Meeting challenges of the Information Age workplace
-Rapidly changing communication technologies
-"Anytime, anywhere" and nonterritorial
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-Self-directed work groups and virtual teams
-Flattened management hierarchies
-Heightened global competition
-Renewed emphasis on ethics
Overcoming barriers to effective listening
-Physical barriers
-Psychological barriers
-Language problems
-Nonverbal distractions
-Thought speed
-Faking attention
-Grandstanding
Building powerful listening skills
-Stop talking
-Control your surroundings
-Establish a receptive mind-set
-Keep an open mind
-Listen for main points
-Capitalize on lag time
-Listen between the lines
-Judge ideas, not appearances
-Hold your fire
-Take selective notes
-Provide feedback
Learning nonverbal communication
-Your body sends silent messages
-Appearance sends silent messages
-Building strong nonverbal skills
Recognizing how culture affects communication
-Context
-Individualism
-Time orientation
-Power distance
-Communication style
-Intercultural communication
-Social media
-Communication technology
Building intercultural workplace skills
-Curbing ethnocentrism and stereotyping
-Successful oral communication with intercultural audiences
-Successful written communication with intercultural audiences
-Globalization and workplace diversity
-Benefits of a diverse workforce
Guidelines from toastmasters international
1. Define the purpose and objectives of your speech
2. Choose a specific illustration, experience or example
3. Don't try to cover too much
4. Never apologize
Self image
The idea, conception or mental image one has of oneself
Self validation
Accepting your own internal experience, your thoughts and feelings
Six levels of validation
1. Be present
2. Accurate reflection
3. Guessing
4. Validating by history
5. Normalizing
6. Radical genuineness
Tips for undertaking a difficult task
-Fully understand what you are attempting to do
-Seek expert assistance
-Break it into component parts
-Be willing to learn
-Persist
-Practice [Show Less]