GSCM326 full course latest all discussions all quizzes and all
week Course Project
GSCM326 Week 1 Discussion DQ1 & DQ 2 Latest
DQ 1
Total Quality
... [Show More] Management (graded)
What is total quality management (TQM)? Is it something you can install,
like a refrigerator? How do you know TQM when you see it?
DQ 2
A System Perspective (graded)
When we talk about a system view, what are we interested in and why?
Why is a system view so important to have if you are going to
implement TQM?
GSCM326 Week 2 Discussion DQ1 & DQ 2 Latest 2016 Jan.
DQ 1
Deming's 14 Points (graded)
Are Dr. Deming’s 14 points clear, concise, and achievable? If not, what do
you think he had in mind? In Deming’s view, who needs to do what and
why?
DQ 2
Quality Awards and Standards (graded)
The authors of our text talk about the Baldrige Award throughout their
book. In previous versions, they even designed their text around this
award. Given that our course is about TQM, an in-depth discussion of
the Deming Prize would seem to be appropriate since it is the
framework of company-wide quality control in Japan, which embodies
what we call TQM in the United States, but is hardly discussed in our
text.
So let's do some research. Put on your investigative hats and see what
you can find about the Deming Prize. You can use the Internet or any
other sources you have available.
How do you see the Deming Prize criteria fitting into TQM? How does the
Deming Prize compare to the Baldrige Award? What are the differences
and similarities between the Deming Prize and the Baldrige Award?
GSCM326 Week 3 Discussion DQ1 & DQ 2 Latest 2016 Jan.
DQ 1
TQM Leaders (graded)
How do leaders behave when they are implementing TQM? What
expectations should they set? What kind of leaders do TQM leaders
need to be?
DQ 2
Who Is the Customer? What Are His or Her Needs? (graded)
What are the dimensions of service quality? How do these dimensions
affect customer perception? How do the quality dimensions, as defined
by David Gavin, relate to the dimensions of service quality?
GSCM326 Week 4 Discussion DQ1 & DQ 2 Latest 2016 Jan.
DQ 1
TQM and Teams (graded)
Teams are something we talk about a lot when it comes to TQM. Why are
teams instrumental to TQM, or are they? What kinds of teams exist in a
TQM operation?
DQ 2
Employee Involvement (graded)
Is it always good? What key elements are necessary to keep it going? Are
there different kinds of involvement?
GSCM326 Week 5 Discussion DQ1 & DQ 2 Latest 2016 Jan.
DQ 1
Cost of Quality (graded)
Although a balanced scorecard is probably the way to go, most companies
don't seem to have a clue about the more fundamental aspects of
quality, such as the cost of quality. So let's start here. Just what do we
mean when we talk about the cost of quality? What major areas does it
include?
DQ 2
Supplier Relationships (graded)
An integral part of TCO 9 concerns supplier relationships. What kinds of
relationships exist with suppliers? What can be done to reduce the
number suppliers you use?
GSCM326 Week 6 Discussion DQ1 & DQ 2 Latest 2016 Jan.
DQ 1
Statistical Tools (graded)
Before you participate in this discussion, please review this week’s
simulation.
Two tools were used by the group in the early analysis of their process.
Why was it important for the group to use a histogram when they did?
What could have happened if the group had not used it?
DQ 2
Inspection and Process Evaluations (graded)
Is 100% inspection good? Why or why not? What alternatives are there to
100% inspection?
GSCM326 Week 7 Discussion DQ1 & DQ 2 Latest 2016 Jan.
DQ 1
Implementing TQM (graded)
Over the last 6 weeks, you have been gaining insight into the ultimate
question for this course. How do we implement TQM? Where do we
begin? What key areas do we need to address first? Once we get our
implementation started, what do we need to do in order to sustain our
momentum?
DQ 2
Integrating TQM and SCM (graded)
How can TQM and SCM be integrated together? Why is this integration
important? What things need to be considered before this is attempted?
week 1 quiz
1. Question : (TCO 2) Which of the following perspectives of quality
considers quality to be synonymous with superiority or excellence?
Student Answer: Product perspective
Transcendent perspective
Value perspective
Manufacturing perspective
Instructor Explanation: See Chapter 1, page 6.
Points Received: 5 of 5
Comments:
Question 2. Question : (TCO 2) The quality assurance function helps to
achieve quality by
Student Answer: ensuring that the firm provides adequate training to its
salespeople so that they can appropriately answer all customer queries.
ensuring that the firm complies with laws and regulations regarding such
things as product labeling, packaging, safety, and transportation.
providing special statistical studies and analyses to the manufacturing or
business support functions.
authorizing sufficient budgeting for equipment, training, and other means
of assuring quality.
Instructor Explanation: See Chapter 1, page 27.
Points Received: 5 of 5
Comments:
Question 3. Question : (TCO 1) Which of the following is true regarding
production of services?
Student Answer: Compared to manufacturing, it is easier for service
organizations to identify and measure customers' needs and
performance standards, because they involve human contact.
The production of services typically requires a lower degree of
customization than does manufacturing.
Compared to manufacturing, production of services is [Show Less]