CCM Exam 135 Questions with Verified Answers
Accountable Care Organization (ACO) - CORRECT ANSWER A set of healthcare providers including primary care
... [Show More] physicians, specialists, and hospitals that work together collaboratively and accept collective accountability for the cost and quality of care delivered to a population of patients.
Actionable tort - CORRECT ANSWER A legal duty, imposed by statute or otherwise, owing by defendant to the one injured
Actual value is also referred to as - CORRECT ANSWER Real value is also referred to as
Actual value - CORRECT ANSWER Measures the worth one derives from using or consuming a good, product, service or an item, and represents the utility of the good, product, service, or item.
Actuarial study - CORRECT ANSWER Statistical analysis of a population based on its utilization of healthcare services and demographic trends of teh population. Results used to estimate healthcare plan premiums or costs.
Adhesive contract - CORRECT ANSWER An agreement between two parties where one party with stronger bargaining power sets the terms and conditions and the other party, which is the weaker of the two with little to no ability to negotiate, must adhere to the contract and is placed in a "take it or leave it" position.
Adjusted Clinical Group (ACG) System - CORRECT ANSWER The system clusters clients into homogenous groups based on a unique approcach to measuring morbidity to ultimately improve accuracy and fairness in evaluating healthcare provider performance, identifying clients at high risk, forecasting healthcare utilization, and setting equitable payment structure and rates for the providers of care.
Administrative Services Only (ASO) - CORRECT ANSWER An insurance company or third-party administrator that delivers administrative services to an employer group. This usually requires the employer to be at risk for the cost of healthcare services provided.
Admission certification - CORRECT ANSWER A form of utilization review in which an assessment is made of the medical necessity of a client's admission to a hospital or other inpatient facility. It ensures taht clients requiring a hospital-based level of care and length of stay appropriate for the admission diagnosis are usually assigned and certified and payment for teh services are approved.
Admission review - CORRECT ANSWER A review that occurs within 24 hours of a client's admission to a healthcare facility or according to the time frame required in the contractual agreement between healthcare provider and the health insurance plan.
Adverse events - CORRECT ANSWER Any untoward occurrences, which under most conditions are not natural consequences of the client's disease process or treatment outcomes.
Aggregated Diagnosis Groups (ADGs) - CORRECT ANSWER A grouping of diagnosis codes that are similar in terms of severity and likelihood of persistence in a client's health condition over time.
AHRQ - CORRECT ANSWER Agency for Healthcare Research and Quality
Ambulatory Payment Classification (APC) System - CORRECT ANSWER An encounter-based classification system for outpatient reimbursement, including hospital-based clinics, emergency departments, observation, and ambulatory surgery. Payment rates are based on categories of services that are similar in cost and resource utilization.
Bad faith - CORRECT ANSWER Generally involving actual or constructive fraud, or a design to mislead or deceive another.
Beneficence - CORRECT ANSWER Compassion; taking positive action to help others; desire to do good;' core principle of client advocacy
Beyond-the-walls case management - CORRECT ANSWER MOdels where healthcare resources, services, and case managers are based externally to an acute care/hospital setting, that is in the community.
Capitation - CORRECT ANSWER A fixed amount of money per-member-per-month (PMPM) paid to a care provider for covered services rather than based on specific services provided. The typical reimbursement method used by HMOs.
Care Coordination - CORRECT ANSWER The deliberate organization of patient care activities between two or more participants involved in patient's care to facilitate the appropriate delivery of health care services.
Care Coordination Hub - CORRECT ANSWER The context of delivering integrated healthcare services to clients/support systems with sepcial emphasis on collaboration, coordination and communication among multiple healthcare providers, care settings, and agencies in an attempt to ensure client's safety and the provision of quality, cost-effective case management services
Carve out - CORRECT ANSWER Services excluded from a provider contract that may be covered through arrangements with other providers
Case management - CORRECT ANSWER A collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the client's health and human services needs.
Case management is characterized by.... - CORRECT ANSWER advocacy, communication, and resource managment, and promotes quality and cost-effective interventions and outcomes
Case management plan - CORRECT ANSWER A timeline of patient care activities and expected outcomes of care that address teh plan of care of each discipline involved in the care of a particular patient.
Case Mix Group (CMG) - CORRECT ANSWER Each one has a relative weight taht determines teh base payment rate for inpatient rehabilitation facilities under the Medicare system.
Case Mix Index (CMI) - CORRECT ANSWER The sum of DRG-relative weights of all patients/cases seen during a 1-year period in an organization, divided by the number of cases hospitalized and treated during the same year.
Catastrophic case - CORRECT ANSWER Any medical condition or illness that has heightened medical, social, and financial consequences that responds positively to the control offered through a systematic effort of case management
Catastrophic Illness - CORRECT ANSWER Any medical condition or illness that has heightened medical, social, and financial consequences and responds positively to the control offered through a systematic effort of case management services
Catastrophic injury - CORRECT ANSWER A serious injury that results in severe and long-term effects on the individual who sustains it, including permanent severe functional disability. Examples are traumatic brain, spine, or spinal cord injury; multiple trauma; and loss of major body parts
Certified Nurse Life Care Planner (CNLCP) - CORRECT ANSWER A registered professional nurse who holds a board certification. This health professional develops a client-specific lifetime plan of care, while applying the nursing process. The plan employes a comprehensive and evidence-based approach in the estimation of current and future healthcare needs of the client.
Certified Vocational Evaluator (CVE) - CORRECT ANSWER A professional specialized in vocational assessment and rehabilitation who has met the minimum requirements for nationally recognized voluntary certification.
Certified Vocational Rehabilitation Provider - CORRECT ANSWER A practitioner who is registered in the worker's compensation agency of commission in the state/jurisdiction of employment
Chronic care model - CORRECT ANSWER A systems model that proposes several basic and specific elements for improving care in health systems at the community, organization, practice, and individual client levels. The elements of the model include the community, health system, self-management support, delivery system design, decision support, and use of clinical information systems.
Coinsurance - CORRECT ANSWER A type of cost sharing in which the insured person pays or shares part of the medical bill, usually according to a fixed percentage
Community Assessment Risk Screen (CARS) - CORRECT ANSWER An assessment tool used to determine the risk for rehospitalization or emergency department admittance of elderly clients. The tool focuses on the client's current health status and lifestyle behaviors.
Concurrent review - CORRECT ANSWER A method of reviewing client care and services during a hospital stay to validate the necessity of care and to explore alternatives to inpatient care. It is also a form of utilization review that tracks the consumption of resources and the progress of clients while being treated.
Continuous Quality Improvement (CQI) - CORRECT ANSWER A key component of total quality management that uses rigorous, systematic, organization-wide processes to achieve ongoing improvement in the quality of healthcare services and operations. It focuses on both outcomes and processes of care.
Coordination of Benefits (COB) - CORRECT ANSWER An agreement that uses language developed by the National Association of Insurance Commissioners and prevents double payment for services when a subscriber has coverage from two or more sources
Cost-Benefit Analysis - CORRECT ANSWER A technique or systematic process used to calculate and compare the benefits and costs of an action, intervention, service, or treatment. This analysis reveals whether the benefits outweigh the costs
Days per thousand - CORRECT ANSWER A standard unit of measurement of utilization. Refers to an annualized use of the hospital or other institutional care. It is the number of hospital days that are used in a year for each thousand covered lives.
Death benefit - CORRECT ANSWER The benefit payable to eligible dependents of the worker whose occupation disease or on-the-job injury has resulted in the worker's death.
Diagnosis-Related Group (DRG) - CORRECT ANSWER A patient classification scheme that provides a means of relating the type of patient a hospital treats to the costs incurred by the hospital. They demonstrate groups of patients using similar resource consumption and length of stay. This is the form of reimbursement that CMS uses to pay hospitals for Medicare and Medicaid recipients
Disability benefit - CORRECT ANSWER Funds from public or private sources provided for an individual who has a disability. For most Americans they are covered and paid by the Social Security Administration through either of two main programs: SSDI or SSI
Social Security Disability Insurance (SSDI) - CORRECT ANSWER Disability benefits for those who have worked in recent years; Federal benefit program sponsored by the Social Security Administration. Benefit depends upon money contributed to the SS program either by the individual involved and/or the parent involved.
Social Security Income (SSI) - CORRECT ANSWER Disability benefits for low-income individuals who are disabled or who have become disabled and are unable to return to work
Disability cash benefit - CORRECT ANSWER Cash paid by a disability benefits insurance agency to a worker out on disability who has otherwise lost wages due to an inability to work
Exclusive Provider Organization (EPO) - CORRECT ANSWER A managed care plan that provides benefits only if care is rendered by providers within a specific network
Fee-For-Service (FFS) - CORRECT ANSWER A listing of fee allowances for specific procedures or services that a health plan will reimburse
Functional Capacity Evaluation (FCE) - CORRECT ANSWER A systematic process of assessing an individual's physical capacities and functional abilities. It matches human performance levels to the demands of a specific job or work activity or occupation. It establishes the physical level of work an individual can perform. It is useful in determining job placement, job accommodation, or return to work after injury or illness
Functional Independence Measurement (FIM) - CORRECT ANSWER It is an 18-item instrument with an ordinal scale ranging from 1 (total assistance) to 7 (complete independence) that is used worldwide in the in-patient medical rehabilitation setting to measure a client's ability to function with independence. A score is collected within 72 hours after a client's admission to a rehabilitation unit, within 72 hours before discharge, and between 80 to 180 days after discharge.
Group Model HMO - CORRECT ANSWER Contracts with a group of physicians for a set fee per client to provide many different health cervices in a central location. The group of physicians determines the compensation of each individual physician, often sharing profits.
Health Maintenance Organization (HMO) - CORRECT ANSWER An organization that provides or arranges for coverage of designated health services needed by plan members for a fixed prepaid premium.
Four basic models of HMOs: - CORRECT ANSWER 1) Group model
2) Individual Practice Association (IPA)
3) Network Model
4) Staff Model
Health Risk Assessment (HRA) - CORRECT ANSWER An assessment of a client conducted to identify the presence of risk and determine how much risk may influence health-seeking behavior
Healthcare Home - CORRECT ANSWER The usual setting or level of care the client/support system selects to use on a routine basis to receive healthcare services such as a large or small medical group, a single practitioner, a community health center, or a hospital outpatient clinic.
Healthcare proxy - CORRECT ANSWER A legal document that directs the healthcare provider/agency in whom to contact for approval/consent of treatment decisions or options whenever the client is no longer deemed competent to decide for self
Indemnity - CORRECT ANSWER Security against possible loss or damages. Reimbursement for loss that is paid in a predetermined amount in the event of covered loss.
Individual Practice Association (IPA) - CORRECT ANSWER A HMO model of insurance that contracts with a private practice physician or healthcare association to provide healthcare services in return for a negotiated fee.
Integrated Delivery System (IDS) - CORRECT ANSWER A single organization or group of affiliated organizations that provides a wide spectrum of ambulatory and tertiary care services. Care may also be provided across various settings of the healthcare continuum.
Interqual Criteria - CORRECT ANSWER Nationally recognized standards that describe when and how an individual client with a specific health condition is expected to progress through the continuum of healthcare and human services
Lien - CORRECT ANSWER A charge or security or encumbrance upon property
Life care plan - CORRECT ANSWER A dynamic document based on published standards of practice, comprehensive assessment, research, and data analysis which provides an organized, concise plan for current and future needs, with associated costs, for individuals who have experienced catastrophic injury or have chronic health care needs
Long-term disability insurance - CORRECT ANSWER Insurance issued to an employee, group, or individual to provide a reasonable replacement of a portion of an employee's earned income lost through a serious prolonged illness during the normal work career.
Lost wages benefit - CORRECT ANSWER Often in cases of lost wages due to a job-related disability and extended absence form work, the disable worker is entitled to these. The amount paid as a benefit to the worker while out on disability is determined based on state workers' compensation and disability laws and the worker's weekly income at the time the work-related injury or illness occurred.
Managed care - CORRECT ANSWER A system of healthcare delivery that aims to provide a generalized structure and focus when managing the use, access, cost, quality, and effectiveness of healthcare services.
Management services organization - CORRECT ANSWER A management entity owned by a hospital, physician or organization, or third party. It contracts with payers and hospitals/physicians to provide certain healthcare management services such as negotiating fee schedules and handling administrative functions, including utilization management, billing, and collections.
Mandatory outcomes reports - CORRECT ANSWER Reports that consist of outcomes measures required by accreditation agencies such as The Joint Commission (TJC) or the National Committee for Quality Assurance (NCQA) and regulatory bodies such as the Centers for Medicare & Medicaid Services (CMS) or the Department of Health & Human Services (DHHS). They often are publicly reported.
Medicaid - CORRECT ANSWER A joint federal/state program which provides basic health insurance for persons with disabilities, or who are poor, or receive certain government income support benefits and who meet income and resource limitations. Benefits vary by State.
Medical Home - CORRECT ANSWER A healthcare setting that facilitates partnerships between individual patients and their personal physicians, and , when appropriate, the patient's family. Care is facilitated by registries, information technology, health information exchange and other means to assure that patients get the indicated care when and where they need and want it in a culturally and linguistically appropriate manner.
Medical Outcomes Study Short Form 36 (SF-36) - CORRECT ANSWER A research instrument used to measure an individual's perception of his/her own health status and quality of life.
Medicare - CORRECT ANSWER A nationwide federally administered health insurance program that covers the hospitalization, medical care, and some related services for eligible persons.
Medicare Part A - CORRECT ANSWER Covers inpatient hospital costs for Medicare patients. It pays for pharmaceuticals provided in hospitals but not for those provided in outpatient settings. Includes coverage for services received at hospitals, hospice care, or nursing facilities, as well as some home healthcare services
Medicare Part B - CORRECT ANSWER Provides coverage at an additional monthly premium for physician services and some outpatient services for Medicare clients
Medicare Part C - CORRECT ANSWER
Medicare Part D - CORRECT ANSWER Provides Medicare recipients with coverage for brand-name and generic prescription drugs at participating pharmacies, which helps to reduce the cost of ordinarily high-cost drugs or medications that would otherwise prove burdensome for the recipient.
Metabolic Equivalent Task (MET) - CORRECT ANSWER A physiologic measure that expresses the energy cost of physical activities and is defined as the ratio of metabolic rate (or rate of energy consumption) during a specific physical activity to a reference metabolic rate (rate of energy consumption during rest)
Milliman Care Guidelines - CORRECT ANSWER Nationally recognized guidelines that offer integrated, diagnosis-specific references, footnotes, and abstracts. Clinicians and payors use them as tools to help drive higher-quality of care especially in the use of medical resources. The guidelines focus on reducing variances from best-practice care delivery, provide tools that support discharge planning and care transitions, assist clinicians in the appropriate documentation of clients' levels of care, and support the delivery of client-centered care
Multidisciplinary Action Plan (MAP) - CORRECT ANSWER Also known as a case management plan. A timeline of patient care activities and expected outcomes of care of each discipline involved in the care of a particular patient. It is usually developed prospectively by an interdisciplinary healthcare team in relation to a patient's diagnosis, health problem, or surgical procedure.
Network Model HMO - CORRECT ANSWER The fastest growing form of managed care, this plan contracts with a variety of groups of physicians and other providers in a network of care with organized referral patterns.
Patient Centered Medical Home (PCMH) - CORRECT ANSWER An approach to providing comprehensive, holistic and integrated primary care for clients. It is a care setting that facilitates partnerships among individual clients, clients' support systems, and their primary care providers.
Per diem - CORRECT ANSWER A daily reimbursement rate for all inpatient hospital services provided in one day to one client regardless of the actual costs to the healthcare provider
Planned risk stratification - CORRECT ANSWER A process in which case managers assign clients to risk groups - before clients have the need to access a healthcare program or practice setting - to then accurately assess their needs and appropriately plan for their necessary care and services
Point of service plan (POS plan) - CORRECT ANSWER A type of managed care health insurance plan which combines characteristics of both the HMO and the PPO plans. Members do not make a choice about which approach or plan to use until the point at which the service is needed and is being or about to be used. This plan also requires members to choose a PCP who in turn is responsible to make necessary referrals to SCPs or other healthcare services needed even if outside the plan's network of providers.
Predictive Modeling - CORRECT ANSWER A process used in data mining, usually automated and employs specialized software application to create a statistical model of future behavior that forecasts probabilities and trends. Made up of a number of variables or factors called predictors that are likely to influence future behavior or results. Factors may include gender, age, frequency of access to healthcare services, number of chronic illnesses, and lifestyle behavior
Preferred Provider Organization (PPO) - CORRECT ANSWER A program in which contracts are established with providers of medical care, referred to as preferred providers. Usually the benefit contract provides significantly better benefits for services received from preferred providers, thus encouraging members to use these providers. Covered persons are generally allowed benefits for nonparticipating provider services, usually on an indemnity basis with significant copayments
Project Management Institute - CORRECT ANSWER Offers a range of services such as the development of standards, research, education, publication, networking-opportunities, conferences and training seminars, and multiple related credentials
Prospective Payment System (PPS) - CORRECT ANSWER A healthcare payment system used by the federal government since 1983 for reimbursing healthcare providers/agencies for medical care provided to Medicare and Medicaid participants. The payment is fixed and based on the operating costs of the client's diagnosis.
Quality assurance - CORRECT ANSWER The use of activities and programs to ensure the quality of patient care. These activities and programs are designed to monitor, prevent, and correct quality deficiencies and noncompliance with the standards of care and practice
Resource Utilization Group (RUG) - CORRECT ANSWER Classifies SNF patients into 7 major hierarchies and 44 groups. Based on the MDS, the patient is classified into the most appropriate group, and with the highest reimbursement
Return on Investment (ROI) - CORRECT ANSWER A performance measure used to evaluate the benefit of a product, service, or interventions, such as case management relevant to its related expenses. The result is expressed as a percentage or ratio.
Risk Sharing - CORRECT ANSWER The process whereby an HMO and contracted provider each accept partial responsibility for the financial risk and rewards involved in cost-effectively caring for the members enrolled in the plan and assigned to a specific provider
Root Cause Analysis - CORRECT ANSWER A process used by healthcare providers and administrators to identify the basic or causal factors that contribute to variation in performance and outcomes or underlie the occurrence of a sentinel event
Self-care management - CORRECT ANSWER Is an individual's ability to make day-to-day decisions about the management of own illness.
Sentinel Event - CORRECT ANSWER An unexpected occurrence, not related to the natural course of illness, that results in death, serious physical or psychological injury, or permanent loss of function
Short-term disability income insurance - CORRECT ANSWER The provision to pay benefits to a covered disabled person/employee as long as he/she remains disabled up to a specific period not exceeding two years
Staff Model HMO - CORRECT ANSWER The most rigid HMO model. Physicians are on the staff of the HMO with some sort of salaried arrangement and provide care exclusively for the health plan enrollees
Supplemental Security Income (SSI) - CORRECT ANSWER Federal financial benefit program sponsored by the Social Security Administration
Target Utilization Rates - CORRECT ANSWER Specific goals regarding the use of medical services, usually included in risk-sharing arrangements between managed care organizations and healthcare providers
Third Party Administrator (TPA) - CORRECT ANSWER An organization that is outside of the insuring organization that handles only administrative functions such as utilization review and processing claims. They are used by organization that actually fund the health benefits but do not find it cost-effective to administer the plans themselves
Utilization Management (UM) - CORRECT ANSWER Management of health services to ensure that when offered they are medically necessary, provided in the most appropriate care setting, and at or above quality standards
Utilization Review (UR) - CORRECT ANSWER A mechanism used by some insurers and employers to evaluate healthcare services on the basis of appropriateness, necessity, and quality
Work Hardening - CORRECT ANSWER A program that focuses on work endurance and uses real or simulated job tasks and duties and progressively graded conditioning exercises based on the worker's measured tolerance to ultimately return the worker to gainful employment
The 8 Essential Activities with Direct Client Contact: - CORRECT ANSWER 1) Assessment
2) Planning
3) Implementation
4) Coordination
5) Monitoring
6) Evaluation
7) Outcomes
8) General
The 5 Core Components of Case Management: - CORRECT ANSWER 1) Care Delivery and Reimbursement Methods
2) Psychosocial Concepts and Support Systems
3) Quality and Outcomes Evaluation and Measurements
4) Rehabilitation Concepts and Strategies
5) Ethical, Legal, and Practice Standards
Assessment - CORRECT ANSWER One of the eight essential activities with direct client contact. The process of collecting in-depth information about a client's situation and functioning to identify individual needs in order to develop a comprehensive case management plan that will address those needs
Planning - CORRECT ANSWER One of the eight essential activities with direct client contact. The process of determining and documenting specific objectives, goals, and actions designed to meet the client's needs as identified through the assessment process. The plan should be oriented and time-specific.
Implementation - CORRECT ANSWER One of the eight essential activities with direct client contact. The process of executing and documenting specific case management activities and/or interventions that will lead to accomplishing the goals set forth in the case management plan
Coordination - CORRECT ANSWER One of the eight essential activities with direct client contact. The process of organizing, securing, integrating, modifying, and documenting the resources necessary to accomplish the goals set forth in the case management plan.
Monitoring - CORRECT ANSWER One of the eight essential activities with direct client contact. The ongoing process of gathering sufficient information from all relevant sources and its documentation regarding the case management plan and its activities and/or services to enable the case manager to determine the plan's effectiveness.
Evaluation - CORRECT ANSWER One of the eight essential activities with direct client contact. The process, repeated at appropriate intervals, of determining and documenting the case management plan's effectiveness in reaching desired outcomes and goals. This might lead to a modification or change in the case management plan in its entirety or in any of its component parts
Outcomes - CORRECT ANSWER One of the eight essential activities with direct client contact. The process of measuring the interventions to determine the outcomes of case management involvement
General - CORRECT ANSWER One of the eight essential activities with direct client contact. The activities/interventions that are performed across case management practice and process
Waiver programs - CORRECT ANSWER Allow for the provision of long-term care services in the home and community. They are a combination of standard medical and nonmedical services. Examples of the services provided include: case management, home health aide, personal-attendant care services, adult day health services, respite care, and residential care.
Special Needs Trusts (SNTs) - CORRECT ANSWER Managed by one individual on behalf of someone else. Specifically they are designed to benefit the disabled or mentally ill. Trustees may be family members or third parties who are appointed by the court.
Viatical Settlements - CORRECT ANSWER Take place when an individual elects to sell his/her life-insurance policy for more than the cash surrender value, in order to immediately obtain cash.
TRICARE - CORRECT ANSWER A healthcare management program that operates under the Department of Defense (DoD) and provides coverage to millions of beneficiaries, including active-duty service members of the following: Army, Navy, Air Force, Marine Corp, Natural Guard/Reserve Members, National Oceanic and Atmospheric Administration, Public Health Service, Survivors, Former spouses, Medal of Honor recipients and their families.
Previously known as CHAMPUS.
TRICARE Prime - CORRECT ANSWER Available to active-duty uniformed service members and their families, activated National Guard and Reserve members, families that become eligible under the Transitional Assistance Management Program, survivors, Medal of Honor recipients and their families, and qualified former spouses. Recipients are assigned a primary-care manager (PCM) who is a network or military provider that provides most of the beneficiary's care. He/she is responsible for coordinating referrals, accepting copayments, and filing claims on the recipient's behalf.
Extended Care Health Option (ECHO) - CORRECT ANSWER Provides active-duty family members who have a qualifying mental or physical disability with financial assistance.
TRICARE for Life - CORRECT ANSWER Grants coverage to those military beneficiaries who are eligible for Medicare and those who purchased Medicare Part B. Functions as a secondary payer to Medicare in the US but first payer in overseas areas.
CHAMPVA - CORRECT ANSWER Was created to provide medical benefits to spouses and children of veterans w/ total, permanent service related disabilities or for surviving spouses and children of a veteran who died as a result of service related disability. It is a service benefit therefore no premiums. Members who receive TRICARE do not qualify for CHAMPVA
Stages of Change Model (Transtheoretical Model) - CORRECT ANSWER 1) Precontemplation
2) Contemplation
3) Preparation
4) Stage of Action
5) Maintenance
6) Termination
Precontemplation (change) - CORRECT ANSWER Stage in which a person is not prepared to make any change. They have not started thinking about it and may be oblivious to the need for change.
Contemplation (change) - CORRECT ANSWER A person is still not ready to make change but they are beginning to think about it, and intend to make changes in the forseeable future
Preparation (change) - CORRECT ANSWER Stage in which a person is ready to make changes in the immediate future and begin to actively get ready to make changes. Includes goal-setting.
Stage of action (change) - CORRECT ANSWER In this stage a person makes clear and decisive changes in their life
Maintenance (change) - CORRECT ANSWER The stage is which changes must be sustained and become enduring habits
Termination (change) - CORRECT ANSWER The stage in a person has overcome both unwanted behaviors and the temptation to return to them.
Self-efficacy - CORRECT ANSWER A person's view of their own ability to accomplish something. Important in the termination stage of change.
Lewin's Change Management Model - CORRECT ANSWER 1) Unfreeze (recognizing the need for change)
2) Change
3) Refreeze (new habits and behaviors are solidified)
Kotter's 8 Step Change Model - CORRECT ANSWER 1) Create urgency
2) Form a coalition
3) Create a vision and strategy for change
4) Communicate the vision
5) Remove obstacles
6) Create short-term wins
7) Build on the change
8) Anchor the change
Collaboration (conflict resolution) - CORRECT ANSWER Consists of all parties working together to find a solution that satisfies everyone
Compromise/Negotiation (conflict resolution) - CORRECT ANSWER Involves everyone giving something up in order to also win something. Everyone wins and everyone loses. Nobody gets exactly what they want, but at least everyone gets something that they wanted.
Accommodation (conflict resolution) - CORRECT ANSWER Only one of the parties achieves what they want, while the other person gives up or gives in
Competition (conflict resolution) - CORRECT ANSWER When people take a firm stand against each other and whoever proves stronger or more powerful gets their way
Health coaching - CORRECT ANSWER Supports people in assessing personal health risks and developing positive health behaviors that lead to overall well-being [Show Less]