Situational Awareness
You will meet people you don't know in various situations, so learn to read people and respond accordingly. Self awareness is also
... [Show More] important.
7-38-55 Rule
Body language rule, body language accounts for 55% of a given message, tone of voice for 38% and words for just 7%
Open Palms
Sign of honesty, swear to tell the truth in court by raising one hand, shows you have nothing to hide and are not a threat (primal)
Expansive Pose
Standing with legs open, not closed and tight. Shows power and confidence. Another example is leaning back in your seat shows you're relaxed and in control
Low-Power Pose
Opposite of Expansive pose, shows a closed off posture. Increases the release of cortisol, the stress hormone, and appears to show a lack of confidence
Stress Face
Clenched jaw, tightened neck and furrowed brow, show stress. This way, you can see if your subject will receive your message enthusiastically
Raised Eyebrows
Shown when surprised or in doubt. when praised by someone with raised eyebrows, the person speaking may be insincere
Eye Contact
Keeping eye contact shows interest, too long makes you a creep or a liar. Liars tend to hold eye contact too long
Vocal Range
Change in vocal range shows their interested. Women go up, men go down. Monotone shows disinterest
Laughter
Humor is important in developing relationships, receptive to your humor will lead to a connection. Be aware when telling jokes in certain settings, but humor is a good way to read your subjects interest
Mirroring
People that get along tend to mirror each others behavior, so if you shift your body language and your subject does as well, it shows they're fairly comfortable
Formal Behaviors
Business Attire
Using formal email headings
Using titles and last names
Not engaging with coworkers outside of work
Getting to work early/on time
Withholding personal information
More consideration of personal space
Familiar Behaviors
Wearing casual attire
Informal email headings
First names or nicknames
Extending relationships beyond work
Getting to work late
Sharing of personal information
Less consideration of personal space
Active Listening
Being focused and engaged in the conversation, harder to do when you're on the phone.
Synchronous Communication
Communication that occurs in real time
Business Meeting Etiquette
Stick to the agenda, provide required information, and help move the meeting along, focus on primary issues and don't argue. Be polite and positive when redirecting to primary issues.
Emotional intelligence
- the ability to understand, manage, and effectively express one's own feelings, as well as engage and navigate successfully with those of others
(5) Strategies for improving emotional intelligence:
- Reducing negative emotions
- Reducing the fear of rejection
- Reducing stress
- Being assertive and expressing difficult emotions
- Bouncing back from adversity
Empathy
- "the ability to understand and share the feelings of another"
- Important to consider when thinking about your emotional intelligence
- Putting yourself in their position
- Differs from sympathy in that it requires inhabiting the same emotional space as another person and it requires inhabiting the same emotional space as another person [Show Less]