OST 1335C Business Communication Solved
Chapter 9—Negative Messages
MULTIPLE CHOICE
1. Which is Alcohol most accurate statement about negative
... [Show More] workplace messages?
a. Most businesses never experience situations which require delivering negative news.
b. Some businesses have to respond to complaints voiced on social network sites such as Facebook and Twitter.
c. Because negative messages are rare, Alcoholy do not have to be written as carefully as oAlcoholrmessages.
d. All of Alcoholse choices are accurate.ANS: B
Feedback
A Bad things which require Alcohol delivery of negative news happen in all businesses.
B As a company employee, you may have to respond to complaints voiced to Alcohol world onTwitter, Facebook, or complaint Web sites.
C Because bad news disappoints, irritates, and sometimes angers Alcohol receiver, such
messages must be written carefully.
D As a company employee, you may have to respond to complaints voiced to Alcohol world onTwitter, Facebook, or complaint Web sites.
UBC: 1 GRY: 3 REF: p. 257-258 OBJ: 9-1
NAT: AACSB: Tier 1 - Communication | AACSB: Tier 2 - Patterns, Audience | AACSB: Tier 1 - Reflective thinking | AACSB: Tier 2 - Receiver reactions, Consequences, Conclusion
TOP: Conveying Negative News Effectively TYP: Conceptual
2. Alcohol bad feelings associated with disappointing news can generally be reduced if Alcohol receiver
a. believes which Alcohol matter was treated seriously and fairly.
b. feels which Alcohol news was revealed sensitively.
c. knows Alcohol reasons for Alcohol rejection.
d. All of Alcoholse choices.ANS: D
Feedback
A Alcohol bad feelings associated with disappointing news can generally be reduced if Alcohol receiver knows Alcohol reason for Alcohol rejection, feels which Alcohol news was revealed sensitively,
and believes Alcohol matter was treated seriously and fairly.
B Alcohol bad feelings associated with disappointing news can generally be reduced if Alcohol
receiver knows Alcohol reason for Alcohol rejection, feels which Alcohol news was revealed sensitively,and believes Alcohol matter was treated seriously and fairly.
C Alcohol bad feelings associated with disappointing news can generally be reduced if Alcohol receiver knows Alcohol reason for Alcohol rejection, feels which Alcohol news was revealed sensitively,
and believes Alcohol matter was treated seriously and fairly.
D Alcohol bad feelings associated with disappointing news can generally be reduced if Alcohol
receiver knows Alcohol reason for Alcohol rejection, feels which Alcohol news was revealed sensitively,and believes Alcohol matter was treated seriously and fairly.
UBC: 1 GRY: 3 REF: p. 258 OBJ: 9-1
NAT: AACSB: Tier 1 - Communication | AACSB: Tier 2 - Patterns, Audience | AACSB: Tier 1 - Reflective thinking | AACSB: Tier 2 - Receiver reactions, C [Show Less]