CPI Certification Test Questions and Answers
4 Behavior Levels - Correct Answers1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension
... [Show More] Reduction
Staff Attitude and Approach to Anxiety - Correct AnswersBe Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - Correct Answersdirective-attempt to control the situation and begin to set limits
Staff Attitude and Approach Acting Out Person - Correct Answersnon-violent physical crisis intervention
Staff Attitudes for Tension Reduction - Correct Answerstherapeutic rapport decrease in energy regaining of rationality
integrated Experience - Correct Answerswe can set the tone for whether or not the behavior escalates or de-escalates
non-verbal-proxemics (personal space) - Correct Answersarea surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity.
kinesics (body language) - Correct Answersnon-verbal message transmitted by motion and body posture. Factors: eye contact, facial expressions send a very strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - Correct Answerssafety
less threatening
communicates respect
components of the communication pyramid - Correct Answersverbal communication, para verbal coomunication, and non-verbal communication
what is paraverbal communication - Correct Answershow we say what we say
three components of paraverbal communication - Correct Answerstone
volume
cadence
total voice control
what is the verbal escalation continuum? - Correct Answersthe kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning - Correct Answersinformation-seeking
what is an intervention for questioning - Correct Answersgive a rational response
redirect
what is refusal? - Correct Answersnon-compliance
what is an intervention for refusal - Correct Answersset limits
give options
what is release - Correct Answershigh energy outburst
intervention for release - Correct Answerslet it happen
isolate the situation
what is intimidation - Correct Answersverbal or non verbal threats
intervention for intimidation - Correct Answerstake it seriously
get help
document
what is tension reduction - Correct Answersdecreased energy and regaining rationality
what is an intervention for tension reduction - Correct Answerstherapeutic rapport
3 keys to setting limits - Correct Answers1. keep it simple
2. reasonable
3. enforceable
what is empathetic listening - Correct Answersactive process to discern what a person is really saying
5 things to do during active listening - Correct Answers1. give un-divided attention
2. be non-judemental
3. listen for feelings
4.allow for silence
5. restate to clarify
what are precipating factors - Correct Answersthe internalor external causes for behavior over which staff has little or no control
rational detachment - Correct Answersthe ability to stay in control of our own behavior and not take the student's behavior personally
intergrated experience - Correct Answersthe concept that attitudes and behaviors of staff impact and influence the attitudes and bahaviors of students and vice versa
3 unproductive reactions to fear and anxiety - Correct Answers1. freezing
2. over-reacting
2. responding inappropriately
3 productive responses to fear and anxiety - Correct Answers1. increase in speed & strength
2. increase in sensory acuity
3. decrease in reaction time
definition of a strike - Correct Answersa weapon coming into contact with a target
examples of strikes - Correct Answerskicking
punching
throwing
definition of grab - Correct Answersan attempt to control or damage part of one's body
examples of grabs - Correct Answersbiting
scratching
hair pulling
principles of personal safety regarding strikes (name two) - Correct Answers1. block or deflect
2. move the targey
principles of personal safety regarding grabs. Name 2 - Correct Answers1. gain physiological advantage
2. gain psychological advantage
Name the 3 control dynamics - Correct Answers1. reduce upper body strength by conrolling arms as weapons
2. reduce lower body strength by managing the back incline
3. reduce mobility by close body contact
what should you consider when putting together a crisis team? - Correct Answers-2 to 5 people per acting out person
consider how your team is called
consider the physical location of your team
consider who will be on the team
Name 3 reasons to use a team instead of solo intervention - Correct Answers1. safety
2. professionalism
3. litigation
three characteristics of team leader - Correct Answers1. 1st person on the scene
2. confident and competent
best rapport with client
Name the team leader duties - Correct Answers1. assess the situation
2. plan the intervention
3. direct the team
4. communicate with the client
Auxiliary Team Member Duties - Correct AnswersC-A-R-E
1. Check for the safety of the environment
2. Address safety issues
3. Recogize if the intervention needs to be changed
4. Engage and support
what is the CPI COPING Model (strategy for therapeutic rapport) - Correct AnswersC-control physically and emotionally
O-orient to the facts/ non-judgemental
P-pattern-triggers and trends
I-investigate alternatives/provide resources
N-negotiate the contract or changes
G-give support and responsibility
3 steps for facilitating through lecture - Correct Answers1. term
2. definition
3. example ( mine and participants)
3 steps for facilitating through activities - Correct Answers1. demonstrate/describe
2. participate/practice
3. explain/expand
ways to respond to participants questions - Correct Answersredirect
deflect
give a rational response
parking lot
ways to maintain safety during training - Correct Answersfollowing due care guidelines
training room considerations-enough space, safe, discuss personal injuries
practicing of physicals
why do we use non violent crisis intervention - Correct Answersto promote the care, welfare, safety, and security of all of our students [Show Less]