FAS RBS Exam 42 Questions with Verified Answers
3 components of Corp culture - CORRECT ANSWER 1- principle objective
2-corporate character
3- mgmt
... [Show More] systems
Principle objective - CORRECT ANSWER We will exceed our customers' expectations to maximize the long term value of Cintas for its shareholders and working partners.
FAS Mission Statement - CORRECT ANSWER Triple Double: Double digit revenue growth, double digit net profits, double digit net profit growth
3 Components of our Safety Vision - CORRECT ANSWER 1- Every Cintas location is injury free
2- All partners are engaged in continuously improving safety
3- Cintas is recognized as a world class leader in safety and health performance
5 Keys to Smith Driving - CORRECT ANSWER 1- Aim high in steering
2- Get the big picture
3- Keep your eyes moving
4- Leave yourself an out
5- Make sure they see you
Steps to the sales process - CORRECT ANSWER Step 1- pre call plan
Step 2- Building Rapport
Step 3- Tour
Step 4- Presentation
Step 5- Close
Steps to pre call plan - CORRECT ANSWER Step 1- Pre call plan form
Step 2- Samples/relevant literature
Step 3- Dynamics info
Steps to building rapport - CORRECT ANSWER Step 1- Set the Agenda
Step 2- uncover bo/bm
Step 3- ask program specific qs
Step 4- validate the dm and process
Step 5- +/- bias
Step 6- Cintro
Steps to tour - CORRECT ANSWER Step 1- Focus
Step 2- Evidence
Step 3- Agreement
Step 4- PONC
Step 5- Requirement
Steps to Presentation - CORRECT ANSWER Step 1- Review requirements
Step 2- Present Cintas Uniqueness
Step 3- SAFE
Steps to Close- - CORRECT ANSWER Step 1- Ask for business
Step 2- Handle Objections
Step 3- Referrals
Sustained Success Model Components - CORRECT ANSWER New pres x closing ration x average account size
Sustained success inputs - CORRECT ANSWER New presentations- phone block, get referrals, ssr lead contest
Closing ratio- one on one debriefs, training meetings, field rides
Average account size- sell bundled packages, targets, account size
S.A.F.E - CORRECT ANSWER S= Single source solution
A= Adaptable programs
F= five star service
E= exclusive partnerships
Color that corresponds to the first aid cabinet - CORRECT ANSWER Emergency: Red- ice pack
Bandages: Green- 1x3 bandages
Burn: Orange- burn spray
Eye- teal- eyewash
productivity- pink- dental relief
topical- purple- antiseptic wipe
tablets- blue- anti-acid
Eyewash stations - CORRECT ANSWER Should be within 10 feet/10 seconds distance
Training - CORRECT ANSWER instructor led, online, smt, and dvds are major sources of blended training solution
Safety Center - CORRECT ANSWER by purchase, service agreement, and the give to get program.
Summit club - CORRECT ANSWER quarterly achievement with it designed for the top 40% of sales partners
Presidents club - CORRECT ANSWER Annual achievement for the top 15% of sales partners
Diamond Level - CORRECT ANSWER annual achievement for the top 3-5% of sales partners
ANI standard for safety glasses - CORRECT ANSWER Z87.1
VLT - CORRECT ANSWER Visual light transmission
Class G hard hats - CORRECT ANSWER General use
OSHA regulation for first aid - CORRECT ANSWER 1910.151
Safety director - CORRECT ANSWER the Cintas brand for safety products
Partners in FAS leadership - CORRECT ANSWER President- Jay Bruscasto
VP of Sales- Jim Bunkers
NE Sales Director- Beth Barney
SE Sales Director- Carrie Stokes
North Central Sales Director- Rod Mullen
Central Sales Director- Shane McCartney
West Sales Director- Alecia Farmer Grantham
RBS NE-
RBD SE- Ray Cronin
RBD North Central- Kyle Wunderlich
RBD Central- Todd Searing
RBD West- Jim Peters
Ready for the workday key elements - CORRECT ANSWER 1- Deeper know-how
2- Caring Service
Core Corporate Characteristics - CORRECT ANSWER Competitive urgency, positive discontent, professionalism, safety, and high ethical standards
5 parts of diversity and inclusion - CORRECT ANSWER 1- Partner engagement- focus on recruiting, retaining, and developing partners
2- Supplier diversity- purchasing the good and services we need from a variety of businesses
3- Corporate citizen- captures our commitment to the communities for which we serve
4- Multicultural marketing- provides the support needed to service current and potential customers
5- Governance- keeps Cintas in good standing with governmental agencies , such as equal opportunity commission and US dept of labor
Parts of fall protection - CORRECT ANSWER 1- harness
2- lanyard
3- anchor point
5 Cintas leadership skill - CORRECT ANSWER 1- Visionary leadership
2- Motivational leadership
3- Challenging leadership
4- Management of change
5- Executive acumen
7 Staples of training - CORRECT ANSWER 1- FA/CPR/AED- 2 year certification
2- BBP Training- 1 year certification
3- Forklift Training- 3 year certification
4- Fire extinguisher- annual
5- Fit testing- annual
6- Hearing- annual
7- Hazcom- initial hire and when new chemical is added
Stock Symbol - CORRECT ANSWER CTAS
Cross sell partners - CORRECT ANSWER Luigi, Ryan, Rochelle, Teresa, Taylor
Captains - CORRECT ANSWER Tina and Amanda
JJ Keller Rep Name - CORRECT ANSWER Heidi Otto
Class B requirements fill list - CORRECT ANSWER Adhesive bandage, adhesive tape, antibiotic treatment, antiseptic treatment, breathing barrier, burn dressing, burn treatment, cold pack, eye covering, 4 oz eyewash, first aid guide, sterile pads, roller bandage 2", roller bandage 4", 4 pairs medical gloves, hand sanitizer, scissors, splint, tourniquet, trauma pad, triangular bandage.
Dials per hour - CORRECT ANSWER 22 dials, 17-19 appts, 10 appts per phone block, 5 new customers a week
PONC - CORRECT ANSWER Price of non conformance
VPP - CORRECT ANSWER Voluntary protection program
BO/BM - CORRECT ANSWER BO- growth, safety, profit
BM- Compliance, time, consolidation [Show Less]