Society
A community, nations, or broad grouping of people having common traditions, institutions, and collective activities and
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Culture
The characteristic features of everyday life shared by people in a particular place or time
Business culture
The norms, values, and beliefs that pertain to all aspects of doing business in a culture.
Language used while conducting business informs how we view tasks, accomplish goals, and build relationships
emotional literacy
the capacity to perceive and to express feelings, especially as they surround intimate relationships
Discourse
Written or spoken communication or debate
code switch
We use different vocab and ways of speaking/communicating in different situations and with different people
Workplace alienation
Feeling disconnected from co-workers, because business relationships lack intimacy we're accustomed to outside of work
Metaphor
figure of speech comparing two different things
Idioms
words and phrases that mean something different from the literal meanings of the words (it's a dog eat dog world)
Reciprocity
Mutual benefit
zero-sum game
a situation in which one person's gain is another's loss
Individualism
Being done by an individual
Collectivism
Done as part of a group; togetherness
emotional intelligence
The ability to understand, manage, and effectively express one's own feelings as well as engage and navigate successfully with those of others
empathy
the ability to understand and share the feelings of another
sympathy
feel bad for someone (detached position)
Strategies for improving emotional intelligence
- Reducing negative emotions
- Reducing fear of rejection
- Reducing stress
- Being assertive and expressing difficult emotion
- bouncing back from adversity
Reducing negative personalization
Adopting a posture of negativity about a persons behavior instead of first looking at the situation from multiple view points
reactive behavior
Behavior that occurs based off of emotional reaction to situation
proactive behavior
Ruled by logic
physical noise
Actual noise that distracts you from being able to concentrate (external environment)
Physiological noise
Anything that affects body in a negative way (sickness)
Psychological noise
Stress and worry distractions excluding mental illnesses
semantic noise
distractions aroused by certain word choices that take our attention away from the main message
personal responsibility
A term that indicates that a person is responsible for the choices he or she makes.
asynchronous communication
communication such as email in which the message and the response do not occur at the same time [Show Less]