Teamwork
Teamwork in operations benefit the customer when coordinated decisions within an organization produce high quality products that customers
... [Show More] value.
Product design
consideration of the characteristics, features, and performance of the product.
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Product technology
application of knowledge to improve the product.
Process design
describes how a product will be made.
Process technology
application of knowledge to improve a process
C720: OPERATIONS & SUPPLY CHANGE MANAGEMENT - NOTES / STUDY GUIDE
Teamwork
Teamwork in operations benefit the customer when coordinated decisions within an organization produce high quality products that customers value.
Product and process design
are crucial and relate to both the design of goods and services.
Product design
consideration of the characteristics, features, and performance of the product.
Product technology
application of knowledge to improve the product.
Process design
describes how a product will be made.
Process technology
application of knowledge to improve a process.
Teamwork can help make improvements to products
. To remain competitive in the global marketplace, teamwork should be utilized to help solve quality and productivity problems.
Most organizations develop common goals during the budgeting and planning process, which are done annually.
Many businesses are shifting to organization by process due to
today's fast paced environment.
Organizational structures
designed by process cross-functional lines.
Cross-functionality
a unique feature important to any organization.
Eliminating functional silos
allows teams to share knowledge and understanding of decision-making across the organization. Decentralizing decision-making leads to more cross-functional teams.
Relative advantage
the difference between the lowest cost producer and the next-lowest cost producer
Ethics
a sense of what is right and wrong that guide behavior.
Sustainability
reflects the efforts organizations are expected to make to balance their interconnected obligations to economic viability, the societies in which they operate, and the natural environment - the "triple bottom line."
Organizations need to focus on how a decision affects
profitability, employees, the community, and the environment, in the long and short term.
Competitive advantage
a capability that customers value that gives an organization an edge against its competition.
VIRAL
Value to consumers, it should be Inimitable (not easily imitated), Rare, and an organization should have the Aptitude and Lifespan to earn appropriate returns on the advantage.
SWOT Analysis
assists in planning to achieve objectives.
Key processes
organizations must have: strategy development, product development, development of systems to produce services and goods, and order fulfillment to leverage impact.
Systems development key to meeting strategic goals.
Resources include: people, facilities, equipment, materials, and energy.
Process redesign facilitates working toward a common goal in organizations.
Productivity
a mathematical calculation. It is the ratio of the outputs achieved divided by the inputs consumed to achieve those outputs. Productivity Output / Input. Change in productivity = (new productivity - old productivity) / old productivity.
Labor productivity
Quantity or value of units produced divided labor hours or labor cost. Labor Productivity = Quantity or Value of Units Produced / Labor Hours or Labor Costs.
Quality
is determined by the customer and how the customer will use a product.
to judge service quality:
Reliability- ability to perform the promised service dependably and accurately.Responsiveness- willingness to help customers and provide prompt service.
Reliability
ability to perform the promised service dependably and accurately.
Responsiveness
willingness to help customers and provide prompt service. [Show Less]