and improving technology]
True/False Questions
Q#1. In the past 100 years we have witnessed a shift in emphasis from Services to Agriculture
and
... [Show More] Industry. (F)
[The shift or evolution has been from Agriculture to Industrial to Service to Experience
Economy (Consumer Services and Business Services): See Table 1.3 “Language of Economic
Evolution” on page 11 of your text].
Q#2. The movement of Labor force is generally from low productivity sectors to high productivity
sectors. (F)
[It is, instead, from high productivity sector to low productivity sector. See Clark-Fisher
Hypothesis on page 6 of your text. “As productivity increases in one sector, the labor moves into
another”.]
Q#3. Division of labor was the hallmark of the industrial society. (T)
[See page 7 of your text. “Division of labor is the operational law” in Industrial societies] [Please
note that Division of Labor is encouraged by High Volume and Standardization]
Q#4. Impersonal, bureaucratic, and hierarchical organizations that treated people like things
flourished in the pre-industrial society. (F)
[Bureaucracy, as we know it, did not exist in pre-industrial society. See page 7 of your text]
[What this question describes is the standardized world at the “Industrial” stage] [Working
with muscle power and tradition, social life revolved around the household. Pre-industrial
society was structured around tradition, routine, and authority].
If you need a professional to complete your college homework at a small fee, then reach out to
amazingclasshelp.com
Q#5. The decrease in the proportion of income spent on the basic necessities of life has
encouraged the demand for more services and accelerated the transition to post-industrial
society. (T)
[Observation made by Ernst Engle, the Prussian statistician of the 19th century --- see page 8
of your text] [The sequence is: Preindustrial to Industrial to Post-industrial. See Table 1.2
“Comparisons of Societies” on page 8 of your text]
Q#6. The Clark-Fisher hypothesis observes the shift of employment from one sector of the
economy to another. (T)
[Clark-Fisher hypothesis leads to a classification of economies by noting the “activities of
the majority of the workforce”
Primary (Extractive); Secondary (Goods producing); Tertiary (Domestic services);
Quaternary (Trade and Commerce Services); and Quinary (Refining and extending human
Capacities). See Figure 1.2 “Stages of Economic Activity” on page 6 of your text.]
Q#7. The fall in employment in the agricultural sector is the primary reason for the increase in
service sector employment. (F)
[It is more appropriate to refer to the increase in productivity that creates redundancy (hence
fall in employment); and sends workers from agriculture to goods producing to services. See
Figure 1.2 “Stages of Economic Activity” on page 6 of your text. Also see discussion of
Clark-Fisher Hypothesis on page 6 of your text.]
Q#8. The “systems perspective” or “systems approach” is a viewpoint essential for dealing with
the challenge of service organizations. (T)
[A “System” is a set of interdependent parts designed to achieve a stated objective or set of
objectives. The “systems approach” means that we should be vigilant when any part of the
system is changed because it will affect other parts of the system as well. Hence, what counts
is the overall impact of any change in any part of the system]
[The “systems perspective” or “systems approach” is essential for dealing with any issue.]
[Also, see Figure 1.10 “Open Systems View of Service Operations” on page 23 of your text.
[The word “System” implies that everything is inter-connected; hence the issues of trade-offs
and sensitivity analysis] [Show Less]