company officer - ✔✔ directly oversees the application of the agency's personnel, training, equipment, and apparatus to the resolution of issues
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company officer - ✔✔ first contact with fire department customers
leader - ✔✔ a person who leads or directs a unit
supervisor - ✔✔ A person who is responsible for directing the performance of other people or employees.
safety of unit's personnel - ✔✔ the company officer's most important task
verbalize personal expectations, establish priorities, and listen to crew member expectations - ✔✔ helps the new fire officer with overcome challenges in group dynamics
professional growth - ✔✔ how successful fire officers should view their transition from member to officer
manager - ✔✔ Individual who accomplishes organizational objectives through effective and efficient handling of material and human resources.
chain of command - ✔✔ Order of rank and authority in the fire and emergency services.
centralized decision-making - ✔✔ decisions are made at the very top level
decentralized decision-making - ✔✔ decisions are made at a lower level with the effects of the decisions reported through the structure
decentralized decision-making - ✔✔ allows expeditious handling of most matters
unity of command - ✔✔ principle that each subordinate must have only one supervisor
division of labor - ✔✔ Dividing a large job into units or job tasks and assigning an individual to do each of the tasks.
span of control - ✔✔ the number of subordinates and/or number of functions that one individual can effectively supervise
sidestepping - ✔✔ The process of going around a link in the chain of command to deal with an issue.
cross-training - ✔✔ should be provided so that company personnel are able to perform a variety of tasks with proficiency
federal - ✔✔ national level of governments such as the U.S. and Canada
tribal - ✔✔ describes the governmental structure of Native American and Aboriginal Peoples of North America
decisiveness - ✔✔ making decisions quickly and effectively
intelligence - ✔✔ using logic and reason in making decisions
self-assurance - ✔✔ demonstrating self-confidence when making decisions.
ethics - ✔✔ the agreed-upon philosophical principles that define what is correct and proper behavior for the members of a society
priorities - ✔✔ should be based on services provided and the mission of the organization
4 stages of building an effective team - ✔✔ forming, storming, norming, performing
rewards - ✔✔ critical as motivational techniques in departments
coaching - ✔✔ giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance; directs the subordinates through encouragement and advice
mentoring programs - ✔✔ enhance individual skills and improve productivity
mentors and mentees - ✔✔ should participate voluntarily and enthusiastically
probationary period - ✔✔ 6-18 months and allows organization to evaluate the probationary member's ability to fulfill the job requirements for the position
failure to follow proper procedures during sexual harassment - ✔✔ can have legal repercussions on both the officer and organization
6 steps to conflict resolution - ✔✔ classify/identify the problem, define/diagnose the problem, determine the right response/appropriate conflict management style, determine alternative options, convert the decision to an action, test the action against the desired outcome
principle of conflict resolution - ✔✔ focusing on common interests
corrective discipline - ✔✔ training that corrects and educates, not punish
sender - ✔✔ the person who initiates the message
receiver - ✔✔ individual to whom the sender is attempting to communicate
public information officer (PIO) - ✔✔ answers media questions on large scale incidents
1st step in writing a document - ✔✔ determine the audience, scope, and purpose
public record - ✔✔ Any writing containing information relating to the conduct of government or the performance of any governmental or proprietary function prepared, used, or retained by any state or local agency regardless of form or characteristics. [Show Less]