This course supports the assessment for Operations Management. The course covers 6
competencies and represents 3 competency
... [Show More] units.
Introduction
Overview
This course focuses on the strategic importance of operations management to overall
performance. This course also emphasizes principles of supply-chain management from
manufacturing goods to retail services. You will examine the various planning, control, and
decision-making tools and techniques of the operations function.
Operations Management
Operations management is the business function that plans, organizes, coordinates, and controls
the resources needed to produce a company's goods and services. It includes concepts such as
quality management which entails establishing and measuring against organizational standards
Getting Started
Welcome to Operations Management! Operations Management is usually a new concept for many
students; many have worked as managers of human capital but have limited experience with
quality and supply-chain management. There are six topics of study within the course. Within each
topic you will read text, view multimedia presentations, complete practice quizzes, and other
activities. Additional videos are available in the Course Tips to help you prepare for success
Getting Started Guide
Note: We recommend you wait to take the pre-assessment after you have learned the content in
this course. If you feel you already have a solid background in the content, discuss the timing of
the pre-assessment with your course instructor. Competency will be demonstrated by successfully
completing an objective assessment.
Competencies
This course provides guidance to help you demonstrate the following 6 competencies:
Competency 3016.1.1: Quality Management Methods
The graduate applies quality management methods for continuous improvement in an
organization.
Competency 3016.1.2: Capacity Planning, Location Analysis
The graduate designs capacity, process, layout, and location strategies.
Studyclock
C215 - Operations Management
Course of Study
2/15
Competency 3016.1.3: Work System Design and Scheduling
The graduate utilizes process and method analysis, measurement techniques, and
scheduling concepts to design the work systems design.
Competency 3016.1.4: Operating Efficiency
The graduate employs just-in-time and lean systems to improve operating efficiency.
Competency 3016.1.5: Supply Chain
The graduate organizes the supply chain to create competitive advantage for an organization.
Competency 3016.1.6: Management and Planning
The graduate applies operations and inventory management requirementsand concepts to
achieve operating objectives.
Course Instructor Assistance
As you prepare to demonstrate competency in this subject, remember that course instructors stand
ready to help you reach your educational goals. As subject matter experts, instructors enjoy and
take pride in helping students become reflective learners, problem solvers, and critical thinkers.
Course instructors are excited to hear from you and eager to work with you.
Successful students report that working with a course instructor is the key to their success. Course
instructors are able to share tips on approaches, tools, and skills that can help you apply the
content you're studying. They also provide guidance in assessment preparation strategies and
troubleshoot areas of deficiency. Even if things don't work out on your first attempt, course
instructors act as a support system to guide you through the revision process. You should expect
to work with course instructors for the duration of your coursework, and you are encouraged to
contact them as soon as you begin. Course instructors are fully committed to your success!
Preparing for Success
The information in this section is provided to detail the resources available for you to use as you
complete this course.
Learning Resources
The learning resources listed in this section are required to complete the activities in this course.
For many resources, WGU has provided automatic access through the course. However, you may
need to enroll manually or independently acquire other resources. Read the full instructions
provided to ensure that you have access to all of your resources in a timely manner.
Automatically Enrolled Resources
You can access the learning resources listed in this section by clicking on the links provided
throughout the course. You may be prompted to log in to the WGU student portal to access the
resources.
C215 - Operations Management
Course of Study
3/15
Wiley
This web-based resource includes access to the following e-text along with videos, practice
quizzes, and other supplemental material.
Reid, R.D. & Sanders, N.R. (2020). Operations management (7th ed.). Hoboken, NJ: John
Wiley & Sons. ISBN: 978-1119497387.
If you encounter issues with any of the resources on the Wiley platform not opening properly, it is
recommended to refresh the page or try a different browser, such as Firefox.
Topics and Pacing
The topics and pacing guide suggest a weekly structure to pace your completion of learning
activities. It is provided as a suggestion and does not represent a mandatory schedule. Follow the
pacing guide carefully to help with the completion of the course in the suggested timeframe.
Week 1
Quality Management Methods
Review: Chapter 5 and Chapter 6
Week 2
Capacity Planning, Location Analysis Process Selection and Layout
Review: Chapter 9, Chapter 3, and Chapter 10
Week 3
Work-System Design and Scheduling
Review: Chapter 11 and Chapter 15
Week 4
Operating Efficiency
Review: Chapter 7
Week 5
Supply Chain
Review: Chapter 4 [Show Less]