ of the product describes the features requested for the product to perform the tasks for which it was intended.
a) Form
b) Function
c) Cost
d) Utilization - correct answer function
6. Product designers should always consider the effects of tooling design and cost during ___________.
a) Prototype development
b) Process capability studies
c) Team kickoff meetings
d) Maintenance of a machine - correct answer prototype development
7. Product design teams should provide an environment that encourages ________.
a) Criticize other team members at any time
b) Add their design ideas freely
c) Attend meetings whenever they are available
d) Report team meetings to the boss - correct answer Add their design ideas free
8. Teamwork, concurrent engineering, tools and techniques are needed in order to make _______________.
a) Product introduction
b) Sales
c) Product scam prevention efforts
d) Safety tests - correct answer Product introduction
9. Engineers working with manufacturing to become aware of tooling limitations and other problems that may increase production time and cost is an example of _____________.
a) Brainstorming
b) Product analysis
c) Concurrent engineering [Show Less]