Part One: Basics
Chapter 1: Trends in Medical Assisting
Occupational Outlook
Medical Assisting Today: Why Credentialing Matters
Medicare and Medicaid
... [Show More] EHR Incentive Programs
Telehealth
Focus on Professionalism
Emerging Diseases and Public Health Concerns
Chapter 2: Overview of the Exams
Professional Credentials
What to Expect on the Exams
Chapter 3: Test-Taking Skills and Study Strategies
General Test Preparation
CMA/RMA Exam Strategies
On the Day of the Exam
Part Two: Diagnostic Test
How to Take the Diagnostic Test
Answer Sheet
Using Your Diagnostic Test Results in Your Review
Diagnostic Test
Answers and Explanations
Part Three: CMA/RMA Exam Review
Chapter 4: Medical Terminology
Use of Medical Terminology
Overview of Word Components
Word Building
Translating a Word for Meaning
Common Word Components
Specialty Practitioners
Pronunciation Tips
Use of References
Easily Misspelled Words
Abbreviations
Review Questions
Answers and Explanations
Chapter 5: Anatomy and Physiology
Organizing the Body as a Whole
Body Systems
Review Questions
Answers and Explanations
Chapter 6: Nutrition
Fats
Proteins
Carbohydrates
Vitamins
Minerals
Electrolytes
Water
Fiber
Diets
Review Questions
Answers and Explanations
Chapter 7: Psychology
Sigmund Freud (1856–1939)
Jean Piaget (1896–1980)
Erik Erikson (1902–1994)
Abraham Maslow (1908–1970)
Lawrence Kohlberg (1927–1987)
Elisabeth Kübler-Ross (1926–2004)
Defense Mechanisms and Communication
Post-Traumatic Stress Disorder
Putting Theory into Practice
Review Questions
Answers and Explanations
Chapter 8: Patient Communication
Overview of Basic Communication Patterns
Therapeutic Communication
Communicating with Special-Needs Patients
Giving Instructions to Patients
Conducting Patient Interviews
Telephone Communication
Written Communication
Patient Portals and Personal Health Records
Review Questions
Answers and Explanations
Chapter 9: Professional and Legal Knowledge
Medical Law and Malpractice
Contracts
Legal Proceedings
Medical Records
Confidentiality
Consent
Health Care Duties and Obligations
Employment Safety and Laws
Facilities
Ethics and Bioethics
Review Questions
Answers and Explanations
Chapter 10: Office Administration
Scheduling
Records Management
Office Policies and Procedures
Data Entry
Office Equipment
Office Documents
Mail Processing and Screening
Review Questions
Answers and Explanations
Chapter 11: Financial Management
Reimbursement for Medical Care/Third-Party Billing
Bookkeeping and Patient Accounting Practices
Billing and Claims Processing
The Affordable Care Act
Payroll
Review Questions
Answers and Explanations
Chapter 12: Patients in the Clinical Setting
Principles of Infection Control
Patient Preparation
Patient History Interview
The Physical Exam
Review Questions
Answers and Explanations
Chapter 13: Laboratory Work
Clinical Laboratory Improvement Amendments
Specimen Collection
Microbiology
Urinalysis
Hematology
Radiographic Testing
Other Commonly Performed Tests
Review Questions
Answers and Explanations
Chapter 14: Medications
Pharmacology
Immunizations/Vaccinations
Medication Administration
Review Questions
Answers and Explanations
Chapter 15: Minor Surgery
Informed Consent
Surgical Asepsis
Anesthesia
Instruments Used for Minor Surgery
Special Procedures
Care of Instruments
Suture Materials and Needles
Role of the Medical Assistant
Suture Removal
Wound Healing and Complications
Cast Care
Review Questions
Answers and Explanations
Chapter 16: Emergencies
Medical Emergencies
Hemorrhage
Burns
Cerebrovascular Accident
Chest Pain
Cardiopulmonary Resuscitation
Choking
Diabetic Emergencies
Fractures
Poisoning
Seizure
Shock
Syncope
Wounds
Review Questions
Answers and Explanations
Chapter 17: Emergency Preparedness
Emergency Care and Office Patients
Developing an Office Emergency Plan
Pandemics and Bioterrorism
Review Questions
Answers and Explanations
Part Four: Practice Test
How to Take the Practice Test
Answer Sheet
Your Practice Test Score
Practice Test
Answers and Explanations
Part Five: Resources
Employment Resources
Establishing a Permanent Credentials File
Preparing an ePortfolio
Writing Your Professional Resume
Researching the Job Market
Case Studies
Case Study Answers and Explanations
Tear-Out Reference Guide [Show Less]