IAHSS Supervisor - Third Addition 100% solved 2023
What always stays constant regardless of where you work? - correct answers Change
What is the
... [Show More] goal of managed care systems? - correct answers To control cost
Which category in the institutions organizational chart best describes line officers' position? - correct answers Employee
What is the most important factor in being a security officer? - correct answers Honesty and integrity
What does CMS stand for? - correct answers Centers for Medicare & Medicaid Services
What does FTE stand for? - correct answers Full Time Equivalent
What does HIPPA stand for? - correct answers Health Insurance Portability and Accountability Act
Who makes most of the critical security decisions in the organization? - correct answers Security Officer
For whom do supervisors advocate? - correct answers Employees and the organization
What the two distinct sides of a supervisor's work? - correct answers Personnel and tasks
What are three tasks assigned to a supervisor? - correct answers 1) Documentation 2) Scheduling and 3) Budget
What is the simple secret to keeping employees content? - correct answers Take care of the little things
A good supervisor is one who can create _________________________ . - correct answers Balance
What percentage of the security operating budget is allocated to labor and labor-related costs? - correct answers More than 93%
A simple rule of that is what is for the team or _________________________ wins out over what is good for the ________________________. - correct answers Organization.... individual
Real recognition, given ____________________, makes an impact and helps build individual as well as team morale. - correct answers Correctly
As a supervisor, you must recognize what various staff member are _______________ at and then work to put them in situations where they can ____________________. - correct answers Good..... flourish
Documenting employee performance is an essential, ________________ process. - correct answers Everyday
The schedule must, first, work for your ______________________ and, second, be fair and equitable for your __________________________. - correct answers Organization..... staff
Policies and procedures are written to __________________ the organization and the officers. - correct answers Protect
Which of these is one of the most important activities that management has in dealing with security personnel? - correct answers Communications
Which of the following is one of the benefits of recognizing employees? - correct answers Promotes teamwork and appreciation
Which one of the following principles is not consistent with progressive discipline? - correct answers Punitive actions
When administrating progressive discipline a supervisor must do what? - correct answers Should always have a witness and document actions
What is the goal of employee relations? - correct answers Prevent and resolve employee problems that are a product of or affect employee work situation.
What is the purpose of an appraisal? - correct answers Evaluate how each employee's performance measures up to the requirements of the position.
What is progress discipline? - correct answers The process of applying escalating penalties for repeated infractions.
What is a developmental appraisal? - correct answers Uses traditional appraisal components and incorporates a structure of communication between the employee and management.
If it is not documented, it did not ______________________ . - correct answers happen.
Which of the following describes the two basic categories of authority? - correct answers Formal and Informal
The chain of command is often described by which term? - correct answers Unbroken line of authority
The security profession has a tendency toward which style of management? - correct answers Authoritarian
Which of the following is not a trait of a successful supervisor? - correct answers Span of control
Informal authority is not granted by the organization, but developed by the _______________________. - correct answers Individual
_______________ ________________ a group-oriented management style-- is the preferred supervisory style. - correct answers Quality Management
Open, two-way ______________________ is vital for success with quality management. - correct answers Communication
As the supervisor, you are the channel of ________________________ between departments. - correct answers Communication
What is the difference between managers and leaders? - correct answers Leaders do the right thing.
According to Chapter 5, how many basic functions are there of effective leadership? - correct answers Eight
Which type of leader motivates other by using inspirational approaches? - correct answers Transformational leader
Which of the following best defines delegation as described in Chapter 5? - correct answers A way to multiply effectiveness through others.
Manager do things _______________ while leaders do the ____________ thing. - correct answers Right.... right
A successful ______________________ develops the team, creates vision, clarifies values, positions the staff, communicates effectively, empowers staff, coaches staff, and measures success. - correct answers Leader
Which of the following describes a complaint? - correct answers Statement of unhappiness
Which of the following is not a stress factor? - correct answers Desire to help people
How often should the employee handbook be updated? - correct answers Yearly
Which of the following is not a result of dissatisfaction? - correct answers Fair treatment
Which of the following is not part of the resolution process? - correct answers Time-specific discussion.
Maintaining ____________, harmony, and productivity is a basic element of supervisory responsibilities. - correct answers Peace
Effective supervisors are ____________________ and pay attention to what is going on in the workplace. - correct answers Proactive
Early intervention is most _____________________. - correct answers Effective
You want to be seen as being fair, impartial, non-judgmental, and sincerely interested in a _____________________. - correct answers Solution
What type of act is listening? - correct answers Unnatural
What type of questions should you use to gather information? - correct answers Open-ended
Which of the following is not a core condition of effective communications? - correct answers Free of distraction
The first part of organizing writing is what? - correct answers Solid introduction
Which of the following is not an advantage of e-mail? - correct answers More of an interruption than a phone call
Adults with successful careers, happy personal lives, and lasting friendships have something in common: they know how to ______________________ effectively. - correct answers Communicate
The way the message is communicated can be more _____________ than the message itself. - correct answers important
Your emotional ___________________ is your ability to control your behaviors and emotions in relationships with others. - correct answers intelligence [Show Less]