________ is typically more focused on the development of strategic goals and ________ is generally more involved with the execution of tactics and
... [Show More] operational actions.
Leadership, management
Four strategic questions that leadership should address as part of a SWOT evaluation are (1) What is currently working and can improve? (2) What is not working and needs attention? (3) What is not working and should perhaps be discontinued? and (4) What are we...
not doing and should consider starting?
Business writer and leadership analyst, Jim Collins, coined a term to describe an organization's process for developing its vision around becoming the very best in its class at a service or product, popularly known as the
"Hedgehog Concept."
_______________ is a process that systematically surveys and interprets relevant data to identify external opportunities and threats by gathering information about the external world, its competitors, and itself.
Environmental scanning
As part of the change process, the value of the timing—concerning when to share how much information with employees—cannot be
underestimated.
"_____________" encompasses the various methods and approaches an organization uses to establish and maintain a mutually beneficial relationship with the community in which it operates.
Community relations
The marketing practice of creating a name, symbol, or design that identifies and differentiates a product or service from others is called
branding.
Which senior living service line generally has the shortest sales cycle?
Skilled nursing facilit
Marketing is the process or technique of researching, promoting, _______, and distributing a product or service.
selling
Someone other than the consumer of a senior living service may _______ the decision to select a provider.
heavily influence, actually make, legal control
ALL OF THESE
McChesney, Huling, and Covey included in their "The 4 Disciplines of Execution" that an effective leader identifies the most important goals, establishes lead measures for determining success, clearly assigns responsibility, and _____ on a regular basis
keeps score
A health services executive must communicate effectively through a variety of information-sharing tools to bring the entire organization along with developing, implementing, and ______ changes and solutions.
sustaining
The _______ process is a simple problem-solving technique that can prove useful in conducting a root-cause analysis by repeatedly questioning what caused the issue.
Five Whys
In the Deming PDCA performance improvement cycle, the step that involves gathering data about the change attempted is labeled
"C" for check.
Which of the following considerations would likely be the most compelling for someone to accept an invitation to serve on a problem-solving team?
How the challenge relates to the organization's mission.
__________ protects the public's interest by establishing professional standards of practice on which people can rely in selecting a service provider.
Credentialing [Show Less]