CCM Exam Questions with Verified Answers
individualism - CORRECT ANSWER self fulfillment
freedom
independence
clear communication
collectivist -
... [Show More] CORRECT ANSWER loyalty
group interests
"we"
polite communication
uncertainty avoidance - CORRECT ANSWER "the extent to which the members of a culture feel threatened by uncertain or unknown situations"
tolerate (weak) uncertainty - CORRECT ANSWER risk-taker
high creativity
relaxed
flexible
Avoid (strong) uncertainty - CORRECT ANSWER Risk-averse
clear structure
on-time
need for rules
Power Distance - CORRECT ANSWER there are inequalities in any society but there are cultural differences in the way societies decide to handle inequities
Small Power Distance - CORRECT ANSWER Trust is essential
casual relationships
freedom
innovative and creative
informal
Large Power Distance - CORRECT ANSWER use titles
formal
hierarchy
unlikely to approach authority
no freedom of speech
Masculinity (assertiveness and materialism) - CORRECT ANSWER strong
risk free
competitive
assertiveness
less-quality
strong
Femininity (modesty, concern for others and quality of life) - CORRECT ANSWER Modesty
quality of life
happier
weak
Monochronic (time is a commodity) - CORRECT ANSWER organize
punctual
less creative
Polychronic (limitless) - CORRECT ANSWER creative
openness
time is elastic
interruptions tolerated
universalism - CORRECT ANSWER rules
everyone should be treated the same
small PD
particularism - CORRECT ANSWER flexible
loyalty
better relationships
time consuming
Specific - CORRECT ANSWER high trust
impersonal
quick
efficient
Diffuse - CORRECT ANSWER collectivist
personal trust (final stage)
L-T relationships
no trust
expressive (immediate outlets for their feelings) - CORRECT ANSWER open
carefree
loud
impulsive
neutral (controlled and subdued) - CORRECT ANSWER respectful
distinct
avoids conflict
controlled
Message 1 - CORRECT ANSWER do not underestimate the impact of cultural differences!!
Message 2 - CORRECT ANSWER not all behavior is culture
Message 3 - CORRECT ANSWER diversity is an opportunity of self-development
Message 4 - CORRECT ANSWER Take the best of all worlds
C: The FOCUS performance improvement model to facilitate change is primarily used to identify problems. The model is usually used in conjunction with other change models (such as PDCA) to find solutions to the problems. FOCUS: Find: Review the organization for processes that aren't working well (problems). Organize: Create a team with people who understand the problem. Clarify: Use brainstorming to find solutions. Uncover: Determine the reason the problem has occurred. Start: Begin the change process. - CORRECT ANSWER The FOCUS (find, organize, clarify, uncover, start) performance improvement model to facilitate change is primarily used to:
a. Develop solutions. b. Evaluate outcomes. c. Identify problems. d. Implement programs.
B: A situation that requires termination of case management includes when the client has met the maximum allowable benefit for case management. The case manager should plan in advance for the termination, taking all possible steps to ensure the client's case management plan is adequate and can continue without direct supervision. Other reasons for termination include client wishes, achievement of goals, and a change in health care setting or type/ level of care that precludes continued case management. - CORRECT ANSWER A situation that requires termination of case management includes:
a. Client is uncooperative with case management plan. b. Client has met maximum allowable benefit for case management. c. Client's cost of care exceeds that projected. d. Client has failed to meet goals and expected outcomes. 3. The primary function of the case manager is: a. Coordination of care. b. Quality management. c. Cost management d. Outcomes management. 4. In order to qualify for Medicare based on a 63-year-old spouse's work record, the applicant must be at least: a. 62 years old. b. 63 years old. c. 64 years old. d. 65 years old. 5. The SAFE questions to ask a client suspected of being a victim of abuse include questions about Stress/ Safety, Afraid/ Abused, Friends/ Family, and: a. Escalation. b. Emergency plan. c. Employment. d. Education. 6. In motivational interviewing, change talk refers to: a. Instructions provided by the interviewer. b. A statement of goals by the client. c. Statements indicating commitment to change. d. A summarizing statement of client's progress.
A: While these are four essential functions, the primary function of the case manager is coordination of care. The case manager collaborates with others in the health care team to provide day-to-day care and provide discharge planning as well as education for client and family. The case manager facilitates safe passage through the health care system and plans for appropriate follow-up clinical and community services. Consistent and effective coordination of care helps to promote cost-effective care as well by identifying problems and facilitating early intervention. - CORRECT ANSWER
ADA - CORRECT ANSWER Americans with Disabilities Act of 1990 which applies to companies with 15 employees or more.
ADEA - CORRECT ANSWER The Age Discrimination in Employment Act of 1967 which applies to companies with 20 employees or more.
ERISA - CORRECT ANSWER The Employee Retirement Income Security Act of 1974 (ERISA) is a federal law that sets minimum standards for most voluntarily established pension and health plans in private industry to provide protection for individuals in these plans. Applies to companies with 100 employees or more.
FMLA - CORRECT ANSWER The Family and Medical Leave Act (FMLA) provides certain employees with up to 12 weeks of unpaid, job-protected leave per year. It also requires that their group health benefits be maintained during the leave. Applies to companies with 50 employees or more
COBRA - CORRECT ANSWER The Consolidated Omnibus Budget Reconciliation Act (COBRA) gives workers and their families who lose their health benefits the right to choose to continue group health benefits provided by their group health plan for 18 months applies to companies with 20 employees are more.
affluent - CORRECT ANSWER alowing in abundince
influential - CORRECT ANSWER ixerting or procesing power
flucate - CORRECT ANSWER to shiftback and forth uncerntently
fluent - CORRECT ANSWER capable of mooving with ease and grase
gradulie - CORRECT ANSWER procieading by step or depriese
graduation - CORRECT ANSWER aword of a acadmic degrie or deplomisea
degrade - CORRECT ANSWER to lower degrade rank or status
ingerdentto - CORRECT ANSWER one of the substinces that make up a mixture
regress moovement back to a preveus condition - CORRECT ANSWER moovement back to a preveus condition
tranegression - CORRECT ANSWER infermation or viloation of law
agresive - CORRECT ANSWER tending or exhaviting
progresive - CORRECT ANSWER chariter rising by advancement
veracity - CORRECT ANSWERS truthfulness
Nonmaleficence - CORRECT ANSWERS Do no harm
autonomy - CORRECT ANSWERS independence
Beneficence - CORRECT ANSWERS Doing good or causing good to be done; kindly action
Justice - CORRECT ANSWERS Fairness
Client activation - CORRECT ANSWERS Describes the knowledge, skills, ability, willingness, and confidence a person has to allow him or her to become actively engaged in their own health needs [Show Less]