Which of the following self-service options allows CRU and Small Business customers
with a FAN to check their unbilled usage detail? - CORRECT
... [Show More] ANSWER-Services
Which of the following are examples of Be Responsive and Deliver? - CORRECT
ANSWER-We are attentive to customers and recognize that their time is precious.
Make every effort to resolve issues within the customer's timeline. If we can not, we
explain why and set more reasonable deadlines.
Whenever appropriate, we provide our customers with updates on resolving their
issues.
Which of the following terms refers to the valid street address that must reside within the
market of activation? - CORRECT ANSWER-Place of Primary Use Address
Susan calls in to verify when her billing cycle ends because she is concerned about
exceeding the package minutes included in her plan. You should provide her with her
bill cycle information and provide the customers with the Self- service options to verify
her usage in the future. - CORRECT ANSWER-True. This is correct. Customers
generally make inquiries regarding their bill cycle date when they are concerned about
having exceeded the package minutes included in their price plan for a given. Please
provide these customers with the Self service option information for future inquiries.
The $109.99 AT&T FamilyTalk plan includes - CORRECT ANSWER-2100 Shared
Anytime Minutes
Unlimited Nights and Weekends
Unlimited Mobile to Mobile .
The $109.99 AT&T FamilyTalk plan bills $0.35 for Additional Minutes.
Customer's with the A-list for Business feature must have access and permissions to
Premier On-line Care (POC) to create and manage call lists. - CORRECT ANSWERTrue.
This is correct. Customers must have access and permissions to Premier On-line Care
(POC) to create and manage call lists.
With Nation plans, customers can travel anywhere in the U.S. (all 50 states), Puerto
Rico, and U.S. Virgin Islands with no roaming charges for calls originating in these
areas. - CORRECT ANSWER-This is correct.
With Nation plans, customers can travel anywhere in the U.S. (all 50 states), Puerto
Rico, and U.S. Virgin Islands with no roaming charges for calls originating in these
areas.
AT&T Family Talk plans are nationwide rate plans that allow two to five users to share
the included minutes on group plans. - CORRECT [Show Less]