Five Basic Principles of Air Force Organizational Structure - ANSWER-Emphasis on Wartime Tasks, Functional Grouping, Lean Organizational Structures,
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When did the Air Force Medical Service align the structure to mirror the line of the Air Force and what was the organizational structure name changed to? - ANSWER-1993, Objective Medical Group
What considerations did working groups use as a basis for developing a streamlined, consistent MTF organizational structure from a clinic to a medical group? - ANSWER-AEF
What are the AFMS objectives? - ANSWER-To enhance our ability to deliver better care, better health, and the best value while staying true to our core mission.
What Air Force Medical Service objective encourages health behaviors through a health-based culture to enhance resilient and human performance, while reducing illness and injury? - ANSWER-Better Health
What Air Force Medical Service objective supports optimal medical readiness for all Airmen and ensures Air Force Medics are current, trained and equipped to deliver "Trusted Care, Anywhere" in? - ANSWER-Readiness
What is the function of the Air Force Surgeon General? - ANSWER-The Air Force Surgeon General (AF/SG) advises both the secretary of the Air Force (SECAF) and CSAF on medical matters pertaining to Air Force operations and readiness. It is a small staff that includes two field-operating agencies that support the SG.
What are two examples of a forward operating agency? - ANSWER-AFMOA and AFMSA.
What are the five types of military treatment facilities? - ANSWER-The typical clinic model, Hospital or Medical Center, Medical Wing, Limited Scope Military Treatment Facility, Medical Squadron
What squadrons are allowed in an MTF? - ANSWER-Medical Operations Squadron, Dental Squadron, Aerospace Operations Squadron, Inpatient Operations Squadron, Surgical Operations Squadron, Diagnostics and Therapeutics Squadron, Medical Support Squadron, histopathology, readiness and diagnostic imaging.
What are some flights in the medical support squadron? - ANSWER-Personnel and Administration Flight, Medical Health Information Technology Flight, Tricare Operations and Patient Administration Flight, Readiness Flight and Resource Management and Operations Flight.
What are some examples of external customers? internal customers? - ANSWER-External customers include patients, couriers and insurance company. Internal customers include coworkers, supervisors and others in your squadron such as doctors or nurses.
What are the two ways you communicate with your customers when you are face to face? - ANSWER-Verbally and nonverbally.
What factors should you consider when verbally communicating with a customer? - ANSWER-Tone of voice, enunciation, word choice, keep your customers informed, and build rapport.
What is the most important customer service skill? - ANSWER-Listening.
Within how many rings should you answer the phone? - ANSWER-Three to five.
What it is the first thing you should do when you answer the phone and call someone? - ANSWER-Identify yourself.
What steps should you take when dealing with difficult situations? - ANSWER-Listen to your customer attentively, show empathy, solve the problem, Take them to your patient advocate or supervisor.
What are the two types of email? - ANSWER-Organizational and Individual.
What is a draft? - ANSWER-A draft is an initial plan towards your final product.
What is the first step in developing our correspondence? - ANSWER-The first step is to determine the purpose of the correspondence.
What are the three general purposes of all Air Force Writing? - ANSWER-To direct, inform (question) or persuade.
What is the purpose of a letter explaining what to do when filing laboratory reports? - ANSWER-To direct.
What is the purpose of a memorandum explaining why physical fitness is important? - ANSWER-To persuade.
What is the purpose if you are explaining how to report to the commander? - ANSWER-To inform (or overlapping of informative and directive).
When thinking about your receivers, what questions do you ask? - ANSWER-1. How much does my receiver know about the subject I am presenting?
2. What response do I want from my receiver after reading the correspondence?
3. What tone should I use to get my point across?
What must happen first before writing an outline? - ANSWER-Collect the information you are passing on and then organize it.
What three parts is the correspondence broken down to? - ANSWER-Introduction, Body, Conclusion
When editing, on what areas should you concentrate? - ANSWER-Technical Accuracy, Coverage, Arrangement and readability
What are your concerns when editing for technical accuracy and coverage? - ANSWER-Is enough information included? Are details correct? Are irrelevant or too many details included-is the point made?
What should your topic sentence do? - ANSWER-This sentence, which is usually the first sentence, is the subject and main idea of the paragraph.
How can you get rid of needless "which" and "that" in your writing? - ANSWER-Dropping them or rewriting slightly.
What are the functions of AF Form 1768, Staff Summary Sheet? - ANSWER-It introduces, summarizes, coordinates, or obtains approval or signatures on correspondence. It's a brief summary (preferably one page) stating the purpose, pertinent background information, rationale, and discussion necessary to justify the action desired.
How do ensure someone has received and read e-mail correspondence? - ANSWER-By requesting a delivery and read receipt.
How do you request a response via e-mail? - ANSWER-Use the "Use Voting Buttons" option under Tracking.
What tool is used for leadership to evaluate programs and processes that impact the delivery of safe, quality healthcare in their area of responsibility? - ANSWER-Self-Inspection.
What is a private, non-profit organization that assists ambulatory healthcare organizations in improving the quality of care provided to patients? - ANSWER-AAAHC.
What is used to score all applicable elements of HSI, AAAHC, and applicable national patient safety goals? - ANSWER-MITC
Who appoints the MTF self-inspection program manager? - ANSWER-The MTF/CC.
What organizational principle focuses on accomplishing wartime tasks without reorganizing? - ANSWER-Emphasis on wartime tasks.
What organizational principle focuses on rapid decision-making so they should be flat structures without intermediate levels? - ANSWER-Lean Organizational Structures
The five organizational principles do not include. - ANSWER-Emphasis on wartime and peacetime tasks.
What Air Force Medical Service (AFMS) objective focuses on the appropriate utilization of people and resources applied through effective management? - ANSWER-Best Value
What cannot be a subdivision of a Wing? - ANSWER-Numbered Air Force (NAF).
What level of organization usually has between 1000 to 5000 personnel? - ANSWER-Wing.
What level of organization usually has between 500 to 2000 personnel? - ANSWER-Group
Which option is not a type of military treatment facility (MTF)? - ANSWER-Acute Care.
What type of military treatment facility (MTF) can have two to six squadrons? - ANSWER-Typical clinic model.
When was the medical squadron model implemented? - ANSWER-1 January 2012.
What flight takes care of all the administrative needs for the medical squadron? - ANSWER-Personnel and Administration (P&A).
What flight takes care of the manpower and budget for the medical squadron? - ANSWER-Resource Management Operations Flight (RMO).
What is an example of non-verbal communication? - ANSWER-Making eye contact.
What is the most important customer service skill? - ANSWER-Listening.
What shows the customer how you interpreted the problem and gives them a chance to clear up any confusion so you can take proper action? - ANSWER-Paraphrase
What is the appropriate response when calling another office? - ANSWER-"Hi, this is Amn Smith from Outpatient records, I'm calling..."
What is the step after creating an outline? - ANSWER-Select a format.
During the editing process, addressing phrases such as: final completion, month of August, or close proximity, is an example of: - ANSWER-Remove unnecessary words.
AF Form 1768, Staff Summary Sheet does all of the following, except: - ANSWER-Distributes
Who maintains various checklists relating to inspectable areas? - ANSWER-AFIA
What is the automated self-inspection tool the AFMS MTFs use? - ANSWER-The Management Internal Control Toolset (MITC).
What are Microcomputers? - ANSWER-A computer with a microprocessor as its CPU. It is the type of personal computers that we use at home and in the MTF.
What are the five basic uses for a microcomputer? - ANSWER-Word processing is used to prepare documents such as letters and forms, spreadsheets are helpful when working with numbers and mathematical formulas, databases assist with tracking large amounts of data for reports, email messaging enhances communication, and presentations allow slide show briefings.
What is a notebook? - ANSWER-Also referred to as a laptop, it is a personal computer designed for mobile use and small enough to sit on one's lap while in use.
What takes video, still photographs or both, digitally by recording images using an electronic image sensor? - ANSWER-A digital camera (or digicam).
What is a mother board? - ANSWER-This is the main circuit board to which all of the other internal components connect.
What is the hard disk? - ANSWER-It is a large-capacity permanent storage that is used to hold information such as programs and documents.
What are two types of ports? - ANSWER-USB and display ports.
What are some examples of hardware? - ANSWER-Computer routers, switches, hubs, and network cables.
What are the two types of network cables you will typically find? - ANSWER-Twisted pair and fiber optics.
What is typically connected back to switch and is required to link network devices? - ANSWER-Wireless access point.
What type of memory is temporary electrical storage space that holds program instructions and program data? - ANSWER-RAM.
What are some examples of Auxiliary storage? - ANSWER-CD/DVD-R/RW drives, and USB devices.
What is software that allows the user to interface with the computer? - ANSWER-The OS.
What information should you back-up? - ANSWER-Most commonly office documents such as Word, Excel spreadsheets, PowerPoint, Access database and government forms. Also back-up local e-mail (outlook), .pst, and internet favorites if utilized.
What devices can you use to back up data? - ANSWER-Government issued USB drive, CD, and network drives.
Where does Microsoft Office Suite store data from all its programs unless a different location is specified? - ANSWER-In My Documents.
What are two tools for managing disks and volumes? - ANSWER-Disk space clean up and defragment.
A terminal with limited computing and processing capability is called what? - ANSWER-A client.
What is a high end computer designed for technical applications? - ANSWER-A workstation
List some types of servers: - ANSWER-Application server, database server, messaging or mail server, print server, and web server.
What does a VPN enable? - ANSWER-Enables a group of two or more computer systems to communicate over the public Internet.
What is the definition of standard systems? - ANSWER-Those systems that are standardized across more than one command or a major system requiring centralized oversight in its planning, implementing, or maintaining.
What are some examples of a standard system? - ANSWER-AHLTA, CHCS, DEERS, DMHRSi, Essentris, ICDB, MEPRS-EASIV, TMIP-J, TRANSCOM TRAC2ES, and MRDSS ULTRA.
What standard system is a medical clinic information system that generates and maintains a comprehensive, life-long, computer based patient record for beneficiaries? - ANSWER-AHLTA.
What standard system is designed to provide a single window of patient centric information at the point of care, also, a single, open architecture standard for healthcare informatics? - ANSWER-ICDB.
What standard system supports patient movement in peace time, contingency/wartime, and natural disasters? - ANSWER-TRAC2ES.
What are health information technology applications? - ANSWER-Web-based information is available to everyone that has access to the internet.
What are some examples of health information technology application? - ANSWER-Kx, MHS Learn, MESD, Micromedx, Military Health System, TRICARE, TRICARE Online, and WebMD.
Who is responsible for ensuring all computer users are trained in computer security awareness and local operating instructions? - ANSWER-The OIAO
Who implements performance metrics to track the quality of service provided by the MTF? - ANSWER-The MHIT flight commander or equivalent.
What are the typical three main priorities assigned to IT work orders/trouble tickets? - ANSWER-Immediate, Elevated, and Normal.
What support tier are problems resolved by helpdesk personnel using the telephone or remote management assistance? - ANSWER-Tier 1
What tier are problems that need to be escalated to resources outside the MTF, such as the Network Control Center? - ANSWER-Tier 3
What system does the DOD use for standard certification and accreditation? - ANSWER-DIACAP
What are the five phases of the DIACAP? - ANSWER-Phase I: Initiate and plan IA C&A; Phase II: Implement and validate assigned IA controls; Phase III: Make certification determination and accreditation decision; Phase IV: Maintain authorization to operate and conduct reviews; and Phase V: Decommission.
What is the official equipment inventory management system for the Air Force? - ANSWER-The AIM of AFEMS.
Who tells you when the annual inventory is due? - ANSWER-The base ECO.
What form do you complete when equipment is on loan for 90 days or less? - ANSWER-The AF Form 1297. [Show Less]