1. In order for nurses to support the achievement of quality care, they must first
understand the dimensions of quality. What are some of the dimensions
... [Show More] of quality
care according to the health quality Ontario? (select all that apply)
i. Safe
ii. Cost effective
iii. Equitable
iv. Patient-centred
1) i, iii, iv
2) i, ii
3) ii, iii
4) ii, iii, iv
2. According to the DONNA -Wheeler Model of Career Planning, which statement best
describes the 1st step one should take to design a personal nursing career plan?
a. Conduct an environmental scan for potential career opportunities
b. Focus on developing key competencies and practical nursing skill
c. Keep track of curricular and extracurricular achievements
D. Reflect on where one wants their nursing career to be in five years.
3. The RN working the night shift on a busy unit, often works with the senior
supervisor. the RN notices that this supervisor allows them to take the lead and
make their own decisions. Sometimes the RN walks away with no solution to the
dilemma they were trying to solve. Which type of behavioural leadership is the RN
supervisor is using:
a. Laissez-faire leadership
b. Autocratic
c. Consensual leadership
d. Democratic leadership
4. A nurse is strengthening emotional intelligence. Which area is the nurse working on
to improve? Select all that apply:
i. Self awareness
ii. Self regulation
iii. Cognitive skill
iv. Social skill
1) i, iii, iv
2) i, ii, iii
3) i, ii, iv
4) ii, iii, iv
5. Which of the ff represents the five types of followers?
a. Yes people (conformist), pragmatics, sheep (passive)
contributors, partners,
b. Exemplary followers, sheep, yes people, alienated followers, pragmatics c. Alienated
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ff, yes people, contributors, partners, pragmatics
d. Exemplary followers, pragmatics, contributors, partners, sheep
6. Which skills are necessary for a nurse to be a good leader and manager? Choose 3
answers:
a. Networking
b. Mentoring
c. Self promoting
d. Risk management
1) ii, iii, iv
2) i, iii, iv
3) i, ii, iv
4) i, ii, iii
7. Which of the ff models is intended to help in the design of work systems that
consider the patient and the professional to improve safety and performance?
a. Participatory Ergonomics
b. Donabedian
c. System engineering initiative for patient safety
d. Human factors
8. Which of the following roles and characteristics are true about change agents. 3
answers:
a. lead the change process
b. Readily accepts change
c. Maintain vision of change
d. Communicate change progress
1) i, ii, iv
2) ii, iii, iv
3) i, iii, iv
4) i, ii, iii
9. A quality improvement project included changes to online documentation so that
allergies would need to be recorded before a drug order was submitted and
processed… What type of change concept was used to generate this quality
improvement?
a. Forcing Functions
b. Creating contingency plan
c. Improve workflow
d. Manage time
10. Identify the key components of a quality improvement project charter. Select all
that apply:
i. Problem and aim statement
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ii. Outcome and measures
iii. Change ideas
iv. Team member expectations
1) ii, iii
2) i, ii
3) i, ii, iii
4) i, ii, iv
11. The aim of a quality improvement project to address long wait list for service in
sexually transmitted disease (STD) clinics was to increase the number of clinic
appointment slots for symptomatic patients by 30%. For the first PDSA cycle, the
goal was to pilot a “fast track” appointment system which increased the available
STD consults by 10%. Using the A phase of the PDSA cycle, the most appropriate
next step would be:
a. Abandon the program as the target of 30% was not achieved
b. Address all of change ideas using another PDSA cycle to achieve the aim of 30%
c. Adapt the fasttrack program across all regions
d. Adapt the fasttrack program to better meet the target of 30%
12. Which of the following nursing actions reflect the principles of pt. engagement?
a. involving the interdisciplinary team to create the plan of care
b. distributing a patient satisfaction survey
c. informing patient’s family when you have made a medication error
d. requesting a visit from a pastoral care team
13. Theory Y emphasizes
a. Guidance, development and reward
b. Evaluation, Budgeting, and time studies
c. Supervision, monitoring and reprimands
d. Leadership, not management
14. Which of the following series of changes are included in Roger’s Diffusion of
innovations theory?
a. Creates awareness, encourage interest, evaluate trial, adapt
b. Unfreeze, move, refreeze
c. Build relationship, diagnose problem, acquire resources, choose gain, acceptance
d. Diagnose, assess, select progressive change, objective rules of change, aid and
maintain change and terminate helping relationship
15. How far should you extend your environmental scan for career planning purposes?
a. To other cities
b. National/internationally
c. Throughout your own province
d. To one of the other provinces [Show Less]