UNIT 2: COMMON ETHICAL ISSUES TEST
Question 1 of 9
A company leader facilitates a planning meeting to engage everyone in the
company's decision to use
... [Show More] postconsumer recycled materials in its packaging.
Which impact does this meeting have on the organization?
It provides more packaging choices.
It improves company profitability.
It increases employee awareness.
It enhances government support.
Correct! This leader is sharing how using postconsumer recycled materials in
packaging could be achieved in an effort to engage employees in corporate
social responsibility.
Question 2 of 9
A senior manager makes an effort to engage in corporate social responsibility
(CSR) activities to build the company's reputation. Which action should the
manager take to continue to move towards this goal?
Focus on marketing efforts
Pay fair wages to employees
Manufacture an inexpensive product
Focus on increasing profit margins
Correct! In order to be a socially responsible action by the manager, it is very
important that the employees are paid fair wages.
Question 3 of 9
A chief executive officer (CEO) of a company that engages in corporate social
responsibility is trying to cut costs. As a result, the CEO decides to move the
operations overseas to a country with low wages and plans on paying a more
than the prevailing wage in that location. Which description accurately
describes this company's action?
Illegal and socially irresponsible
Legal and socially responsible
Illegal but socially responsible
Legal but socially irresponsible
Correct! By providing more than prevailing wages and taking care of the
worker needs, the company is behaving in a legal and socially responsible
manner.
Question 4 of 9
A manager in a large corporation is trying to encourage the employees to
engage in individual corporate social responsibility (CSR) activities. Which
action should the manager take to support this employee behavior?
Encourage them to attend meetings to brainstorm new project ideas
Ask them to take a pay cut and contribute the missing funds to a
department party
Ask them to work extra time at the offices so they can earn more money
Encourage them to volunteer their time for social concerns
Incorrect. Attending meetings to brainstorm ideas can lead to a better product
and hence, a profitable margin for the company. It is not a part of CSR.
Question 5 of 9
A manager understands the importance of the company's transparent and
ethical supply chain but learns about a foreign supplier's unethical conduct.
During a meeting with the supplier, the manager makes a point of reviewing
the company's code of conduct without explicitly discussing the supplier's
unethical practices. What is the manager discussing in this meeting with the
supplier?
Organizational leadership
Organizational culture
International business culture
International business success
Incorrect. International business culture describes what business populations
in global geographic locations value and what the generally accepted
practices for appropriate conduct are. There is no indication that the supplier
is part of a global supply chain.
Question 6 of 9
An entry-level employee decides to borrow the company car for the weekend
despite the company’s code of ethics against the practice. Which ethical
analysis applies to this behavior?
It is not acceptable because the employee could have an accident while
driving the car.
It is acceptable since the employee is in an entry-level position.
It is not acceptable since it clearly violates policy.
It is acceptable as long as no one discovers the car was borrowed.
Correct! The company's code of ethics states that no employees should use
the company car over the weekend. The employee borrowing the car violates
company policy, regardless of employment level.
Question 7 of 9
A chief executive officer (CEO) wants to implement a corporate social
responsibility (CSR) strategy that will positively affect the company’s
employees, unions, suppliers, consumers, and local and national
governments. Which group is being targeted by this CSR activity?
Stakeholders
Market niche
Shareholders
Board of directors
Incorrect. A market niche is a specific target market.
Question 8 of 9
A junior accountant discovered fraud in the recording of accounts receivable
and plans to report this information to the local media. Which law protects this
junior accountant from retaliation by management of the company?
Civil Rights Act of 1964
Fair Labor Standards Act
Sarbanes–Oxley Act
Securities and Exchange Act
Correct! The Sarbanes-Oxley Act mandates that all financial areas operate
with transparency, makes it illegal to misrepresent the company's finances to
company stakeholders, and protects whistleblowers.
Question 9 of 9
A chief executive officer (CEO) personally supports internal transparency for
the organization. Which action by the CEO reflects this personal ethical
belief?
Sharing with employees how annual bonuses will be computed and
awarded
Designating offices as smoke-free to promote health and well-being
Funding art initiatives for children's programs at the local art museum
Hosting a community forum where local citizens can learn about the
corporation
Correct! The sharing of this information with all employees will create clear
communication and a better understanding of business processes.
UNIT 2: COMMON ETHICAL ISSUES TEST
Step 1 of 1
Question 1 of 10
In an effort to cut costs, an apparel factory is moving operations to another
country where labor is cheap and employment laws are less stringent. Costs
can only be kept low if the factory operates like a sweatshop. Which type of
problem is this company facing?
Legal-unethical
Illegal-unethical
Illegal-ethical
Legal-ethical
Correct! The factory shifting its operations is legal, but it is unethical to operate
like a sweatshop.
Question 2 of 10
The chief executive officer (CEO) of a company decides to change the way
the company has been functioning over the years in order to improve its
reputation. The CEO decides to pay the employees a fair wage, show a good
profit margin, and produce a reliable product. But even after a year, there is
not much change in the way the community perceives the company. Which
action will provide the improvement this CEO is seeking?
Creating an internal safety awareness program
Investing in social and environmental causes
Advertising products during popular sports programs
Recruiting additional employees
Correct! Right now, even though the company behaves ethically by treating its
employees and customers fairly, engaging in social causes will improve the
community's ethical perception of the company.
Question 3 of 10
The chief executive officer (CEO) of a beverage company wants to promote a
healthy lifestyle to its customers. Which action will achieve this goal?
Donate food to a local food bank
Build a park for the community that includes walking trails
Encourage employees to carpool to work
Set an example to customers by donating corporate profits to a local health
organization
Incorrect. A CSR program that donates corporate profits to a local health
organization will not help promote a healthy lifestyle among the customers of
the company.
Question 4 of 10
A manufacturing cosmetics company currently avoids testing its products on
animals, but the new chief executive officer (CEO) decides to begin that
practice since it will help cut company costs. Which impact will this have on
the organization?
It will be viewed as being unethical.
It will reduce the company's position as an advocate for customer safety.
It will be able to increase the company's market share.
It will be seen as being committed to producing reliable products.
Correct! The organization will be viewed as being unethical because it is
testing its products on animals.
Question 5 of 10
During a meeting, a senior manager became upset over an issue and used
profanity when responding to lower-level managers. The behavior disrupted
the whole company. Which organizational element of ethics did this manager
violate?
Bylaws
Charter
Mission
Culture
Correct! Organizational culture refers to a system of shared assumptions,
values, and beliefs that shows employees appropriate and inappropriate
behavior.
Question 6 of 10
An act of violence occurs in the country. When a company leader is asked
about the situation by a colleague at lunch, the leader opens up to the
colleague and expresses concerns about the aggression associated with the
event. Which ethical concept is driving this leader's response?
Personal ethics
Cultural morals
Professional values
Organizational norms
Incorrect. Morals are sets of rules that individuals develop based on cultural
norms and beliefs. This is not the leader's morals that are involved since it is
not a personal action. The leader is making a judgment about a general,
societal issue.
Question 7 of 10
A junior accountant discovered fraud in the recording of accounts receivable
and plans to report this information to the local media. Which law protects this
junior accountant from retaliation by management of the company?
Securities and Exchange Act
Civil Rights Act of 1964
Fair Labor Standards Act
Sarbanes–Oxley Act
Correct! The Sarbanes-Oxley Act mandates that all financial areas operate
with transparency, makes it illegal to misrepresent the company's finances to
company stakeholders, and protects whistleblowers.
Question 8 of 10
A company employee notices that a member of upper management is
harassing a newly hired employee. The employee reports this behavior to the
local authorities. Which term describes the action taken by the employee who
reported the incident?
Transparency
Social responsibility
Whistleblowing
Brainstorming
Correct! A whistleblower reports the immoral actions of an organization and its
employees. Upper management harassing a new hire is against the law.
Question 9 of 10
A corporation is opening a new factory in a small rural community and would
like to demonstrate an ethical commitment to environmental responsibility in
the new location. Which action demonstrates this commitment?
Provide funding for laboratories at the local medical college
Create a citizen hotline for anonymous reporting of company problems
Pledge to only recruit and hire from the local community
Invite local citizens to a tree-planting event along the town's main street
Correct! This action demonstrates a commitment to the environment and
benefits the community.
Question 10 of 10
Which employee action illustrates a personal commitment to environmentally
friendly business processes that also benefit the organization and local
community?
Beginning an exercise program in an effort to improve health and fitness
Participating in a mandatory management training program to prepare for a
promotion
Starting a recycling programming at the workplace to reduce landfill waste
Choosing to ride a bicycle to work in an effort to reduce greenhouse gas
emissions
Correct! This type of program is related to the workplace and business
processes. It reflects a personal commitment to environmentally friendly
actions that will benefit the local community and organization
UNIT 4: EFFECTIVE COMMUNICATION TEST
Step 1 of 1
Question 1 of 10
Which method of communication requires the receiver to interpret the
message the way it was intended by the sender?
Oral
Nonverbal
Effective
Written
Correct! Effective communication is the receiver interpreting the message in
the way the sender wanted it to be interpreted.
Question 2 of 10
Which fact should an individual consider when choosing a channel of
communication?
Identifying the level of interaction and details for each channel provides
important information.
Choosing a correct channel will ensure the delivery of an effective
message.
Selecting a channel may affect the communication budget.
Identifying the correct channel is the most important aspect of the
communication process.
Incorrect. Choice of a correct channel does not guarantee that the message
will be received the way that it was intended.
Question 3 of 10
Which form of communication has little or no nonverbal cues present during
the exchange of information between the sender and receiver?
In-person meetings
Telephone conversation
Video conferencing
Group discussion
Correct! Due to the fact that communication takes place over the phone, there
is no face-to-face interactions. This decreases the amount of nonverbal cues
that are present during the communication process.
Question 4 of 10
Which benefit can occur by using good communication skills?
Increase in chances of employment
Enhancement in accounting accuracy
Improvement in shareholder earnings
Boost in the organization's competitive position
Correct! Effective communication is essential in establishing and maintaining a
well-balanced workplace and increasing the chances of gainful employment.
Question 5 of 10
During a department meeting, an employee tends to avoid making eye contact
with others.
Which type of communication style does this represent?
Passive
Passive-aggressive
Assertive
Aggressive
Correct! Passive communicators think their opinions do not matter. They tend
to agree with others and do not look others in the eye.
Question 6 of 10
A supervisor asks an employee to stay late to complete a personal task for the
supervisor. When asked if the employee is willing to stay, the employee says,
"I will do whatever you tell me to do," even though the employee is
uncomfortable with the request. Which communication style is the employee
displaying?
Aggressive
Passive-aggressive
Passive
Assertive
Correct! Passive communication styles are displayed by people who are
hesitant to speak up about their thoughts, beliefs, and opinions, even if they
feel they are being wronged.
Question 7 of 10
An individual's only method of communication is American Sign Language
(ASL).
Which form of communication is this individual using to interact?
Inscribed
Oral
Written
Nonverbal
Correct! Nonverbal communication involves information transmitted without
the use of spoken or written words.
Question 8 of 10
Which aspect of effective oral communication is important to remember?
Removing the focus on the nonverbal dimension of communication
Paying particular attention to body language and gestures
Managing the time-lapse involved with the receiver's interpretation and
response
Choosing the most effective medium to communicate the message
Correct! The nonverbal dimensions of oral communication such as body
language and gestures are an important part of effective oral communication.
Question 9 of 10
Which channel is considered rich and allows for more interactive
communication?
Voice message
In-person oral
Teleconference
Social media
Correct! In-person oral presentations are a rich channel of communication that
provide the ability for a lot of interaction.
Question 10 of 10
Which channel of communication is classified as being lean?
Video conferences
Online meetings
Face-to-face meetings
Emails
Correct! Email is a lean channel of communication with very limited
interaction.
UNIT 3: ORGANIZATIONAL FUNCTIONS AND VALUES
TEST
Step 1 of 1
Question 1 of 11
A manager attends training on different languages, business conduct, and
approaches to working with diverse populations. Which aspect of the
company is the manager learning?
Organizational culture
Organizational leadership
International business culture
International business success
Incorrect. Organizational culture describes what those in the organization
value and what the generally accepted practices for appropriate conduct are.
This culture is the shared ethos of the organization.
Question 2 of 11
Which organizational department is responsible for target market
identification?
Research and development
Accounting and finance
Human resources
Marketing
Correct! This department is responsible for market identification.
Question 3 of 11
A manager creates actionable items from a set of approved goals. What is this
manager’s management role in the organization?
Middle
Mentor
Top
Front line
Correct! Middle-management is tasked with pursuing the goals set by top
management through channeling individual efforts and team efforts. Examples
of middle-management include plant, division, or department managers.
Question 4 of 11
A new manager of a sales department receives the monthly reports from all
four of the company's sales locations throughout the state. The manager must
interpret this data to set targets for sales for the next month and quarter.
Which skill set must this manager possess to fulfill this job responsibility?
Communication
People
Technical
Analysis
Correct! Managers must be able to comprehend new information, visualize
solutions, and analyze concepts to direct the efforts of individuals and teams.
Question 5 of 11
Which organizational department is responsible for managing and overseeing
employee compensation and benefits?
Marketing
Research and development
Accounting and finance
Human resources
Correct! This department is responsible for employee-related matters.
Question 6 of 11
A manager encourages employees to think creatively and take risks to
increase their impact on the organization.
Which type of organizational culture does this reflect?
Adhocracy
Hierarchy
Clan
Market
Correct! In an adhocracy culture, risk-taking and creativity are praised and the
employees are expected to impact the external environment.
Question 7 of 11
Which characteristic of an organization is considered in the competing values
framework?
Small versus large employee base
Passive versus active communication style
External versus internal focus of activity
Open versus closed access to resources
Correct! The competing values framework uses the degree of an
organization's internal versus external focus to help define an organization's
culture.
Question 8 of 11
Which characteristic must exist for new employees to perform well in an
organization prior to being fully trained?
Level of GPA
Personality assessment profile
Fit with the culture
Number of accomplishments
Correct! Companies hire people who will fit their culture.
Question 9 of 11
An organization is known to have a culture that has a low tolerance for
ambiguity.
Which personality type is ideally suited for this organizational culture?
Reserved
Adventurous
Rigorous
Friendly
Correct! This personality type is ideally suited for an organizational culture
feature of low comfort with ambiguity.
Question 10 of 11
Which personality trait is ideally suited for an organizational culture that
stresses individualism?
Independent
Reserved
Liberal
Cooperative
Incorrect. A liberal personality is ideally suited to work in an organization that
is present-future oriented.
Question 11 of 11
Which set of attributes reflects a market culture in the competing values
framework?
Results-oriented and competitive
Process-oriented and highly structured
Adjustable and entrepreneurial
People-oriented and friendly
Correct! Results-oriented, competitive, focused on external environment, and
confined by organizational norms are the attributes of the market culture.
MODULE 6: ELEMENTS OF EMOTIONAL
INTELLIGENCE QUIZ
Question 1 of 5
In an effort to develop the emotional intelligence of senior managers within
their company, human resources is providing training to help the managers
correctly understand a situation and respond with the appropriate emotions.
Which element of emotional intelligence is the focus of this training?
Self-management
Social awareness
Self-awareness
Relationship management
Correct! Self-awareness is when a person can correctly understand a given
situation and understand how to appropriately emotionally respond.
Question 2 of 5
In an effort to develop the emotional intelligence of sales staff in a company,
human resources is providing training to help the sales staff better understand
and focus on the needs and feelings of others.
Which element of emotional intelligence is the focus of this training?
Self-awareness
Self-management
Social awareness
Relationship management
Correct! Social awareness is when a person is able to understand and focus
on how other people feel.
Question 3 of 5
A new technology company wants to identify a factor that will enhance the
ability of their employees to be happier and more productive. Specifically, they
want their employees to build relationships and relate well to other people in a
way that will help lead to greater overall well-being and a more balanced life.
Which factor is being identified?
Organizational ethics
Autocratic leadership
Expert power
Emotional intelligence
Correct! Emotional intelligence is when individuals can build relationships and
relate well to others. This often leads individuals to report a greater overall
well-being and a more balanced life.
Question 4 of 5
As part of a company's corporate goals to improve the communities in which
they work, the company hopes to connect to its employees' desire to see
themselves as ethical, caring people.
Which aspect of emotional intelligence does this highlight?
Self-awareness
Moral identity
Relationship management
Social awareness
Incorrect. This refers to the ability to accurately see and assess a situation to
appropriately emotionally respond.
Question 5 of 5
A company wants to ensure they have ethical leaders who are willing to take
risks to do the right thing, even when it is not convenient. They are hoping
these leaders will be able to face challenges in the firm and in the
marketplace, even if there is reason to be reluctant to face them.
Which leadership quality is the company seeking?
Courage
Loyal
Relationship management
Social awareness
Correct! Courage is facing challenges even when a person is reluctant to do
so and being willing to do the right thing even when it is not convenient
MODULE 7: BASIC TECHNIQUES FOR ENHANCING
EMOTIONAL INTELLIGENCE CASE STUDY
Question 1 of 5
Sure Start wants their new international managers to develop greater
emotional intelligence by identifying their strengths and weaknesses. Charlie
would like the managers to focus on their own internal conditions, such as
how they manage and control their own impulses.
Which principle is Charlie asking the managers to examine?
Self-awareness
Self-regulation
Motivation
Empathy
Correct! Self-regulation involves recognizing one's internal condition and
being able to control one's impulses.
Question 2 of 5
Charlie wants to help his senior leaders in all four corporate offices worldwide
understand their personal habits and the ways those habits influence their
personal behaviors and actions.
Which technique is Charlie asking the senior leaders to practice?
Self-awareness
Self-regulation
Motivation
Empathy
Correct! Self-awareness includes conducting a self-assessment to become
aware of one's internal condition and be honest about how one truly feels.
Question 3 of 5
Charlie has suggested that the senior leaders use journaling as a technique to
identify how their thoughts and emotions change over time with the expansion
to the global market.
Which technique is being suggested to these senior leaders?
Meditation
Self-reflection
Mindfulness
Feedback
Incorrect. Mindfulness is when individuals are very focused on what is taking
place in that moment.
Question 4 of 5
Sure Start is focusing on steps to help the senior leaders manage their
emotional health. Charlie would like to help each senior leader find individuals
they trust to give them input about their performance, specifically since the
expansion of the company into the global market.
Which technique is being used with these senior leaders?
Feedback
Meditation
Self-reflection
Mindfulness
Correct! Feedback is when individuals seek honest, straightforward input from
others about their performance.
Question 5 of 5
With the recent expansion into the global market, Charlie would like to
improve the emotional intelligence of his senior leaders, in all locations both
domestic and international, by teaching the techniques in the most effective
way possible.
Which method should Charlie choose for this purpose?
Role model
Formal examinations
Corporate policies
Conflict avoidance
Correct! One of the most effective methods is to model emotional intelligence
so others can learn from that example.
UNIT 5: EMOTIONAL INTELLIGENCE TEST
Step 1 of 1
Question 1 of 10
Which benefit is enjoyed by managers who are strong in the self-regulation
component of emotional intelligence?
Better adaptability
Faster deliverable times
Lower transparency
Fewer employee errors
Correct! Individuals who are strong in self-regulation, a key aspect of
emotional intelligence, are more adaptable, transparent, and conscientious.
Question 2 of 10
What is the definition of moral identity in the context of emotional
intelligence?
The way people pursue their needs relative to those of their society
The degree to which people can withstand workplace-based stress
The way people respond when confronted with ethical dilemmas
The degree to which people see themselves as ethical and caring
Correct! The degree to which people see themselves as ethical and caring
determines their moral identity.
Question 3 of 10
A prospective candidate states in an interview, "I am an ethical and caring
person. I put the needs of others before mine and seek the best outcomes for
the groups I work in."
Which aspect of emotional intelligence is this candidate describing?
Sympathy
Work ethic
Moral identity
Technical skill
Correct! Moral identity is the degree to which people view themselves as
caring and ethical. It is an important component of emotional intelligence
because it drives the degree to which people are considerate of others'
feelings, input, and contributions.
Question 4 of 10
Why do employees who possess high emotional intelligence work effectively
and ethically in customer service positions?
Because of their strong preference for working individually
Because of the greater opportunity to problem solve
Because of their ability to regulate their emotions
Because of their technical training and experience
Correct! Individuals who have a high level of emotional intelligence excel in
and are highly ethical in sales, real-estate, and customer service positions,
because of their proficiency in regulating their own emotions and reading the
emotions of others.
Question 5 of 10
Which force is defined as the level of understanding of a subject and
complements emotional intelligence to help an individual collaborate
effectively in the workplace?
Skill
Seniority
Knowledge
Ability
Correct! Knowledge is the degree to which an individual understands a
subject, not behavior or the application of knowledge.
Question 6 of 10
Why should managers work to improve the emotional intelligence of their
employees?
It is a key component of business succession planning.
It aids the employees in taking on new technical responsibilities.
It will help ensure the future success of the employees.
It is a federal legal requirement in the workplace.
Correct! Having higher emotional intelligence is a predictor of overall job
success. It is responsible and ethical for managers to promote this in their
employees.
Question 7 of 10
Which tool is used when a manager observes high emotional intelligence
behavior in an employee and then later discusses it with the employee in
order to reinforce that behavior?
Recognition acknowledgement
Employee intervention
Performance review
Team brainstorming
Correct! Recognition is a tool that managers can use to enhance employee
emotional intelligence. It involves a manager highlighting positive employee
behaviors so that employees can be more aware of their impact.
Question 8 of 10
An employee expresses that he is mindful of his weaknesses, and he wants to
think through how those weaknesses affect the team and the organization as
a whole. Which component of emotional intelligence is the employee
expressing?
Empathy
Self-awareness
Social skills
Self-regulation
Correct! People with self-awareness are aware of the different ways that they
can improve.
Question 9 of 10
A manager expressed concern that a team member could not perform well
due to personal issues. Which aspect of emotional intelligence did the
manager display?
Sympathy
Social skills
Empathy
Motivation
Correct! Empathy is displayed when someone is attuned to the emotional
signals of others.
Question 10 of 10
An employee has been appointed team leader for a new healthcare initiative.
The leader is currently undergoing a personal conflict at home which is
challenging her ability to be objective in team interactions. The leader is
conscious of this and does her best to manage her internal emotions.
Which term reflects this behavior?
Self-motivation
Self-empathy
Self-awareness
Self-regulation
Correct! Self-regulation is when people are able to manage their own internal
state.
MODULE 8: EXPLORING ELEMENTS OF LEADERSHIP
CASE STUDY
Question 1 of 5
The CMO has been tasked with creating a marketing campaign that involves
communication and respect for all customers in Sure Start's international
markets.
Which leadership approach will support this effort?
Integrity
Initiation
Consideration
Extraversion
Incorrect. This is related to tasks such as scheduling events, planning for
future events, and finding solutions to problems. It is not what is described in
the scenario.
Question 2 of 5
Sure Start is seeking to identify talented individuals in Europe and Asia who
have special skills and abilities in the electric battery manufacturing industry.
Which form of power is Sure Start seeking in these employees?
Coercive
Expert
Legitimate
Referent
Correct! This power is a result of an individual's experience or possession of a
special ability.
Question 3 of 5
The COO seeks to identify an employee who represents the Vietnamese
culture to create influence in that community for Sure Start.
Which base of power is Sure Start trying to identify?
Coercive
Legitimate
Expert
Referent
Correct! This power comes as a result of being trusted and respected.
Question 4 of 5
The CFO asks employees to prioritize their goals for budgeting and is working
with the accounting and finance managers to implement this.
What base of power is he looking for when working with these managers?
Referent
Coercive
Legitimate
Expert
Correct! This power comes from one's position in an organization or a specific
position of authority.
Question 5 of 5
The CMO is engaging stakeholders in corporate branding so it works across
multiple continents, cultures, and languages. The group is generating ideas
for the branding.
Which step of the design thinking process has Sure Start started?
Ideate
Implement
Define
Test
Correct! This is the step of the process in which they challenge their own
assumptions and create new ideas.
MODULE 9: LEADERSHIP STYLES QUIZ
Question 1 of 5
A corporation's leadership uses a style in which decision-making is
concentrated in a single manager.
Which leadership style is the corporation using?
Autocratic
Laissez-faire
Task-oriented
Participative
Correct! This is when leadership is concentrated in a single manager or
decision-maker.
Question 2 of 5
A major corporation's new office in South America follows a leadership style in
which decision-making is almost entirely delegated to others with little
direction from senior management.
Which leadership style is management using in this location?
Task-oriented
Laissez-faire
Participative
Autocratic
Correct! This is a style of leadership in which the leader delegates nearly all
decision-making to others in the company with little to no direction.
Question 3 of 5
A major corporation's office in Asia follows a leadership style in which the
senior managers share the decision-making with the leadership team.
Which leadership style is being used in this location?
Autocratic
Laissez-faire
Participative
Task-oriented
Correct! This is a style of leadership in which the leader shares decisionmaking with group members.
Question 4 of 5
An executive is concerned that the current leadership style in their
international offices inhibits creativity.
Which leadership style is of concern?
Autocratic
Laissez-faire
Democratic
Participative
Correct! An autocratic leadership style fosters productivity but may hinder
creativity because the management’s subordinates have little freedom to
deviate from the defined limits.
Question 5 of 5
An executive has selected a leadership style for the corporate office that
works well because the employees are motivated and highly-skilled and can
work well independently.
Which leadership style is being used?
Participative
People-oriented
Autocratic
Laissez-faire
Correct! This leadership style works well when employees are motivated and
highly-skilled and can perform well independently.
UNIT 6: LEADERSHIP AND INFLUENCE TEST
Question 1 of 10
A manager presents facts and data to encourage the staff to make an
exceptionally difficult change to company procedures. The staff reluctantly
agrees to the change based on the provided information. Which influence
tactic was used by this manager?
Inspirational appeals
Rational persuasion
Coercion tactics
Manipulation strategies
Correct! Rational persuasion involves presenting the factual information that
will make the case for the desired behavior or change. In this case, the
manager presented the factual details that encouraged the staff to respond
appropriately despite their initial reluctance to the idea.
Question 2 of 10
Which step of the design thinking process introduces the product or idea to
the market?
Ideate
Test
Implement
Prototype
Correct! After empathize, define, ideate, prototype, and test, implement is the
last stage of the design thinking process in which products or ideas are
introduced to markets.
Question 3 of 10
A manager is ready to introduce developed ideas to market. Which stage of
the design thinking process is the manager experiencing?
Prototype
Ideate
Implement
Test
Correct! The manager is ready to introduce developed ideas to the
marketplace, which is indicative of the implement stage of the design
process.
Question 4 of 10
What is the correct order of the six stages of the design thinking process?
Empathize, define, ideate, test, prototype, implement
Ideate, empathize, define, prototype, test, implement
Empathize, define, ideate, prototype, test, implement
Define, empathize, ideate, prototype, test, implement
Correct! The design thinking process is an iterative process that is comprised
of six steps in the order of Empathize, Define, Ideate, Prototype, Test, and
Implement.
Question 5 of 10
Prior to bringing a product to market, a project manager uses production
controls to ensure the system can make the item to the expected
specifications. Which stage in the design thinking process is being used
during this task?
Ideate
Prototype
Implement
Test
Correct! Stage five, or the test stage, allows the final design to be used so
flaws in the ideas or final product can be managed before release.
Question 6 of 10
Which tool of transformational leadership does a leader use to recognize the
cognitive abilities of subordinates and empower them towards a positive
organizational contribution?
Inspirational motivation
Individualized consideration
Intellectual stimulation
Idealized influence
Correct! Intellectual stimulation is used by leaders when they recognize the
cognitive abilities of subordinates and empower them towards a positive
contribution for the organization.
Question 7 of 10
Which level of follower maturity is being depicted by employees when the
leader can trust the employees to make decisions independently and carry out
organizational plans?
High competence and low commitment
Low competence and low commitment
Low competence and high commitment
High competence and high commitment
Correct! Followers having high competence and high commitment are
classified at the M4 level of maturity and function better under a delegating
style of leadership where the leader assigns decision-making responsibility to
team members.
Question 8 of 10
Which style of leadership is most effective for a newly formed team working
under a tightly managed deadline?
Autocratic
Selling
Participative
Delegating
Correct! Under an autocratic style of leadership, the leader sets roles and
tasks for employees with schedules. Such an approach will be effective in the
short term to meet the tight deadlines until the team learns to coordinate and
work together.
Question 9 of 10
Which leadership style only works in circumstances where employees are
independent and highly skilled?
Task-oriented
Participative
Laissez-faire
Autocratic
Correct! Employees under a laissez-faire leadership style are provided
complete autonomy and individual decision-making authority. However, such
an approach can be counter-productive if employees are not independent and
highly skilled.
Question 10 of 10
Which style of leadership allows a high degree of autonomy for followers?
Participative
Task-oriented
Autocratic
Laissez-faire
Correct! Employees under a laissez-faire leadership style are provided
complete autonomy and individual decision-making authority.
38.
During a meeting to decide the venue for the annual office picnic, a manager says that the
location is fine for the event but adds that others will likely be opposed to the choice.
Which style of communication is being used by this manager?
YOUR
ANSWER
CORRECT
ANSWER
Passive
Assertive
Aggressive
Passive-aggressive
Less
39.
Team Member A shares their perspective of a recent project, and Team Member B suggests
that there might be a better way to approach the same objective. Team Member A responds
by saying, "Well, that's fine with me, but don't be surprised if other people are upset by your
opinion."
Which communication style is Team Member A using for this response?
YOUR
ANSWER
CORRECT
ANSWER
Passive
Assertive
Aggressive
Passive-aggressive [Show Less]