What organizational principle focuses on accomplishing wartime tasks without reorganizing?
A. Standard levels
B. Lean organizational
C. Emphasis on
... [Show More] wartime tasks
D. Emphasis on wartime and peacetime tasks - ANSWER-C. Emphasis on wartime tasks
What organizational principle focuses on rapid decision-making so they should be flat structures without intermediate levels?
A. Standard levels
B. Lean organizational
C. Emphasis on wartime tasks
D. Emphasis on wartime and peacetime tasks - ANSWER-B. Lean organizational
The five organizational principles do not include
A. Standard levels
B. Lean organizational
C. Emphasis on wartime tasks
D. Emphasis on wartime and peacetime tasks - ANSWER-D. Emphasis on wartime and peacetime tasks
What Air Force Medical Service (AFMS) objective focuses on the appropriate utilization of people and resources applied through effective management?
A. Readiness
B. Better Care
C. Better Health
D. Best Value - ANSWER-D. Best Value
What cannot be a subdivision of a wing?
A. Numbered Air Force (NAF)
B. Group
C. Flight
D. Squadron - ANSWER-A. Numbered Air Force (NAF)
What level of organization usually has between 1,000 to 5,000 personnel?
A. Flight
B. Group
C. Wing
D. Numbered Air Force (NAF) - ANSWER-C. Wing
What level of organization usually has between 500 to 2,000 personnel?
A. Flight
B. Group
C. Wing
D. Numbered Air Force (NAF) - ANSWER-B. Group
Which option is not a type of military treatment facility (MTF)?
A. Acute care
B. Hospital
C. Limited scope
D. Medical squadron - ANSWER-A. Acute care
What type of military treatment facility (MTF) can have from two to six squadrons?
A. Hospital
B. Typical clinic model
C. Medical squadron
D. Limited scope - ANSWER-B. Typical clinic model
What type treatment facility model is the most common in the Air Force?
A. Hospital
B. Medical squadron
C. Typical clinic model
D. Limited scope military treatment facility - ANSWER-C. Typical clinic model
When was the medical squadron model implemented?
A. 1 January 2012
B. 1 January 2013
C. 1 February 2012
D. 1 February 2013 - ANSWER-A. 1 January 2012
What flight takes care of all the administrative needs for the medical squadron?
A. MIS
B. P&A
C. RMO
D. TOPA - ANSWER-B. P&A
What flight takes care of the manpower and budget for the medical squadron?
A. MIS
B. P&A
C. RMO
D. TOPA - ANSWER-C. RMO
What is an example of non-verbal communication?
A. Tone of voice
B. Building rapport
C. Making eye contact
D. Choosing your words - ANSWER-C. Making eye contact
What is the most important customer service skill?
A. Being attentive
B. Paraphrasing
C. Enunciating
D. Listening - ANSWER-D. Listening
What shows the customer how you interpreted the problem and gives them a chance to clear up any confusion so you can take proper action?
A. Enunciation
B. Paraphrase
C. Attention
D. Listening - ANSWER-B. Paraphrase
What is the appropriate response when calling another office?
A. "Hi, This is Ann Smith from Outpatient records, I'm calling...."
B. "Good day, This is Ann Smith, I'm calling...."
C. "Good day, I'm calling..."
D. "Howdy, I'm calling..." - ANSWER-A. "Hi, This is Ann Smith from Outpatient records, I'm calling...."
What is the step after creating an outline?
A. Determine the purpose
B. Identify the receiver
C. Choose wording
D. Select a format - ANSWER-D. Select a format
During the editing process, addressing phrases such as: final completion, month of August, or close proximity, is an example of
A. Technical accuracy/coverage
B. Remove unnecessary words
C. Arrangement
D. Active voice - ANSWER-B. Remove unnecessary words
AF Form 1768, Staff Summary Sheet does all of the following, except
A. Coordinates
B. Distributes
C. introduces
D. Summarizes - ANSWER-B. Distributes
Who maintains various checklists relating to inspectable areas?
A. AFIA
B. AFMSA
C. AFMOA
D. MAJCOM - ANSWER-A. AFIA
What is the automated self-inspection tool the AFMS MTFs use?
A. AAAHC
B. MICT
C. TJC
D. UEI - ANSWER-B. MICT
What are examples of internal memory?
A. CMOS, RAM, ROM, CM
B. CMOS, CD, ROM, CM
C. RAM, USB, CM, DVD
D. RAM, ROM, USB, CD - ANSWER-A. CMOS, RAM, ROM, CM
The following are all types of servers except
A. Print
B. Word
C. Database
D. Messaging - ANSWER-B. Word
What standard system is the DOD standard automated system that you will use as an HSM for patient registration, patient appointment, and patient scheduling?
A. AHLTA
B. CHCS
C. Essentris
D. ICDB - ANSWER-B. CHCS
What is used in acute hospital environments, providing point-of-care data captured at the patient's bedside for physiological devices, fetal/uterine devices, ventilators, and other patient care machines?
A. AHLTA
B. CHCS
C. Essentris
D. ICDB - ANSWER-C. Essentris
What information systems application is the Air Force Medical Service's intranet site?
A. Kx
B. MHS
C. TRICARE
D. TRICARE Online - ANSWER-A. Kx
What is the response time for trouble/work orders if the level is elevated?
A. 15 minutes
B. 30 minutes
C. 1 hour
D. 2 hours - ANSWER-C. 1 hour
How many support tiers are used in the help desk environment?
A. One
B. Two
C. Three
D. Four - ANSWER-D. Four
Inventories must be kept in the equipment custodian folder for this number of years.
A. 2
B. 3
C. 4
D. 5 - ANSWER-A. 2
After you sign the inventory listing, who signs the certification statements signifying that the appointment is accurate?
A. NCOIC
B. OIC
C. Commander
D. Communications Squadron - ANSWER-C. Commander
What year did Congress establish the first hospital?
A. 1775
B. 1776
C. 1777
D. 1778 - ANSWER-B. 1776
"TRICARE" originally referred to the three main plan options, which were TRICARE Prime, TRICARE
A. Standard, and TRCARE Extra
B. Standard, and TRICARE Remote
C. Remote, and TRICARE Extra
D. Standard, and TRICARE Reserve - ANSWER-A. Standard, and TRICARE Extra
The following medical conditions may qualify patients for Medicare before 65 years old, except:
A. End stage renal disease
B. Amyotrophic lateral sclerosis
C. Lou Gehrig's Disease
D. Blood transfusions before 1995 - ANSWER-D. Blood transfusions before 1995
What should you first consider when helping a patient narrow down the right TRICARE plan for them?
A. Home of record
B. Location
C. Medicare eligible
D. Status - ANSWER-B. Location
What is the official website for TRICARE?
A. Knowledge Exchange
B. TRICARE.mil
C. TRICARE Oline
D. TRICARE.org - ANSWER-B. TRICARE.mil
What two convenient tools can you find on TRICARE.mil?
A. Primary care manager (PCM) finder and plan builder
B. PCM finder and compare plans
C. Plan finder and compare plans
D. Plan finder and plan builder - ANSWER-C. Plan finder and compare plans
Within the MTF, who is the functional champion of TRICARE online (TOL)?
A. TOL Appointing Subject Matter Expert
B. TOL Systems Administrator
C. TOL Project Officer
D. Provider, Clinics and Marketing point of contacts - ANSWER-C. TOL Project Officer
What is the key to the success of TRICARE?
A. Accurate market analysis
B. Comprehensive Plan
C. Traditional and social media
D. Innovative marketing program - ANSWER-D. Innovative marketing program
Where can you go to get standardized and current marketing materials for TRICARE?
A. Beneficiary Education and Support Division
B. The marketing office
C. TRICARE Online
D. TRICARE Regional Offices - ANSWER-C. TRICARE Online
What is the primary role of the Beneficiary Counseling Assistance Coordinator (BCAC)?
A. Coordinate appropriate issues with Military Health System (MHS) and Defense Health Agency (DHA)
B. Describe or seek clarification on eligibility
C. Respond to beneficiary, leadership and congressional inquiries
D. Serve as a beneficiary advocate and problem solver - ANSWER-D. Serve as a beneficiary advocate and problem solver
The Beneficiary Counseling Assistance Coordinator (BCAC) does not
A. Coordinate appropriate issues with Military Health System (MHS) and Defense Health Agency (DHA)
B. Describe or seek clarification on eligibility
C. Respond to beneficiary, leadership and congressional inquiries
D. File claims for beneficiaries - ANSWER-D. File claims for beneficiaries
Which of the following is not a responsibility for the Debt Collection Assistance Officer (DCAO)?
A. Work with functional experts to provide enrollment, benefit, and claims processing assistance [Show Less]