Benchmarking Correct Answer-the process of comparing an organization's practices and
technologies with those of other companies
Rules Correct
... [Show More] Answer-Specific; direct participants and employees to act in a prescribed manner
Policies Correct Answer-broad and open to interpretation. Based on circumstances, set direction.
Anti-discrimination is an example of a Correct Answer-policy
Procedures Correct Answer-Chronological sequence of activities; define steps for
implementation. Outlined in operations manuals. A process for completing a task.
A public Parks and Recreation agency's services are divided into three categories: Correct
Answer-Parks, programs, and facilities
It is the PRP's responsibility to ensure that the public has the opportunity to (3 things) Correct
Answer-1. Participate in quality rec programs, 2. enjoy attractive parks, 3. Ensure that facilities
are effective and safe
Evaluations Correct Answer-Explain the value of the expenditures of the services and explain
that services are meeting community needs
Needs assessment Correct Answer-provides feedback on community attitudes, opinions, and
perceptions of P&R department & its resourcesConflicting management strategies: There is an ongoing struggle in Parks and Recreation
between these two things: Correct Answer-Conservation and development
"No flying of model aircrafts behind zero line, no aerobatics or high-speed passes" are examples
of: Correct Answer-Rules
"Model aircrafts/boats shall be allowed only by permit issued by Parks and Recreation Director"
is an example of a: Correct Answer-Policy
"To obtain a permit, first call the Parks and Recreation Director, then pay permit fees and submit
application" is an example of a Correct Answer-Procedure
Comprehensive Plan Correct Answer-Identifies short and long-term priorities for P&R
department, includes agency's goals and policies, identification of deficiencies, inventories, and
developed standards for Parks
Master Plan Correct Answer-Subsets of comprehensive plan; focuses on physical resources and
development. Typically updated every 10 years. Driven by data.
Strategic Plan Correct Answer-Development or revision of mission and vision; action plan for
achieving goals and objectives. Based on data analysis that provides insight to trends in agency's
internal & external environments
ADA act of 1992 requires... Correct Answer-- that physical alterations to public accommodations
must be made to accommodate people w/ disabilities to the maximum extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired)
What is the order of priorities for ADA barrier removal recommended by the Department of
Justice? Correct Answer-1. Access for those with disabilities ("get through the door")2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when facilities are open
4. Every individual should have the ability to benefit from services
Customer expectations Correct Answer-Based on the image/reputation of the agency, prior
experiences with the agency, marketing/promotional material related to the agency, and word-ofmouth feedback from others
PRP must be aware of regulatory policies affecting the age [Show Less]