CPXP Exam Study Guide (in progress)
Exam 2023 Q&A
How did the report of quality measures to CMS begin? - Answer-Hospitals could
voluntarily report
... [Show More] quality measures starting in 2001- adapting to current state from there
What is HCAHPS - Answer-Hospital Consumer Assessment of Healthcare Providers
and System
What are some metrics for outcome of care? - Answer-mortality, readmission,
complications, hospital associated infections
Describe "Pay for performance" - Answer-provide financial incentives to hospitals,
physicians, and other providers to carry out improvement and achieve optimal outcomes
for patients
What are some reasons patients may not voice their complaints? - Answer-Don't know
where to complain, afraid of retribution, not worth the trouble
What are the IOM six aims of for quality (established in 2001) - Answer-Safe, time,
effective, efficient, equitable, patient-centered (STEEEP)
What is the IHI triple aim? - Answer-improve patient experience, improve health of
populations, reduce per capita cost
Describe health literacy - Answer-capacity to obtain, process and understand basic
health information needed to make appropriate health decisions
What percentage of adults are estimated to have a proficient health literacy - Answer-12
%
Which year was the American Society for Hospital Risk Management formed? - Answer1980
What was the original name for the CMS - Answer-Health Care Financing
Administration
What is the definition of Culture (Irwin Press) - Answer-Culture exists when its members
share values and behaviors that they take for granted
What is empathy - Answer-the ability to understand and share the feelings of another
What percentage of CMS reimbursement is dependent on patient satisfaction scores -
Answer-1%
What are the 4 basic needs that should be met to create an ideal patient experience -
Answer-confidence, integrity, pride, passion
In which year did hospitals establish patient advocates and representatives? - Answer1965
In which year did the American hospital association develop patients bill of rights -
Answer-1973
What is the RATER scale and when was it developed - Answer-Reliability, Assurance,
Tangibles, Empathy, Responsiveness (early 80s)
What are some of the key concepts of the Planetree model - Answer-Importance of
social support, patient/resident education, healing environment (design- iron curtain)
In which year were Diagnostic Related Groups (DRG) introduced? - Answer-1983
What is the Emergency Medical Treatment and Labor Act (EMTALA) and when was it
established - Answer-requires hospitals to stabilize any patient who shows up in the ER
regardless of ability to pay (1986)
When was the Health Insurance Portability and Patient Protection Act (HIPPA) created?
- Answer-1996
In which year did the IOM publish the report "To Err is Human" regarding the
significance of medical errors - Answer-1999
What is the IPFCC - Answer-Institute for patient family-centered care
What are some of the limitations to the Press Ganey surveys - Answer-low return rate,
minorities underrepresented
What is a "Likert" scale - Answer-Ex: Very poor, poor, fair, good, very good
What is the Hospital Consumer Assessment of Healthcare Providers and Systems
(HCAHPS) - Answer-first national standardized publicly reported survey of patients
perceptions of hospital experience
What are the main functions of the Office of Patient Relations - Answer-Provide a
centralized mechanism for addressing patient concerns, liaison between patients and
medical providers
What are the main goals of the Office of Patient Relations at Rush - Answer-Understand
service gaps through increased complaint capture
Improve complaint resolution time
CONTINUES... [Show Less]