GEN 499 Sophia Conflict Resolution Milestone 5 Test.Are you ready to take Milestone 5?
Taking this practice test is a stress-free way to find out if you
... [Show More] are ready for the Milestone 5 assessment. You can print it
out and test yourself to discover your strengths and weaknesses. The answer key is at the end of this Practice Milestone.
QUESTION 1
Mara worked in a small legal practice. While the practice was technically owned by a larger company, it had its own set of
rules and norms in addition to those mandated by the parent company.
Which of the following terms best describes Mara's workplace?
A. Human system
B. Sub-system
C. System input
D. System output
QUESTION 2
Which of the following is a common reason that humans form groups?
A. Common traits
B. Similar values
C. Shared interests
D. All of the answers are correct.
QUESTION 3
Match each type of work conflict with its corresponding scenario.
1. Interpersonal A. A conflict between a boss and his or her secretary, who is frequently late for work. The
secretary says that the process of passing thorough company security takes too long.
2. Structural B. A conflict between two coworkers, who accuse each other of stealing supplies from each
other’s desks.
3. Both interpersonal
and structural
C. A conflict between a formerly married pair of co-workers, one of whom is the other’s
supervisor
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Conflict Resolution
PRACTICE MILESTONE 5
QUESTION 4
Which of the following is always caused by a change in one part of a system?
A. Increase in system energy
B. Decrease in system energy
C. Change in overall system behavior
D. Removal of a component
QUESTION 5
Determine whether each workplace activity is an example of entropy, negentropy, or homeostasis.
Entropy Homeostasis Negentropy
A new manager is hired to oversee workflow in a busy
department.
A high performing employee leaves the company.
A skilled employee consistently delivers work on time.
QUESTION 6
Which of the following does NOT promote group cohesion?
A. Perception of group members as a source of reward
B. Group action to achieve common goals
C. Perception of dissimilarity to out-groups
D. Group success
QUESTION 7
According to Social Identity Theory, which of the following strengthens a person’s group-derived portion of his
or her sense of identity?
A. Following or obeying group rules and norms
B. Following personal aims that run counter to group norms
C. Interpersonal behavior
D. All of the answers are correct [Show Less]