NSG 6101 Research Proposal Complete Solution
There appears to be a significant consensus across ambulatory clinics within the United States ... [Show More] relating to patient real-time wait times to be seen by a provider or other members of the multidisciplinary team. This student has recognized within her own outpatient transplant clinic the need to address these common issues. This topic was brought to attention by Press Ganey scores that exposed a noteworthy impact to patient satisfaction within the department. As the clinical supervisor of this transplant clinic, there have been several occasion where patients have voiced concern regarding the time they wasted waiting to be seen by a provider after checking in and the length of time to be seen for a follow up appointment. It is vital that pre and post-transplant patients be seen in a timely manner, as their care and treatment is contingent on these office visits. Once there is a delay in clinic it backs up all the existing scheduled appointments causing substantial clinic congestion due to a lack of exam rooms. As stated by the article Improving patient flow at a family healthcare clinic “Surveys have shown that waiting time
is one of the top differentiators for “best practice” facilities, so reducing delays can offer a competitive advantage…” (Bard et al., 2016, p. 170). The purpose of this research is to identify the necessity for modification in appointment times, along with the practice of door flags to improve patient flow within the transplant ambulatory clinic for pre and post-transplant patients.
This student is compelled to credit a direct relationship between clinic wait times with the flow of clinic and patient satisfaction. The efficiency appointment scheduling practice can be contingent on how the source is achieved (Bard et al., 2016). With the utilization of door flags and increasing the length of time a provider is able to spend with a patient, there will be a [Show Less]