________ survey questions allow for quantitative analysis
closed ended
Value stream maps help identify all of the following
sources of waste,
... [Show More] bottlenecks, material & information flow, improvement opportunities
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The Fishbone diagram is part of the ________ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle.
analyze
When creating a control plan, you should consider which of the following items?
process maps, key inputs process, targets and specifications, key process inputs, control limits, important noise variables, capability analysis process
Tree Diagrams have a limit on the level of detail that can be analyzed.
FALSE
Reliable data is needed to
Establish a baseline against which improvements will be measured
Measure progress
Another name for a Fishbone diagram is:
cause and effect diagram
The most effective ways to assess control plan effectiveness are:
Dashboard or scorecard metric performance
Audits of the control system
Which of the following are meetings roles?
timekeeper, coach, scribe, gatekeeper
A baseline analysis establishes a control method for a problem
FALSE
In order to do effective benchmarking, you must visit each company to look at each process in person.
FALSE
The word "value" in value stream mapping is defined as the activities required to provide a customer with a quality product or service
FALSE
Which three questions determine if a process step adds value? Check all that apply
does customer care, does step change product, can we do the step right everytime
Which one of the items below does not represent good team dynamics
low risk
An example of a control poka yoke is building a spreadsheet that will not calculate totals until all data has been entered
TRUE
Which acronym best describes what is included in an effective team meeting?
SPACER (Safety, purpose, agenda, control of conduct, expectations, roles and responsibilities)
Root cause analysis is
qualitative
All projects and initiatives need to be chartered, whether it's a short cycle quick hit or a complex, multi-layered improvement
TRUE
Creating consistent repeatable processes is the goal for which Lean tool
standard work
Customer Needs Mapping, surveys, and Quality Function Deployment (QFD) are tools used in the _____ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle
define
When calculating a Risk Priority Number, a high rating on the detectability rating scale means the current process controls are not likely to detect the potential cause or failure mode
TRUE
If you were trying to identify world-class customer service processes, you would deploy
strategic benchmarking
To establish a baseline, you can
Obtain data from the current performance level of the process
Review best demonstrated practices (BDPs) at other divisions
Benchmark other companies and industries with similar processes
After the forming and storming stages, an effective team understands all of these except
root cause
A failure mode can have multiple causes
TRUE
The horizontal axis of a Pareto chart reflects
categories
Quality Function Deployment (QFD) is a system for translating customer requirements into the appropriate internal requirements
TRUE
Management by Fact (MBF) is a one-time event that is completed as the start of a productivity improvement project
FALSE
A standing team charter focuses on broad, ongoing business issues
TRUE
Ad hoc teams typically do not have a specific time frame to complete their mission
FALSE
All of the following are steps to create a Fishbone diagram
1. name the problem
2. decide major categories
3. brainstorm
4. review diagram
5. discuss the final diagram
6. develop plans
The team leader is responsible for initiating the charter process
FALSE
Which item listed is not part of a team charter
analysis tools
When collecting data for a Measurement Systems Analysis (MSA), it is important that the data is collected independently and in _______ order
random
Measurement System Analysis (MSA) is part of the _______ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle
measure
___________data yields the most reliable information
continuous
Customer Needs Mapping is also known as
VOC (voice of the customer)
Pareto charts most often rank causes related to a problem in order from least frequent to most frequent
FALSE
Order the steps to construct a Fishbone diagram. Drag each number to its correct step description
create temp, create prob, id cause, id and place, analyze
What are the components of a Risk Priority Number
Severity, Occurrence, Detectability
When you move to lower levels (finer details) of a Tree Diagram, the question being asked is "How?" a process operates
TRUE
The problem statement in a Management by Fact (MBF) answers which of the following questions
what is the issue? what is the magnitude? what is the performance gap? what is the impact of the gap? what is the goal for improvement?
Which one of these is not part of the five stages of team development
conforming
A Failure Mode and Effects Analysis (FMEA) should be undertaken only after a process is in place and stable and all failure modes have already been experienced
FALSE
A team charter is created in the ________ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle
define
A ____________ poka-yoke, such as an alarm or flashing light, discovers a defect but does not reduce or prevent the defect from occurring
warning
No improvement work should be initiated until a baseline is established
TRUE
A value stream map will help identify input variables (X's) that could be influencing the outputs (Y's) of a process
TRUE
Which measurement process aspect are assessed by Measurement System Analysis (MSA)?
Accuracy, Precision. Variability
Benchmarking is conducted in order to achieve incremental improvements
FALSE
In a Management by Fact (MBF), anti-y's are also known as secondary metrics that can be adversely affected by the primary metric. These are tracked in the data graphs section of an MBF
TRUE
Failure Mode and Effects Analysis (FMEA) focuses on the______of potential problems
prevention
The Pareto chart is based upon the Pareto principle or 80:20 rule. The rule states that 80% of the results come from 20% of the process issues
TRUE
A data collection plan defines
What and how data will be collected
The time interval of the study
All the procedures to be followed during the study [Show Less]