c. Implement the mission, strategies and goals established by the governing board
1) The purpose of management in a healthcare organization is to:
a.
... [Show More] Oversee appointment of competent medical staff to render care for the service area
b. Appoint an effective governing board based on the wishes of the medical staff
c. Implement the mission, strategies and goals established by the governing board
d. Implement stakeholder wishes on the future direction the organization should take
b. An active command structure
2) An effective emergency disaster preparedness plan includes triaging arriving injured, coordination with other community resources and:
a. Hours of operation
b. An active command structure
c. Payment for hospital personnel
d. Regulatory approval from CMS
a. They provide a mechanism for reconciling differing opinions and facilitating decision making
3) Committees are an important management tool primarily because:
a. They provide a mechanism for reconciling differing opinions and facilitating decision making
b. They are the only way for providing for intrastaff communications
c. They keep staff up to date on new professional developments
d. They ensure self-expression and participation by staff
a. Provider productivity
4) Which of the following is an output-related performance measure?
a. Provider productivity
b. Board satisfaction
c. Customer loyalty index
d. Paid nursing hours
d. In applying the principle of delegation, an executive makes relatively few decisions personally and frames orders in broad general terms
5) Which one of the following statements is in accordance with the principle of delegation:
a. The executive who subscribes to the principle of delegation knows what he/she wants to accomplish and exercises control over the work schedule of subordinates
b. An executive explains how he/she wants things done and points out how the subordinate's contribution fits into the overall plan
c. A successful executive gives instructions, telling subordinates exactly how and in what sequence things should be done
d. In applying the principle of delegation, an executive makes relatively few decisions personally and frames orders in broad general terms
a. Identifying, planning, implementing, evaluating
6) What is the correct order of stages for accomplishing organization change?
a. Identifying, planning, implementing, evaluating
b. Planning, identifying, evaluating, implementing
c. Evaluating, planning, implementing, identifying
d. Planning, evaluating, identifying, implementing
a. Balance maintained between service quality and operational efficiency
7) In the healthcare field, the accountability of management is best measured by the:
a. Balance maintained between service quality and operational efficiency
b. Results shown on the annual expense and income statement
c. Balance maintained between physician satisfaction and patient needs
d. Degree to which management's needs are met
d. Request the appropriate chief(s) of service to investigate and report back
8) In a dispute between two staff physicians, the primary role of the chief executive officer is to:
a. Ask a representative of the governing authority to mediate a dispute
b. Avoid any involvement in the dispute
c. Meet with both parties as soon as the problem is identified
d. Request the appropriate chief(s) of service to investigate and report back [Show Less]