A culture in which the leadership style of the manager features coercion and authoritarianism can be as fully effective as a culture characterized by
... [Show More] participation.
Selected Answer: False Answers: True
False
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The second strongest form of leadership is leadership by example.
Selected Answer: False Answers: True
False
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The administration of a budget is an integral part of the basic management function of coordinating.
Selected Answer: False Answers: True
False
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To encourage a service-oriented culture, effective supervisors:
Selected
Answer:
C. Treat their employees the way they want customers to be treated
Answers: A. Express their own values over and above
those of the organization
B. Do not personally involve themselves in service activities but rather concentrate on leading
C. Treat their employees the way they want customers to be treated
D. Do not waste time on meetings but rather wait for staff to bring their problems to them
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The fundamentals of consensus decision making do not include:
Selected
Answer:
A. Applying rational techniques of voting or bargaining
Answers: A. Applying rational techniques of voting or bargaining
B. The avoidance of hasty conclusions or agreements
C. Insistence that each member agree that he or she can live with the chosen solution
D. Analysis of the negative features of each alternative
●
The supervisor's role in working with the budget:
Selected
Answer:
C. Includes explaining or defending the results of operating against the budget
Answers: A. Ends when the supervisor's input is
accepted and the budget is published
B. Includes asking for more than is needed in anticipation of having amounts reduced at higher levels
C. Includes explaining or defending the results of operating against the budget
D. Includes building a small amount into each expense category as a hidden slush fund
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The key steps involved in addressing and solving a large problem include:
Selected C. Obtaining and interpreting facts or
Answer: data.
Answers: A. First attempting to discover who or what
caused the problem.
B. Formulating one strong potential solution.
C. Obtaining and interpreting facts or data.
D. Focusing on the visible symptoms of the problem.
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A run chart plots data over time, exhibiting trends, cycles, or other patterns in a process.
Selected Answer: True Answers: True
False
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The acronym FACHE stands for:
Selected
Answer:
C. Fellow in the American College of Healthcare Executives
Answers: A. Fellow of the American Chapter of
Health Executives
B. Freshman and Certified Healthcare Executive
C. Fellow in the American College of Healthcare Executives
D. Fellow of the Association of Certified Healthcare Executives
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A structured brainstorming will frequently include:
Selected
Answer:
B. Piggybacking on the ideas of others
Answers: A. Discussion and evaluation of each
idea as it is presented
B. Piggybacking on the ideas of others
C. No criticism of ideas at any stage
D. The need for a unanimous vote on a selected idea
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The strength of the group dynamics of a team depends mostly on how willing leaders are to share authority, responsibility, information, and resources.
Selected Answer: True Answers: True
False
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Budget planning ordinarily starts at executive levels and trickles down, eventually reaching first-line supervisors.
Selected Answer: True Answers: True
False
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Cost control involves reducing staff and working more efficiently with those remaining
Selected Answer: False Answers: True
False
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"Horizontal management" is influencing people over whom one has no formal authority.
Selected Answer: True Answers: True
False
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The finance department usually provides first-line supervisors with regular reports of expenditures against budget.
Selected Answer: True Answers: True
False
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If you are a full-time supervisor, you are rewarded for the responsibilities you fulfill and for what your employees do under your direction, not for the tasks you personally perform.
Selected Answer: True Answers: True
False
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A team-reward strategy should in part be based on: [Show Less]