Effective Leadership and Management in Nursing
9th Edition Test Bank
Table of Contents
Chapter 1 Introducing Nursing Management
... [Show More] ................................................................................................. 2
Chapter 2 Delivering Nursing Care ................................................................................................................. 23
Chapter 3 Leading, Managing, Following ...................................................................................................... 41
Chapter 4 Initiating and Managing Change ................................................................................................. 62
Chapter 5 Managing and Improving Quality................................................................................................... 73
Chapter 6 Understanding Legal and Ethical Issues ....................................................................................... 81
Chapter 7 Understanding Power and Politics ............................................................................................... 91
Chapter 8 Communicating Effectively ........................................................................................................ 105
Chapter 9 Delegating Successfully ............................................................................................................... 123
Chapter 10 Handling Conflict ........................................................................................................................ 141
Chapter 11 Managing Time .......................................................................................................................... 158
Chapter 12 Budgeting and Managing Fiscal Resources ............................................................................... 176
Chapter 13 Recruiting and Selecting Staff ................................................................................................... 193
Chapter 14 Staffing and Scheduling ............................................................................................................. 211
Chapter 15 Motivating and Developing Staff .............................................................................................. 226
Chapter 16 Evaluating Staff Performance ................................................................................................... 242
Chapter 17 Feedback and Coaching, Disciplining, and Terminating Staff ..................................................... 260
Chapter 18 Dealing with Disruptive Staff Problems ..................................................................................... 276
Chapter 19 Preventing Workplace Violence ................................................................................................ 292
Chapter 20 Handling Collective Bargaining Issues ........................................................................................ 309
Chapter 21 Managing Stress ....................................................................................................................... 326 [Show Less]