_____ is effective when sending a single message to several recipients and when needing to communicate 24 hours a day, 365 days a year.
Which of the fol... [Show More] lowing is a guideline that assists in effective email usage?
Which of the following statements is true of text messaging?
_____ is particularly well suited to text messaging because the names of the numbers are also close to the sounds of certain words.
Which of the following is an example of a good practice while writing for a website?
Which of the following is a Web 2.0 technology?
_____ are dynamic, with rapidly changing content that does not require authorization to post.
Which of the following statements is true of voice mail technology?
Which of the following tips should be followed to improve voice mail communication?
A technological channel is always the ideal communication method of choice.
_____ provide a formal means of sharing information with people inside an organization.
While writing a good-news message, _____.
An appreciation message should:
Which of the following is true of persuasive claims?
_____ are assumed to be granted willingly, so a forceful, accusatory tone is inappropriate.
_____ reminds customers and clients that they made a good choice in selecting a company with which to do business, or it reminds them of the good qualities of their purchase.
Which of the following makes routine requests effective?
Neutral-news messages are not likely to generate an emotional reaction from receivers.
Because you expect persuasive claims to be granted willingly, a forceful, accusatory tone is inappropriate.
Which of the following is true of face-to-face delivery of bad news?
When delivering bad news, if a refusal appears in the first sentence of a message, _____.
Gwen, a manager at Exude Apparels Inc., received a message from a customer requesting a replacement for a purchased pair of shoes. Exude Apparels has a clearly stated no-return policy. Gwen responded to the customer denying the request in a tactful and clear manner. Despite this, the customer submitted a second request. In this scenario, which of the following is an appropriate response to the second request?
_____ can be incorporated into the beginning paragraph of a bad-news message to make it effective.
Using _____ helps subordinate the refusal in a bad-news message.
In the context of bad-news messages, a(n) _____ might eliminate the need to state the refusal directly because it states what can be done.
Which of the following should be avoided when writing the closing paragraph of a bad-news message?
In a(n) _____, the event is considered purposeful and includes accidents or harm caused by human error as well as organizational misdeeds such as fraud.
Face-to-face delivery of bad news increases the probability of misinterpretation of the news.
Placing a refusal in the first sentence of a message can be justified if the message is the second response to a repeated request.
The statement preceding a refusal in the introductory paragraph of a bad-news message should imply that an affirmative decision will follow. [Show Less]