A federal regulatory agency can be considered part of an organization's:
external task environment.
Which of the following is not an internal
... [Show More] component of a work organization?
Consumers
Which of the following groups of factors make managing organizational behavior challenging?
Globalization, diversity, ethics, and technology
People respond with a(n) _____ in the midst of environmental change.
reactive behavior
Psychology is defined as:
the science of human behavior.
_____ is the total dedication to continuous improvement and to customers so that the customers' needs are met and their expectations exceeded.
Total quality management
The beliefs and assumptions about people, work, and the organization best reflect the:
informal organization.
Kurt Lewin may have best captured alternative explanations for human behavior when he stated that behavior is a function of:
both the person and the environment.
Which of the following is an informal element of an organization?
Group norms
Distinguish between informal and formal organizations. Which of these affects organizational behavior?
The formal organization is the official, legitimate, and most visible part of the organization, and this is the part that enables people to think of organizations in logical and rational ways. The informal organization is unofficial and less visible. The formal and informal elements of an organization can sometimes conflict. It is the informal elements involving people's feelings, thoughts, and attitudes about their work that most affect their behavior and performance, but individual behavior plays out in the context of both the formal and informal elements of the system, becoming, in the process, organizational behavior.
Globalization, workforce diversity, technology, and _____ are four interrelated themes of importance for managing organizational behavior in the 21st century.
moral and ethical behavior
The use of Twitter as a marketing and communication device for companies is an example of:
networking elements of an organization's task environment.
The task of an organization is reflected in its _____.
mission or purpose
Which of the following is not an internal component of a work organization?
Consumers
The Americans with Disabilities Act defines disabled as:
anyone with a physical or mental impairment that substantially limits one or more major life activities.
When the Japanese questioned the salaries of American CEOs during a time when many companies were in difficulty and laying off workers, they were making their judgments based upon:
distributive justice [Show Less]