HCM 450 QUIZZES 6-10 2022
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1. Staff members in a physical therapy department are
gathering information to determine why patient treatments do not
... [Show More] start at their scheduled time.They want
to group the reasons for late treatment starts into
categories so that commonalities can be identified.
Which performance improvement tool could they use
to sort the reasons into categories?
A) Prioritization Matrix
B) Force Field Analysis
C) Flowchart
D) Affinity Diagram
2. Which of the following tools is used to summarize the
outcomes of the series of events in a performance
improvement project?
A) Decision Matrix
B) Detailed Flowchart
C) Planning Matrix
D) Quality Storyboard
3. An improvement team in a nursing home has brainstormed several potential solutions to a problem of
high staff turnover. Now the team wants to narrow the
list of solutions to those most likely to be successful.
Which tool would the team use for this purpose?
A) Flowchart
B) Pareto Analysis
C) Decision Matrix
D) Survey
4. Satisfaction data gathered through the use of patient
questionnaires can be unreliable when the
A) Survey sample is representative of the entire population
B) Response rate is low
C) Questions are graded on a continuum
D) Survey is conducted online
D) Affinity Diagram
D) Quality Storyboard
C) Decision Matrix
B) Response rate
is low
5.
HCM 450 QUIZZES 6-10 2022
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An improvement team in an emergency department
brainstorms all factors that affect the length of time
patients wait before seeing a physician.Which performance improvement tool would be useful for categorizing the factors identified through this brainstorming activity?
A) Cause and Effect Diagram
B) Five Whys
C) Workflow Diagram
D) Planning Matrix
6. Employees in an ambulatory surgery center want to
streamline the patient admission process.Which performance improvement tool would they use to better
understand how patients are currently admitted?
A) Affinity Diagram
B) Flowchart
C) Stakeholder Analysis
D) Histogram
7. A hospital team charged with reducing the incidence
of patient falls has selected four different patient care
process changes that need to be implemented.Which
tool would the team use to document all the tasks
that need to be completed to make these process
changes?
A) Gantt Chart
B) Storyboard
C) Workflow Diagram
D) Deployment Flowchart
8. An improvement team in a home health agency wants
to streamline the agency's process of discharging
patients.The team identifies all factors that could hinder the success of its improvement plans as well as
all factors that would increase the likelihood of their
success.Which improvement tool is the team using?
A) Force Field Analysis
B) Nominal Group Technique
A) Cause and Effect Diagram
B) Flowchart
A) Gantt Chart
A) Forc [Show Less]