What always stays constant regardless of where you work? - ANSWER-Change
What is the goal of managed care system? - ANSWER-To control coast
Which
... [Show More] category in the instruction's organizational chart best describes line officer's position? - ANSWER-Employees
What is the most important factor in being a security supervisor? - ANSWER-Honesty and Integrity
Who makes most of the critical security decisions in the organization? - ANSWER-Security Supervisor
What are the two distinct sides of a supervisor's work? - ANSWER-Personnel and tasks
Which of this is not a task assigned for the Supervisor? - ANSWER-Budget
What is the single secret to keeping employees content? - ANSWER-Take care of the little things
Which of these is one of the most important activities that managment has in dealing with security employees? - ANSWER-Communication
Which of the following is one of the benefits of recognizing employees? - ANSWER-Promotes teamwork and appreciation
Which of the following principles is not consistant with progressive discipline? - ANSWER-Punitive action
When administering progressive discipline a supervisor must do what? - ANSWER-Is not permitted to repeat steps
Which of the following describes the two basic categories of authority? - ANSWER-Formal and Informal
The chain of command is often described by which term? - ANSWER-Unbroken line of authority
Teh security profession has a tendency toward which style of management? - ANSWER-Authoritarian
Which of the following is not a trait of a successful supervisor? - ANSWER-Span and control
What is the difference between managers and leaders? - ANSWER-Leaders do the right thing
According to this chapter, how many basic funtions are there of effective leadership? - ANSWER-Eight
Which type of leader motivates others by using inspirational approaches? - ANSWER-Informational leader
Which of the following best defines delegation as described in this chapter? - ANSWER-A way to multiply effectiveness through others
Which of the following describes a complaint? - ANSWER-Statement of unhappiness
Which of the following is not a stress factor? - ANSWER-Desire to help people
How often should the employee hand book be updated? - ANSWER-Every year
Which of the following is not a result of dissatisfaction? - ANSWER-Fair treatment
Which of the following is not part of the resolution process? - ANSWER-Comprehensive knowledge of policy
What type of act is listening? - ANSWER-Unnatural
What type of questions should you use to gather information? - ANSWER-Open -ended
Which of the following is not a core condition of effective communications? - ANSWER-Free of distraction
The first part of organization writing is what? - ANSWER-Formatting
Which of the following is not an advantage of e-mail? - ANSWER-More of an interruption than a phone call
Why are crime prevention programs important? - ANSWER-All of the baove
Which of the following is not a tool used in indentifying program topics and developing safety tips? - ANSWER-Analyzing incident reports
Which of these is not an example of a problem oriented program? - ANSWER-Bike patrol
Complete the statement, "Crime prevention is" - ANSWER-Everyone's responsibility
The term that best describes the theory of law outlying an employer's responsibility for their employee,s actions is known as - ANSWER-participant liability
Which of the following is not an example of structure learning? - ANSWER-Watching a mentor
progressive discipline is used to - ANSWER-modify behavior
The Judicial system,s function is to - ANSWER-interpret and apply the law to the unique facts involved in the variety of disputes which arise
Most of a supervisor's responsibilities fall into two categories - ANSWER-personnel matters and tasks
The greatest single indicator of a supervisor,s performance is their ability to create - ANSWER-constructive change
Which is not a responsibility of the security services leader? - ANSWER-spokesperson for the hospital with media
Managing uncooperative patients exposes you and your staff to infection from - ANSWER-blood and body fluids
Supervisors are considered part of middle management linking - ANSWER-employees to upper administration
Which of the following is not a strategy that promotes job advancement? - ANSWER-Participating management
A good method for a supervision to become promotable would be - ANSWER-produce opportunities and goals for personal growth
Moral leadership is a trait of - ANSWER-informational leaders
Supervisors who participate in relevance, self-directed learning, experience, practicality and are internally motivated are considered - ANSWER-adult learners
Taking advantage of educational opportunities prepares security personnel for - ANSWER-advancement into senior management positions
Leadership is - ANSWER-a process consisting of planing, integrating and improving performance
One obstacle to healthcare security becoming a profession is - ANSWER-the lack of structured prerequisite to practice [Show Less]