MNG3702 ASSIGNMENT 2 OF SEMESTER 1 2023.
MNG3702 ASSIGNMENT 2 OF SEMESTER 1
2023.
UPDATED 2023 WITH CORRECT ANSWERS.
... [Show More]
Question 1
What is Walmart and what is its vision and mission?
Walmart is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1950 by Sam Walton in Bentonville, Arkansas. Today, Walmart is the largest retailer in the world.
Walmart's vision is to be the best retailer in the hearts and minds of consumers and employees. Its mission is to save people money so they can live better lives. The company achieves this by selling commodities at reduced prices, which helps consumers save money. Walmart's values are service to the customer, respect for individuals, striving for excellence, and action with integrity. The company fosters a culture of integrity and upholds policies for ethical behaviour everywhere they have operations. Walmart's leadership is committed to sustainable practices and has taken measures to become more ethical, socially, and environmentally responsible. In 2010, Walmart acquired majority shareholding (51%) in Massmart Holdings Ltd, a South African retail group that owns brands such as Game, Makro, Builders, and Cambridge Foods. Walmart's business strategy is based on cost leadership, with the aim of offering the widest choice of products for the cheapest price while giving customers the opportunity to choose the most convenient channel to facilitate the purchase.
Organizational culture is the shared values, beliefs, and assumptions that shape how people behave and interact within an organization. There are typically three layers of organizational culture that shape how an organization operates:
1. Visible artifacts: This layer includes the physical and observable components of an organization's culture such as the physical environment, dress code, symbols, rituals, language, and technology. These artifacts are the most visible aspects of an organization's culture, and they can help to establish a sense of identity and belonging among employees. In the case of Zappos, the company's playful and relaxed work environment, including its colourful decor, and frequent use of humour, are all examples of visible artifacts that contribute to its unique culture.
2. Values and norms: This layer of organizational culture is comprised of the shared beliefs, attitudes, and expectations that shape employee behaviour within the organization. Values are the core principles that an organization holds dear and that guide decision-making, while norms are the unwritten rules and expectations that guide behaviour within the organization. At Zappos, the company's core values include things like "deliver WOW through service," "create fun and a little weirdness," and "be humble." These values are integrated into the company's culture and help to guide employee behaviour and decision-making.
3. Taken for granted assumptions: This layer of organizational culture consists of the deeply ingrained, unconscious beliefs and assumptions that guide behaviour within an organization. These assumptions are often so deeply embedded that they are taken for granted and rarely questioned. At Zappos, an example of a taken-for-granted assumption might be the belief that customer service is the company's top priority, and that going above and beyond to make customers happy is simply part of the job. This assumption is so deeply embedded in the company's culture that it guides employee behaviour without even being explicitly stated.
Overall, these three layers of organizational culture work together to shape the behaviour, beliefs, and attitudes of employees within the organization, and can play a significant role in an organization's success.
Together, these three layers of organizational culture shape how people behave and interact within an organization, and can have a profound impact on the success or failure of the organization. Understanding the different layers of organizational [Show Less]