USPS Sales & Services Associate Training Final Exam Questions With Answers 2024-2025 GRADED A+.
Perception is - ANSWER Reality
What are our goals?
... [Show More] - ANSWER Grow revenue, increase market share, develop lifetime
customers.
What are some non-verbal communication cues? - ANSWER Body movement, facial
expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? - ANSWER
True.
Communication skills require you to practice actively attending. What does S.O.L.E.R.
represent? - ANSWER Squarely face the person. Open your posture. Lean towards the
sender. Eye contact. Relax.
What is a value proposition? - ANSWER The value to the customer of the product features
and benefits....how the customer feels the product meets their needs.
What is "need satisfaction selling"? - ANSWER The understanding of a customer's needs
through the use of probing questions and careful listening.
What are some examples of the use of the "language of needs"? - ANSWER I need, I want,
I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's __________. - ANSWER
Needs.
What is a need? - ANSWER A desire to improve or accomplish something.
An informed mutual decision with the customer on service/products is ___________. -
ANSWER A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? - ANSWER Greet,
Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same ______ all the time. -
ANSWER Message.
If you ask a customer if they would like to send a package Priority Mail Express, which is
USPS Sales & Services Associate Training Final
Exam Questions With Correct 2024-2025
GRADED A+
guaranteed to arrive tomorrow, with $100 insurance and tracking included.....what park of
G.I.S.T. would this be? - ANSWER Suggest.
Once you determine how a customer wants to mail a package and have offered additional
insurance, what additional products may you suggest? - ANSWER Stamps, PO Boxes, money
orders, packaging supplies, greeting cards, passports.
What is the maximum weight for any package? - ANSWER 70 lbx.
How do you determine the dimensions of a mailpiece? - ANSWER Combine the length plus
girth.
What are the 5 processing categories? - ANSWER Letters, flats (large envelopes), machinable
parcels (SPRS), irregular parcels and outside parcels (both non-machinable).
What is our "Retail Motto"? - ANSWER Clean, stocked and Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? - ANSWER 130" for
standard post only. Oversize charges will apply for packages exceeding 108".
When are balloon charges applied? - ANSWER Packages weighing less than 20 lbs that
measure over 84" but not more than 108" (length + girth combined) that are shipped Priority
mail zones 104 or Standard to all zones.
If an article meets the size qualifications for a large envelope (flat) but is rigid...what price
category is it charged? - ANSWER Parcel rate.
If a letter size envelope is thicker than 1/4" but is even in thickness....what price category is it
charged? - ANSWER Flat (large envelope). [Show Less]
