The nursing staff continues to communicate about the correct policy for e-mailing and text
messaging. Which of he following should the nurse consider as
... [Show More] a barrier to communication?
a. Facing each other during conversation
b. changing the subject of conversation
c. Maintaining eye contact between sender and receiver - ==b. changing the subject of
conversation
When you warn co-worker about use of personal e-mail at work, you realize nonverbal
communication will affect how your message is received. Which of the following uses of
personal space zones will strengthen your communication? a. place self behind a counter
to minimize physical contact
b. position self within arm's distance
c. distance self with minimal eye contact - ==b. position self within arm's distance
Helen discusses with Allison the advantages and risks of electronic communication sent to
the client per the institution's policy. Which of the following types of information should the
nurse avoid sending to the client? a. normal lab information
b. nonurgent information
c. confidential information. - ==c. confidential information
Allison and Helen discuss the situation of a coworker who was fired for sending client
information in an e-mail. Which of the following methods of communication would be
appropriate when sharing client information with another nurse? a. Call the nurse at
the nursing desk to discuss the client
b. locate the nurse manager and ask to speak to her in private
c. send the nurse a message in her hospital e-mail account. - ==b. locate the nurse manager
and ask to speak to her in private
Helen is checking e-mail on her phone when Chandra approaches her. Which of the
following is the most appropriate statement from Chandra? a. "You know you
shouldn't be doing that."
b.
"Please follow the computer use policy of the hospital"
c.
"Please complete your work assignment. - =="b. "Please follow the computer se
policy of the hospital.
The nurse plans to return to initiate rapport and build trust with her client. Which of the"
following statements by the nurse displays an appropriate communication technique? a.
"Tell me more about how you are feeling."
b. You really should be happy to have such a caring family"
c. Ï know you will do just fine. Just wait and see. - ==a. "Tell me more about how you are
feeling. [Show Less]