Needs Assessment
Systematic process for determining organizational gaps
Training Needs Assessment
A way to identify organizations needs, identify
... [Show More] the needs of employee and establish criteria for developing training and measuring success
Gap Analysis
ideal outcome - actual outcome = gap or problem
Identifying the Gap
Lack of skill, lack of knowledge, lack of appropriate systems
Mager Flow Chart
used to determine if trainig is indeed the problem
Ways to determine specific training problems
survey, observation, guest comments, employee meetings, inspections
Vague Standards
Employees do not know what standards they are to perform
Organizational Analysis
Determines which factors are causing gaps in performance and what the organization wants that is not being achieved
Primary use of conducting an Organizational Analysis
to get the big picture of the organization
High Priority
Training initiatives resulting from a changing law or regulation
Job and Task Analysis
most comprehensive - reveals components of the job
Task List
Phase 1 - job checklist of all job task, knowledge needed, attitude etc
Job Breakdown
Phase 2 - look at each task and what is needed to perform
Job Standards
also know as quality levels, performance standards used to gage how well the job is being performed
Job Description
can be used as a personnel tool for recruiting, training, performance eval, discipline, informing applicants about job, compensation rates
Data Collection Methods
can include interviews, observations, surveys, assessments, focus groups, nominal group technique, advisory commitee expert opinion
Classification Methods
Data collection categorized by type of information: qualitative, quantitative, combination or blended and extent data
Quantitative Method
survey, questionair, benchmarking, task analysis
Qualitative Method
interview, focus group, committee, subject expert
Combination Method
observation, nominal group technique, action research, work sampling, subject analysis
Survey and Questionairs
more popular - gathering info from a variety of sites - should not be used exclusively
Focus Groups
allows you to interact face to face with a group
Extant Data
Collecting data from existing data
Nominal Group Technique
assembling a group of managers to brainstorm
Interviews
formal or informal conducted in person or over the phone. Good when feelings need to be shared and the sensitivity of the subject is high
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