What does the menu control?
Place things on the menu where you will generate the most money,
Studies that show where the eye will go first on the
... [Show More] menu
Go to the center first so that is the best profit margin
What is a static menu?
same menu items are offered every day
what is a cycle menu?
a carefully planned set of menus that is rotated at definite time intervals
-ex: seasonal menus
what is a single-use menu?
planned for service on a particular day
-college and universities use
What does the perception of value mean?
what the customer sees as value to them
-chairs, tables, organization
truth in menu laws
laws that seek to protect guests by prohibiting inaccurate claims on the menu in such areas as freshness, geographical origin, and food preparation techniques
What are the factors that affect menu planning?
1. customer satisfaction: sociocultural factors-customs, values, food habits, and preference- look at plate waste
2. Government regulations: meet menu planning regulations, meet specific nutrient and kcal
3. management decisions: food cost, type of service, availability of food, production capability
What does food cost % consist of?
includes both raw and prepared food costs for each menu item
quality attributes of food
external factors
textures
flavors
correct labeling
products must be properly packaged and sealed
What is span of management and what factors affect it?
number of employees that can be effectively supervised by one manager
Factors that affect #:
-organizational policies
-availability of staff experts
-competence of staff
-objective standards
-nature of work
-distribution of workforce
Efficiency vs effectiveness
Efficiency: getting the most output with minimal input - "doing things right"
Effectiveness: "doing the right things" - doing the correct thing,
-No amount of efficiency is gonna make up for the effectiveness
Policies...where on model and what they do
management functions---planning
guidelines for action
Management Function: Planning
determining in advance what should happen
Management function: Organizing
process of grouping activities, delegating authority to accomplish activities, providing for coordination of relationships, and facilitating decision making
Management function: staffing
recruitment, selection, training, and development of people who will be most effective in helping the Organization meet its goals
Management Function: lead/direct
directing Human Resources for accomplishment of objectives
-includes moral, employee satisfaction, productivity, and communication
Management Function: Controlling
management function ensuring that plans are being followed
What is ADA and what does it require
Does not require hiring disabled persons who are not qualified for a job in terms of skill, education, or experience•
Requires qualified disabled persons get equal consideration for a job and equal treatment on the job
What is employee discipline?
action against an employee who fails to conform to the policies or rules of an organization
-consistency is a key element
-procedure: unrecorded oral warning, recorded oral warning, written reprimand, suspension discharge
What does procurement include?
processing, receiving, storing, inventory
What is employee grievance?
ensures employees have due processes in disciplinary situations
-Reduction of grievance: good human skills by supervisors, accurate job descriptions and specifications [Show Less]