CCM Test 1|372 Questions with Verified Answers
The process of developing strategies, designing and operating systems, and working with people around
... [Show More] the world to ensure sustained competitive advantage? - CORRECT ANSWER International Management
Global competition characterized by networks of international linkages that bind countries, institutions, and people in an interdependent global economy? - CORRECT ANSWER globalization
-Changing balance of growth towards emerging markets
-Need for increased productivity and consumption in developed countries
-Increasing global interconnectivity
-Increasing gap between supply and demand of natural resources
-Challenge for governments to develop policies for economic growth and financial stability
these are all the ____________? - CORRECT ANSWER five key global trends
Five key global trends:
Changing balance of __________ towards emerging markets? - CORRECT ANSWER growth
Five key global trends
Need for increased productivity and ___________ in developed countries? - CORRECT ANSWER consumption
Five key global trends:
Increasing global ____________? - CORRECT ANSWER interconnectivity
Five key global trends:
Increasing gap between supply and demand of _____________ ? - CORRECT ANSWER natural resources
Five key global trends:
Challenge for governments to develop policies for economic growth and ___________________ ? - CORRECT ANSWER financial stability
Challenges to Globalism:
Backlash against _________ and rekindling of nationalism? - CORRECT ANSWER capitalism
Challenges to Globalism:
Increased ____________ of high-demand resources? - CORRECT ANSWER protectionism
Challenges to Globalism:
Need to develop top managers with _______________ understanding and experience? - CORRECT ANSWER international
Challenges to Globalism:
Increasing pressure and publicity for companies to consider the ____________ of their actions? - CORRECT ANSWER social responsibility
Backlash against capitalism and rekindling of nationalism
this is an example of ___________? - CORRECT ANSWER Challenges to Globalism
Increased protectionism of high-demand resources
this is an example of _____________? - CORRECT ANSWER Challenges to Globalism
Need to develop top managers with international understanding and experience
this is an example of ____________? - CORRECT ANSWER Challenges to Globalism
Increasing pressure and publicity for companies to consider the social responsibility of their actions
this is an example of _________? - CORRECT ANSWER Challenges to Globalism
Two major groups of Institutions ? - CORRECT ANSWER -supranational
-national
Effects of Globalization on Corporations:
Global companies are becoming less tied to ________________ ? - CORRECT ANSWER specific locations
Effects of Globalization on Corporations:
Companies that desire to remain competitive will have to develop a cadre of experienced ________________ ? - CORRECT ANSWER international managers
Effects of Globalization on Corporations:
____________ are also affected by and in turn affect globalism? - CORRECT ANSWER Small companies (SMEs)
what SMEs stand for __________? - CORRECT ANSWER small companies
The Globalization of Human Capital :
While firms still offshore manufacturing jobs, some are re-shoring jobs to lower _______________ ? - CORRECT ANSWER shipping costs
The Globalization of Human Capital :
Firms are outsourcing _____________ jobs to India? - CORRECT ANSWER white-collar
The Globalization of Human Capital :
For global firms, winning the _______________ is a pressing issue? - CORRECT ANSWER war for talent
Globalization of Information Technology :
The speed and accuracy of ______________ are changing the nature of international manager's jobs? - CORRECT ANSWER information transmission
Globalization of Information Technology:
Cultural barriers are being ___________ gradually? - CORRECT ANSWER lowered
Globalization of Information Technology:
Technology gets dispersed around the world by ________ ? - CORRECT ANSWER MNEs
Globalization of Information Technology:
Explosive growth of information technology is both a cause and effect of ____________ ? - CORRECT ANSWER globalism
MNEs stands for ___________? - CORRECT ANSWER multinational enterprises
_____________ hard to detect and combat? - CORRECT ANSWER Cyber theft
In 2014, the U.S. Department of Justice charged Chinese military personnel of stealing ____________ ? - CORRECT ANSWER trade secrets
____________ China targeted firms which contested its policies at the World Trade Organization? - CORRECT ANSWER Digital reprisal
Protection of ________________ is the primary risk in China? - CORRECT ANSWER intellectual property
China's goal is to achieve _______________ by importing and adapting technologies? - CORRECT ANSWER technological superiority
Much of today's world trade takes place within these three regional free-trade blocs : _______________? - CORRECT ANSWER -Western Europe
-Asia
-The Americas
These ___________ are continually expanding their borders to include neighboring countries? - CORRECT ANSWER trade blocs
Much of today's world trade is grouped around three dominant currencies: __________? - CORRECT ANSWER -Euro
-yen
-The dollar
A unified market over 500 million people in 28 nations? - CORRECT ANSWER The European Union
(EU)
2014-2015 Global Competitiveness Index shows that _________ has 6 of the top 10 countries? - CORRECT ANSWER Europe
Stability of the euro and the debt crisis in question? - CORRECT ANSWER The European Union
(EU)
The European Union
(EU):
Challenges for global managers (2)
? - CORRECT ANSWER -"Fortress Europe"
-Multiple cultures in one market
ASEAN stands for? - CORRECT ANSWER Association of Southeast Asian Nations
SAARC stands for??? - CORRECT ANSWER South Asia Association of Regional Cooperation
-China
-India
-ASEAN
-SAARC
-Australia & New Zealand
-Japan
-Asian Tiger
these are all apart of __________? - CORRECT ANSWER Asia
-Hong Kong
-Singapore
-South Korea
-Taiwan
these are al apart of ________? - CORRECT ANSWER Asian Tigers
-NAFTA
-Brazil
-Mercosur
-CAFTA
these are all apart of ____________? - CORRECT ANSWER The Americas
NAFTA stands for?????? - CORRECT ANSWER North American Free Trade Agreement
CAFTA stands for???? - CORRECT ANSWER Central America Free Trade Agreement
-Low Gross National Product (GNP)
-Low Gross Domestic Product (GDP)
-Large, relatively unskilled workforce
-High international debt
these are all examples of ______? - CORRECT ANSWER Less developed countries (LDCS)
LDCs stands for ___________? - CORRECT ANSWER less developed countries
AU stands for? - CORRECT ANSWER african union
-The Russian Federation
-Middle East
-The African Union—AU
-South Africa
-Less developed countries LDCs
these are all examples of _________> - CORRECT ANSWER other regions in the world
economic, political, social, and environmental—has become a significant worldwide issue? - CORRECT ANSWER Sustainability
a driving force behind political instability around the world? - CORRECT ANSWER ethnicity
religious disputes lie at the heart of regional instabilities, for example, former Yugoslavia, Northern Island, the Middle East? - CORRECT ANSWER religion
Any governmental action or politically motivated event that could adversely affect the long-term profitability or value of a firm? - CORRECT ANSWER political risks
Argentina announced plans to nationalize Repsol YPF, the Spanish oil co., taking 51%
this is an example of a ____________? - CORRECT ANSWER political risk
In Russia, the Kremlin exploited the financial crisis to take control of energy companies
this is an example of a __________? - CORRECT ANSWER political risk
-Macropolitical & Micropolitical risks
-Expropriation and confiscation
-Nationalization
-Terrorism
these are all examples of ________? - CORRECT ANSWER typical political risks
-Discriminatory treatment
-Barriers to repatriation of funds
-Interference in managerial decision making
-Dishonesty by government officials
these are all examples of _________? - CORRECT ANSWER typical political risks
Helps companies manage exposure to risk and minimize financial loss? - CORRECT ANSWER political risk assessment
-Consultation with experts
-Development of internal staff capabilities - increasingly common
these are the two forms of _________? - CORRECT ANSWER political risk assessment
2 ways to manage political risk? - CORRECT ANSWER -avoidance and adaptation
-dependency and hedging
-Equity sharing
-Participating management
these are both examples of _______? - CORRECT ANSWER Avoidance and Adaptation
-Localization of the operation
-Development assistance
these are both examples of _______? - CORRECT ANSWER Avoidance and Adaptation
-Input control
-Technology control
-Expatriate position control
these are all examples of _______? - CORRECT ANSWER Dependency and Hedging
-Distribution control
-Political risk insurance (OPIC and FCIA)
-Local debt financing
these are both examples of _______? - CORRECT ANSWER Dependency and Hedging
Managing Terrorism Risk:
Develop a _____________ image (IBM and Exxon)? - CORRECT ANSWER benevolent
Managing Terrorism Risk:
Maintain a low profile and minimize ____________ ? - CORRECT ANSWER publicity
Managing Terrorism Risk:
Using __________ to monitor terrorist activities? - CORRECT ANSWER teams
Managing Terrorism Risk:
Hiring ____________ consultants? - CORRECT ANSWER counterterrorism
Closely related to political risk? - CORRECT ANSWER economic risk
Determined by a country's ability or intention to meet its financial obligations? - CORRECT ANSWER economic risk
Historically, most industrialized nations have posed little risk of _____________? - CORRECT ANSWER economic instability
However the level of __________ in Europe is of concern in the eurozone due to debt problems in Greece? - CORRECT ANSWER economic risk
Loss of profitability due to abrupt changes in monetary and fiscal policies
this is an example of _________? - CORRECT ANSWER categories of economic risk
Loss of profitability due to changes in foreign investment policies
this is an example of ________? - CORRECT ANSWER categories of economic risk
Risk of currency exchange rate volatility results in currency translation exposure
this is an example of _______? - CORRECT ANSWER categories of economic risk
Consists of the local laws and legal systems of those countries in which an international company operates, and of international law, which governs relationships
between sovereign countries? - CORRECT ANSWER the legal environment
CISG stands for? - CORRECT ANSWER Contracts for the international sale of goods
Types of legal systems (3)? - CORRECT ANSWER -common law
-civil law
-islamic law
(Colton can ice skate)
details must be written in the contract to be enforced? - CORRECT ANSWER Common law
assumes promises will be enforced without specifying the details? - CORRECT ANSWER Civil law
In ________ the contract may be in the relationship, not on the paper? - CORRECT ANSWER asia
Protectionist policies, such as tariffs or quotas and other import and trade restrictions are examples of other ______? - CORRECT ANSWER regulatory issues
Other regulatory issues include the ___________ of the tax system? - CORRECT ANSWER attractiveness
Other regulatory issues include the level of government ____________ in the economic and regulatory environment? - CORRECT ANSWER involvement
The appropriability of technology
this is apart of the ___________? - CORRECT ANSWER the technological environment
The International Convention for the Protection of Industrial Property (the Paris Union)
this is apart of the _________? - CORRECT ANSWER the technological environment
Inappropriate use of technology by JVs, franchisees, licensees, and employees
this is apart of the _________? - CORRECT ANSWER the technological environment
Appropriateness of technology for the local environment
this is apart of the _________? - CORRECT ANSWER the technological environment
the integration of systems, processes, organizations, value chains, and entire markets using Internet-based and related technologies and concepts ? - CORRECT ANSWER E-Business
marketing and sales process via the internet? - CORRECT ANSWER E-Commerce
B2B stands for??? - CORRECT ANSWER business to business
B2C stands for??? - CORRECT ANSWER business to customer
(Example: Alibaba in China, large proportion is SMEs)? - CORRECT ANSWER Business to Business (B2B)
(Example: Amazon.com) - CORRECT ANSWER Business to Customer (B2C)
-E Business
-E-commerce
-B2B
-B2C
these are all examples of _______? - CORRECT ANSWER global E-Business
MNC stands for ??? - CORRECT ANSWER Multinational Corporation
-profit is MNC's only goal
-MNC's should anticipate and solve social needs
these are both apart of _________? - CORRECT ANSWER the CSR dilemma
CSR stands for??? - CORRECT ANSWER corporate social responsibility
-Improved access to capitol
-Secured license to operate
these are both benefits of __________? - CORRECT ANSWER Corporate social responsibility (CSR)
Revenue increase and cost and risk reduction
this is a benefit of ___________? - CORRECT ANSWER Corporate social responsibility (CSR)
Improved brand value and reputation with customer attraction and retention
this is a benefit of ____________? - CORRECT ANSWER Corporate social responsibility (CSR)
Improved employee recruitment, motivation, and retention
this is a benefit of ____________? - CORRECT ANSWER Corporate social responsibility (CSR)
An integration of the business environments in which firms currently operate? - CORRECT ANSWER global corporate culture
The United States and Europe adopt strikingly __________ positions that can be traced largely to history and culture? - CORRECT ANSWER different
CSR in U.S. is _____________? - CORRECT ANSWER "doing business right"
CSR in Europe is __________________? - CORRECT ANSWER "Serving"
Dealing with Confusion About
Cross-Cultural Dilemmas:
Engaging stakeholders (and sometimes NGOs) in a __________? - CORRECT ANSWER dialog
Dealing with Confusion About
Cross-Cultural Dilemmas:
Establishing principles and procedures for addressing difficult issues such as ___________ for suppliers, environmental reporting, and human rights? - CORRECT ANSWER labor standards
Dealing with Confusion About
Cross-Cultural Dilemmas:
Adjusting reward systems to reflect the company's commitment to __________? - CORRECT ANSWER Corporate Social Responsibility (CSR)
Addressing the need for a moral standard that is accepted by all cultures ? - CORRECT ANSWER moral universalism
Applying the morality used in home country—regardless of the host country's system of ethics? - CORRECT ANSWER Ethnocentric Approach
Adopting the local moral code of whatever country in which a firm is operating? - CORRECT ANSWER Ethical Relativism
Corporations regard ______________ as legal or image concerns? - CORRECT ANSWER societal issues
CSV stands for??? - CORRECT ANSWER (Corporate Shared Value)
Leverages the unique resources and expertise of the company to create economic value by creating social value ? - CORRECT ANSWER Corporate Shared Value (CSV)
-The Sweatshop Code of Conduct
-The Electronic Industry Code of Conduct (EICC)
-Social Accountability 8000 (SA 8000)
-Guidelines for MNCs
these are all examples of _______? - CORRECT ANSWER international codes of conduct
The business conduct or morals of MNCs in their relationship with individuals and entities? - CORRECT ANSWER International Business Ethics
Ethics vary based on the cultural value system in each country or society? - CORRECT ANSWER International Business Ethics
Varied expectations about the use of technological devices/programs as they intersect with people's private lives. Example of this is google mapping services, or EU Directive on data protection? - CORRECT ANSWER ethical use of technology
-Paying mail carriers in Mexico to prevent them from "losing" mail
-Paying $100 to get a computer picked up from a rainy dock
-Gift-giving to bond social ties
these are examples of _______? - CORRECT ANSWER questionable payments
FCPA stands for ______? - CORRECT ANSWER foreign corrupt practices act
Organization for Economic Cooperation and Development convention on _________? - CORRECT ANSWER bribery
-Is it legal?
-Does it work in the long run?
-Can it be talked about?
these are the 3 tests of _____________? - CORRECT ANSWER corporate actions
Consult the laws of both the home and the host countries
this is ___________? - CORRECT ANSWER step 1 to an ethical decision
Consult the International Codes of Conduct for MNEs
-Consult the company's code of ethics and established norms
this is ____________? - CORRECT ANSWER step 2 to an ethical decision
-Weigh shareholders rights
-Follow your own conscience and moral code
this is ________? - CORRECT ANSWER step 3 to an ethical decision
The ___________ of companies depends on a cooperative and constructive attitude toward global interdependence? - CORRECT ANSWER profitability
__________ locally raise their needed capital, contributing to a rise in interest rates in host countries? - CORRECT ANSWER Multinational corporations (MNCs)
The majority of the stock of subsidiaries is owned by the ______________? - CORRECT ANSWER parent company
__________ people have little control over the operations within their borders? - CORRECT ANSWER Host-country
___________ reserve the key managerial and technical positions for expatriates, instead of developing host-country personnel? - CORRECT ANSWER Multinational corporations MNCs
__________ do not adapt technology to the conditions in host countries? - CORRECT ANSWER Multinational corporations MNCs
____________ concentrate research and development activities at home, restricting technology transfer and know-how to host countries? - CORRECT ANSWER Multinational corporations MNCs
____________ create a demand for luxury goods in host countries at the expense of consumer goods? - CORRECT ANSWER Multinational corporations MNCs
__________ start foreign operations by purchasing existing firms, not by developing new facilities in host countries? - CORRECT ANSWER Multinational corporations MNCs
_____________ dominate major industrial sectors, contributing to inflation, by stimulating demand for scarce resources and earning excessively high profits and fees? - CORRECT ANSWER Multinational corporations MNCs
___________ are not accountable to host nations but only respond to home-country governments; they are not concerned with host-country plans for development? - CORRECT ANSWER Multinational corporations MNCs
Require managers to go beyond issues of CSR to deal with specific concerns of MNC and host-country relationship? - CORRECT ANSWER managing subsidiary
____________ must learn to accommodate the needs of other organizations and countries? - CORRECT ANSWER Multinational corporations MNCs
-access to outside the capital
-foreign exchange earnings
-access to technology
these are examples of ________? - CORRECT ANSWER Benefits of Multinational Corporation
-infrastructure development
-creation of new jobs
-more human employment standards
these are examples of ____________? - CORRECT ANSWER Benefits of Multinational Corporation
-competition for capitol
-increased interest rates
-inappropriate technology
these are examples of _________? - CORRECT ANSWER costs of Multinational Corporation
-development investment exceeds benefits
-limited skills development
-few managerial jobs for locals
these are examples of _________? - CORRECT ANSWER costs of Multinational Corporation
Recommendations for MNCs Operating in and Doing Business with Developing Countries:
-Do no __________. This includes respect for the integrity of the ecosystem and consumer safety? - CORRECT ANSWER intentional harm
Recommendations for MNCs Operating in and Doing Business with Developing Countries:
Produce more good than harm for the __________? - CORRECT ANSWER host country
Recommendations for MNCs Operating in and Doing Business with Developing Countries:
Contribute by their activity to the host country's __________? - CORRECT ANSWER development
Recommendations for MNCs Operating in and Doing Business with Developing Countries:
Respect the _________ of their employees? - CORRECT ANSWER human rights
Recommendations for MNCs Operating in and Doing Business with Developing Countries:
To the extent that local culture does not violate __________, respect the local culture and work with and not against it? - CORRECT ANSWER ethical norms
Recommendations for MNCs Operating in and Doing Business with Developing Countries:
Pay their fare share of _________? - CORRECT ANSWER taxes
Recommendations for MNCs Operating in and Doing Business with Developing Countries:
Cooperate with the ______________ in developing and enforcing just background institutions? - CORRECT ANSWER local government
The Risks of Interdependence (3)? - CORRECT ANSWER -nationalism
-protectionism
-governmentalism
(nobody pokes goats)
Adopt business strategies and activities that meet the needs of the enterprise and its stakeholders, while protecting and sustaining the human and natural resources? - CORRECT ANSWER Sustainable Development for Enterprises
A set of shared values, understandings, assumptions, and goals that are learned from earlier generations, imposed by present members of a society, and passed on to succeeding generations ? - CORRECT ANSWER culture
another name for cultural sensitivity is ________? - CORRECT ANSWER cultural empathy
An awareness of and an honest caring about another individual's culture ? - CORRECT ANSWER Cultural Sensitivity
Varies a great deal from one organization, company, institution, or group to another? - CORRECT ANSWER organizational culture
Represents those expectations, norms, and goals held in common by members of that group? - CORRECT ANSWER organizational culture
Exist within and interacts with societal culture? - CORRECT ANSWER organizational culture
Examples of ____________?
IBM vs. Apple
Daimler Benz vs. Chrysler - CORRECT ANSWER organizational culture
the phenomenon of the shifting of individual management styles to become similar to one another? - CORRECT ANSWER Convergence
the subconscious reference point of ones own cultural values. Many people in the world understand and relate to others only in terms of their own culture? - CORRECT ANSWER Self-Reference Criterion
occurs, for example, when a Frenchman expects those from or in another country to automatically fall into patterns of behavior common in France? - CORRECT ANSWER Parochialism
describes the attitude of those who operate from the assumption that their ways of doing things are best—no matter where or under what conditions they are applied? - CORRECT ANSWER Ethnocentrism—
Many countries comprise diverse _______________ whose constituents conform only in varying degrees to the national character. Example: Canada - CORRECT ANSWER subcultures
A cultural profile that tends to develop some tentative expectations—some cultural context—as a backdrop to managing in a specific international setting? - CORRECT ANSWER stereotyping
influences of national culture (2)? - CORRECT ANSWER -subcultures
-stereotyping
Since the basis of a religion is shared beliefs, values, and institutions, it is closely aligned with _________ ? - CORRECT ANSWER societal culture
Religion and ______ are inextricably linked ? - CORRECT ANSWER culture
__________ underlies moral and economic norms and influences everyday business transactions and on-the-job behaviors ? - CORRECT ANSWER religion
___________ must be sensitive to the local religious context and the expectations and workplace norms ? - CORRECT ANSWER foreign managers
Are a society's ideas about what is good or bad, right or wrong? - CORRECT ANSWER values
Determine how individuals will probably respond in any given circumstances? - CORRECT ANSWER values
Help managers anticipate likely cultural effects? - CORRECT ANSWER values
-Allow for contingency management
-Can vary across subcultures
? - CORRECT ANSWER values
GLOBE Research Project Dimensions (2)? - CORRECT ANSWER -assertiveness
-performance orientation
Low in _________: Sweden, Japan, Switzerland
High in _________: Greece, Austria, Germany
? - CORRECT ANSWER assertiveness
Low ______: Russia, Argentina, Italy
High ________: U.S., Hong Kong, Singapore - CORRECT ANSWER performance orientation
Low ___________: Russia, Argentina, Italy
High __________: Netherlands, Switzerland, Singapore - CORRECT ANSWER future orientation
Low _________: Germany, Spain, France
High ___________ : Malaysia, Ireland, Philippines - CORRECT ANSWER humane orientation
The level of acceptance by a society of the unequal distribution of power in institutions? - CORRECT ANSWER power distance
The extent to which people in a society feel threatened by ambiguous situations? - CORRECT ANSWER Uncertainty Avoidance
The degree of typical "masculine" values, such as assertiveness, materialism, and lack of concern for others? - CORRECT ANSWER MASCULINITY
The tendency of people to look after themselves and their immediate families only and to neglect the needs of society? - CORRECT ANSWER Individualism
The desire for tight social frameworks, emotional dependence on belonging to "the organization," and a strong belief in group decisions? - CORRECT ANSWER Collectivism
Orientation toward authority is high or low ? - CORRECT ANSWER power distance
desire for stability is high or low ? - CORRECT ANSWER uncertainty avoidance
is either assertive/ materialistic on scale or is on the other side of the scale at relational? - CORRECT ANSWER masculinity
" the extent to which a culture programs its members to accept delayed gratification of their material, social, and emotional needs"? - CORRECT ANSWER Long-term/Short-term Orientation
differences in temporal values? - CORRECT ANSWER time
control and pace of change? - CORRECT ANSWER change
physical goods and status symbols versus aesthetics and the spiritual realism? - CORRECT ANSWER material factors
me/I versus we ? - CORRECT ANSWER individualism
Over 92 percent of ____________ homes have high-speed Internet service? - CORRECT ANSWER Korean
__________ requires all databases of personal information to be registered with the Data Inspection Board, their federal regulatory agency? - CORRECT ANSWER Sweden
About _________ percent of the world's Internet market lives outside the United States: websites must reflect local markets, customs, languages and currencies? - CORRECT ANSWER 75%
Developing Cultural Profiles:
Managers can gather considerable information on ____________ from current research, personal observation, and discussion with people? - CORRECT ANSWER cultural variables
Developing Cultural Profiles:
Managers can develop __________ of various countries? - CORRECT ANSWER cultural profiles
Developing Cultural Profiles:
Managers can use these ______ to anticipate drastic differences that may be encountered in a given country? - CORRECT ANSWER profiles
Developing Cultural Profiles:
It is difficult to pull together ______________ in other countries unless one has lived there and been intricately involved with those people? - CORRECT ANSWER descriptive cultural profiles
Each society has its own unique __________? - CORRECT ANSWER culture
Managers must develop __________? - CORRECT ANSWER cultural sensitivity
Researchers such as ________ and __________ have created studies which help describe cultural profiles; GLOBE study created a body of data on cultural dimensions? - CORRECT ANSWER Hofstede and Trompenaar
Managers can use research results and ____________ to develop cultural profiles of countries? - CORRECT ANSWER personal observations
The process of sharing meaning by transmitting messages through media such as words, behavior, or material artifacts? - CORRECT ANSWER communication
Relationships are formed, conflicts are resolved, and innovative ideas are created and shared? - CORRECT ANSWER communication
The meaning of trust and how it is ____________ vary across societies? - CORRECT ANSWER communicated
When there is trust between parties, implicit understanding arises within ___________? - CORRECT ANSWER communications
Guidelines of __________? :
-Create a clear and calculated basis for mutual benefit
-Improve predictability
-Develop mutual bonding - CORRECT ANSWER communication
Present objective information directly and specifically. example of this is the united states ? - CORRECT ANSWER high performance orientation
Two-way discourse and friendly relationship. example of this sis Sweden? - CORRECT ANSWER low assertiveness
Avoid conflict, be supportive. example of this is Ireland? - CORRECT ANSWER high human orientation
-Attitudes
-Social organization
-thought pattern - CORRECT ANSWER cultural variables in communication
United Auto workers (UAW) is an example of a _________? - CORRECT ANSWER social organization
_________ is the meaning on double lines? - CORRECT ANSWER thought patterns
decision making and responsibility? - CORRECT ANSWER roles
"come out of the grave with Pepsi" When "yes" doesn't mean "yes"
this is an example of __________? - CORRECT ANSWER language
"A picture is worth a thousand words" is an example of ____________? - CORRECT ANSWER nonverbal communication
______________ account for between 65 to 93 percent of interpreted communication? - CORRECT ANSWER Subtle messages
Minor variations in body language, speech rhythms, and punctuality often cause mistrust and misperception of the situation among cross-cultural parties
this is an example of ____________? - CORRECT ANSWER nonverbal communication
communication through body movements? - CORRECT ANSWER Kinesic behavior
the influence of proximity and space on communication—both personal space and office space or layout? - CORRECT ANSWER Proxemics
prefer to stand close and to experience a "close" sensory involvement? - CORRECT ANSWER High-contact cultures
have a "distant" style of body language? - CORRECT ANSWER Low-contact cultures
two areas to proxemics? - CORRECT ANSWER high contact and low contact cultures
how something is said rather than the content ? - CORRECT ANSWER Paralanguage
the way we communicate through material artifacts? - CORRECT ANSWER Object language or also called material culture
another name for object language? - CORRECT ANSWER material culture
__________ use the most body language when communicating ? - CORRECT ANSWER Italians
Italians make about _________ gestures when talking and doing other things such as conversing on the cell phone ? - CORRECT ANSWER 250
_________ are culture-specific, varying according to the area in Italy? - CORRECT ANSWER Gestures
_________ tend to be gregarious, loud, and interrupt one another? - CORRECT ANSWER Italians
The way people regard __________ is a variable that communicates culture? - CORRECT ANSWER time
time is experienced in a linear way. ( examples of this are Switzerland, Germany, United States)? - CORRECT ANSWER Monochronic cultures
tolerate many things happening simultaneously and may focus on several things at once. (examples of this are Latin Americans, Arabs)? - CORRECT ANSWER polychronic cultures
Feelings and thoughts are not explicitly expressed; key information is embedded in the context
(Middle East, Asia, Africa)? - CORRECT ANSWER high context cultures
Personal and business relationships are more compartmentalized, communication has to be more explicit. Feelings and thoughts are expressed in words
(Germany, Switzerland, North America)
? - CORRECT ANSWER low context cultures
In centralized organizational structures as in South America, most information originates from top managers. this is an example of a _________? - CORRECT ANSWER information system
In the US information flows from the staff to ___________? - CORRECT ANSWER managers
Japans information system is called ______? - CORRECT ANSWER ringi system
High context cultures: ___________ spreads rapidly and freely? - CORRECT ANSWER information
-Employees drinking together
-Communication based on long-term relationships
-"Public self" vs. "Private
self"
these are all examples of ________? - CORRECT ANSWER informal sources of information
_________ expect to give and receive information very quickly and clearly? - CORRECT ANSWER americans
_________ use slower message channels of deep relationships, culture, mediators? - CORRECT ANSWER french
Indirect verbal and non-verbal communication; non-confrontational. this is an example of __________? - CORRECT ANSWER Japan "Ningensei" Style
Relationship communication; ambiguous. this is an example of __________? - CORRECT ANSWER Japan "Ningensei" Style
-Group orientation
-Softer, sympathetic
these are examples of __________? - CORRECT ANSWER Japan "Ningensei" Style
Direct, confrontational communication accepted. this is an example of _______? - CORRECT ANSWER US Adversarial Style
Task communication, to-the-point. this is an example of __________? - CORRECT ANSWER US Adversarial Style
-Individualistic
-Harder, Favors reason
these are both examples of _________? - CORRECT ANSWER US Adversarial Style
Global reach does not necessarily mean _____________? - CORRECT ANSWER global business
The ________ is interpersonal, but may require greater cultural sensitivity? - CORRECT ANSWER web
Global online strategy must also be _______________? - CORRECT ANSWER multi-local
Anticipate the meaning the receiver will get, this is an ex. of ___________? - CORRECT ANSWER Develop cultural sensitivity
-Use words, pictures, and gestures
-Avoid slang, idioms, regional sayings
these are both examples of ___________? - CORRECT ANSWER Careful encoding
Build relationships, face-to-face if possible
this is an ex. of ___________? - CORRECT ANSWER selective transmission
-Get feedback from multiple parties
-Improve listening and observation skills
these are both examples of ___________? - CORRECT ANSWER careful decoding of feedback
-develop cultural sensitivity
-careful encoding
-selective transmission
-careful decoding of feedback
-follow up actions
these are examples of ? - CORRECT ANSWER Managing Cross-Cultural Communication
Developing Cultural Sensitivity:
__________: Familiarize yourself with the local geography to avoid making insulting mistakes? - CORRECT ANSWER Read a map
Developing Cultural Sensitivity:
__________: In some countries, casual dress is a sign of disrespect? - CORRECT ANSWER Dress up
Developing Cultural Sensitivity:
____________: Talking about wealth, power, or status—corporate or personal—can create resentment? - CORRECT ANSWER Talk small
Developing Cultural Sensitivity:
___________: Even casual profanity is unacceptable? - CORRECT ANSWER no slang
Developing Cultural Sensitivity:
__________: Americans talk fast, eat fast, move fast, live fast. Many cultures do not? - CORRECT ANSWER slow down
Developing Cultural Sensitivity:
_____________: Ask people you're visiting about themselves and their way of life? - CORRECT ANSWER Listen as much as you talk
Developing Cultural Sensitivity :
___________: A loud voice is often perceived as bragging? - CORRECT ANSWER Speak lower and slower
Developing Cultural Sensitivity :
____________: In many countries, religion is not a subject for public discussion? - CORRECT ANSWER Religious restraint
Developing Cultural Sensitivity :
______________: Steer clear of this If someone is attacking U.S. policies, agree to disagree? - CORRECT ANSWER Political restraint
Facilitating Intercultural Communication (2)? - CORRECT ANSWER -openness
-resilience
Open mindedness, tolerance for ambiguity, and extrovertedness? - CORRECT ANSWER openness
Having an internal locus of control, persistence, a tolerance for ambiguity, and resourcefulness? - CORRECT ANSWER resilience
Culture is the foundation of ______________? - CORRECT ANSWER communication
The process of discussion by which two or more parties aim for mutually acceptable agreement? - CORRECT ANSWER negotiation
Managers must prepare; operational details must be negotiated: staffing, raw materials, repatriating profits, etc
this is an example of __________? - CORRECT ANSWER negotiations by global managers
___________ processes are key to negotiations by global managers? - CORRECT ANSWER Decision-making
Global managers may also be faced with negotiating with ______________ companies? - CORRECT ANSWER government-owned
-Amount and type of preparation
-Tasks vs. interpersonal relationships
-General principles vs. specific issues
-Number of people present
and their influence
these are all important differences in the __________? - CORRECT ANSWER negotiation process
-preparation
-relationship building
-exchange pf task related information
-persuasion
-concessions and agreement
these are all apart of the __________? - CORRECT ANSWER Negotiation Process
Stage 1 of the negotiation process? - CORRECT ANSWER preparation
Develop profile of counterparts
this is stage _________ in the negotiation process? - CORRECT ANSWER Stage 1-Preparation
Find out likely demands, team composition, and counterpart authority
this is stage _________ in the
negotiation process? - CORRECT ANSWER Stage 1-Preparation
Choose a negotiation site
this is stage _________ in the negotiation process? - CORRECT ANSWER Stage 1-Preparation
Getting to know one's contacts
and building mutual trust
this is stage _________ in the negotiation process? - CORRECT ANSWER Stage 2-Relationship Building
Non-task sounding
this is stage _________ in the negotiation process? - CORRECT ANSWER Stage 2-Relationship Building
Use an intermediary
this is stage _________ in the negotiation process? - CORRECT ANSWER Stage 2-Relationship Building
Cultural differences remain an issue
this is stage _________ in the negotiation process? - CORRECT ANSWER Stage 3- Exchanging
Task-Related Information
Show understanding of the other viewpoint?
this is stage _________ in the negotiation process? - CORRECT ANSWER Stage 3- Exchanging
Task-Related Information
The French enjoy debate and conflict.
this is an example of stage ________ in the negotiation process? - CORRECT ANSWER Stage 3- Exchanging
Task-Related Information
Mexicans can be suspicious and indirect
this is an example of stage ________ in the negotiation process? - CORRECT ANSWER Stage 3- Exchanging
Task-Related Information
The Chinese ask many questions, but provide ambiguous information in return
this is an example of stage ________ in the negotiation process? - CORRECT ANSWER Stage 3- Exchanging
Task-Related Information
Stage 2 of the negotiation process? - CORRECT ANSWER relationship building
Stage 3 of the negotiation process? - CORRECT ANSWER Exchanging
Task-Related Information
Stage 4 of the negotiation process? - CORRECT ANSWER Persuasion
Stage 5 of the negotiation process? - CORRECT ANSWER Concessions
and Agreement
Dirty tricks are in the eye of the beholder
-False information
-Ambiguous authority
-Non-verbal messages
-Individualism vs. Collectivism
this is stage _________ in the negotiation process? - CORRECT ANSWER Stage 4-Persuasion
Russians and Chinese start with extreme positions
this is an example of stage ________ in the negotiation process? - CORRECT ANSWER Stage 5- Concessions
and Agreement
Swedes start with what
they will accept
this is an example of stage ________ in the negotiation process? - CORRECT ANSWER Stage 5- Concessions
and Agreement
Starting with extremes may be most effective
this is an example of stage ________ in the negotiation process? - CORRECT ANSWER Stage 5- Concessions
and Agreement
-Linear vs. holistic
-Importance of contracts
these are an example of stage ________ in the negotiation process? - CORRECT ANSWER Stage 5- Concessions
and Agreement
__________ Knows when to compromise, but stands firm at the beginning. Accept compromises only when there is a deadlock? - CORRECT ANSWER americans
Refuses to make concessions beforehand and keeps his/hers cards close to chest? - CORRECT ANSWER americans
americans Keeps a _________ of options open before negotiation, operate in good faith? - CORRECT ANSWER maximum
States his/her position as clearly as possible, respects the "opponents"? - CORRECT ANSWER americans
americans are fully ____________ about the negotiated issues, has a good sense of timing and is consistent? - CORRECT ANSWER briefed
-Look for and say the truth, not afraid to speak up
-Exercise self-control
these are example of successful negotiators ________? - CORRECT ANSWER Indians
Respect other party, look for solutions acceptable to all parties? - CORRECT ANSWER indians
Will change their minds, even at risk of seeming inconsistent and unpredictable? - CORRECT ANSWER indians
Humble and trusts the opponent? - CORRECT ANSWER indians
Protect honor, self-respect, dignity, and, thus, are trusted and respected? - CORRECT ANSWER arabs
Avoid direct confrontation? - CORRECT ANSWER arabs
Come up with creative, honorable solutions? - CORRECT ANSWER arabs
Are impartial and can resist pressure? - CORRECT ANSWER arabs
-Can keep secrets
-Controls temper and emotions
? - CORRECT ANSWER arabs
Quiet, thoughtful, polite, straightforward? - CORRECT ANSWER swedes
Overcautious, but flexible? - CORRECT ANSWER swedes
Slow to react to new proposals, but eager to be productive and efficient? - CORRECT ANSWER swedes
Able to hide emotions, afraid of confrontation? - CORRECT ANSWER swedes
Have a sense of drama, do not hide emotions? - CORRECT ANSWER Italians
Good at reading facial expressions and gestures? - CORRECT ANSWER Italians
Want to make a good impression and use flattery, but are distrusting? - CORRECT ANSWER Italians
Handle confrontation with subtlety and tact? - CORRECT ANSWER Italians
Successful negotiators 5? - CORRECT ANSWER -americans
-indians
-arabs
-swedes
-Italians
(anyone in a sandwich itches)
managing negotiation, avoid _______ related conflicts? - CORRECT ANSWER personal
Low-context Americans appear impatient, cold, and blunt to Mexicans this is an ex. of _________? - CORRECT ANSWER managing negotiation
Americans must approach negotiations with Mexicans with patience; refrain from attacking ideas is an ex. of _________? - CORRECT ANSWER managing negotiation
successful negotiators Consider a wider range of options and pay greater attention to areas of ________? - CORRECT ANSWER common ground
Tend to make twice as many comments regarding long-term issues? - CORRECT ANSWER successful negotiators
successful negotiators are More likely to set _______ and _______ limits regarding specific points? - CORRECT ANSWER upper and lower
Make fewer irritating comments: "We're making you a generous offer"? - CORRECT ANSWER successful negotiators
Make counter proposals less frequently and use fewer reasons to back up arguments? - CORRECT ANSWER successful negotiators
successful negotiators actively________? - CORRECT ANSWER listen
NSS stands for? - CORRECT ANSWER negotiation support system
Increase likelihood of agreement? - CORRECT ANSWER Negotiation Support System (NSS)
Decrease direct and indirect costs? - CORRECT ANSWER Negotiation Support System (NSS)
Maximize optimal outcomes? - CORRECT ANSWER Negotiation Support System (NSS)
Provide support for phases and dimensions? - CORRECT ANSWER web application
Multiple-issue, multiple-party business transactions of a buy-sell nature
this is an example of __________? - CORRECT ANSWER web application
International dispute resolution
this is an example of _________? - CORRECT ANSWER web application
Internal company negotiations and communications
this is an example of __________? - CORRECT ANSWER web application
Advantages of __________?
-Speed
-Less travel
-Laying out much objective information over time - CORRECT ANSWER e-negotiations
disadvantage of __________?
Not being able to build trust and interpersonal relationships? - CORRECT ANSWER e-negotiations
Nonverbal nuances are lost
Video, conferencing may be a good compromise
this is an disadvantage of _________________? - CORRECT ANSWER e-negotiations
To negotiate on the basis of factual information and logical analysis? - CORRECT ANSWER Instrumental-Oriented Conflict
To handle a situation indirectly and implicitly, without clear delineation of the situation by the person handling it? - CORRECT ANSWER Expressive-Oriented Conflict
Explicit and direct, linear presentation of facts? - CORRECT ANSWER Low Context Conflict Area
Individualistic, short-term oriented? - CORRECT ANSWER Low Context Conflict Area
Task-oriented, up-front, impatient? - CORRECT ANSWER Low Context Conflict Area
Implicit, circular logic? - CORRECT ANSWER High Context Conflict Area
Collective, decisions by consensus; long-term oriented? - CORRECT ANSWER High Context Conflict Area
"Face" and relationship-oriented; non-confrontational, patient? - CORRECT ANSWER High Context Conflict Area
Managers need working knowledge of decision-making processes and _____________ used by managers in different countries? - CORRECT ANSWER negotiating tactics
It is important to understand the _____________ that influence negotiations and decision making, and how they influence these activities? - CORRECT ANSWER cultural variables
Managers should prepare for, and conduct negotiations with _____________? - CORRECT ANSWER cultural sensitivity
amend - CORRECT ANSWER proposes to change the main motion
I move - CORRECT ANSWER How do you start a main motion
recess - CORRECT ANSWER provides a brief break
raise a question of privilege - CORRECT ANSWER ask an urgent question regarding rights
postpone indefinitely - CORRECT ANSWER kills the motion
refer to a committee - CORRECT ANSWER refers the motion to a group of no bigger than three and is settled at a separate meeting
main motion - CORRECT ANSWER starts with I move, introduces new business to the assembly
parliamentary inquiry - CORRECT ANSWER allows member to ask a question about the rules of the meeting
If someone talks out of turn/ before the person that made the motion - CORRECT ANSWER when would you use question of privilege
Division of the Assembly - CORRECT ANSWER To determine the accuracy of a vote, especially when taken by voice or by show of hands.
if a clear choice can not be made from an oral vote/ calls for a vote of hands - CORRECT ANSWER when is the division of assembly used
no - CORRECT ANSWER can you interrupt the speaker to call recess
yes - CORRECT ANSWER does recess need a second
no - CORRECT ANSWER is question of privilege debatable
no - CORRECT ANSWER is question of privilege amendable
no - CORRECT ANSWER does question of privilege require a second
previous question - CORRECT ANSWER what is the two word term that closes a debate
postpone definitely - CORRECT ANSWER [Show Less]