GEB MIDTERM Chapter 1 to 9 Complete Solution
An ethical ________ involves choosing between conflicting alternatives that are not clear-cut.
Dilemma
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Ethics can be defined as not doing anything illegal.
False
When resolving problems, successful organizations usually avoid the need for feedback.
False
As long as employees get the job done, most companies are not concerned with employees meeting expectations of business etiquette.
F
If you start a company or become an executive in an established firm, you can expect to spend the majority of your time
Communicating.
In the first step of the communication process, the sender
has an idea.
When conducting business over a meal, you should wait to bring out business papers until after the entrée plates have been removed.
T
The habits you exhibit while using your mobile device exemplify your attitude toward the people around you.
T
All of the following except ________ are elements of the group development process.
Anticipation
Your ability to listen effectively will have little effect on your long-term career prospects.
F
Selective listening refers to
letting one's mind wander until something personally relevant is said.
When speaking in English to people who use English as a second language, the best approach is to
speak slowly and clearly.
During conversations with non-native English speakers, you should
do none of the above.
When writing to someone for whom English is a second language, you should avoid using slang and idioms.
T
People in the United States are generally accustomed to having less privacy at work than their counterparts in other cultures.
F
Xenophobia is the fear of
strangers and foreigners.
Which of the following sentences contains an idiomatic expression?
Making our monthly sales quota will be a piece of cake.
Messages that combine powerful visuals with supporting text can be effective because
all of the above
A knowledge-management system
is a centralized database of experiences and insights of employees throughout an organization.
The ________ of a message is its overall subject, while the ________ is a specific statement about that overall subject.
topic; main idea
Which of the following media would be best for sending a brief message (requiring no response from your audience) about an upcoming software update?
Email
The three primary steps involved in preparing a business message are
planning, writing, and completing.
Narrative techniques are
an effective way to organize messages in a variety of business communication scenarios.
Select the sentence with the most positive emphasis.
We hope to complete the process audit by Friday.
________ sentences express two or more independent but related thoughts of equal importance, usually joined by a coordinating conjunction.
Compound
You can emphasize key points by
doing all of the above.
"If we can't meet the deadline, our losses will be significant" is a compound sentence.
F
________ sentences express one main thought and one or more subordinate thoughts related to it.
Complex
Readability indexes measure ________, so they offer a useful reference point for improving your writing.
sentence length
"The qualification of the runner in the race took one hour" is an example of a sentence with a camouflaged verb.
T
To make your message more interesting and accessible, you should use as many design elements and decorative touches as possible.
F
According to this chapter's Communication Close-Up, Jefferson Rabb starts the design work for every website project with
an in-depth analysis of the audience for the website.
You can improve the clarity of your messages if you break up overly long sentences into shorter sentences.
T
Email messages
should be written with the assumption that they will be stored forever.
As it pertains to instant messaging (IM), spim consists of
unsolicited commercial messages.
Compared to email, instant messaging (IM)
offers greater speed and is less susceptible to privacy problems.
Marketers use microblogging systems to send ________ that withhold key information, in order to attract the attention of current and prospective customers.
Teasers
Which of the following is an example of an effective subject line for an email requesting information about the August inventory for bananas?
Please send August banana inventory
________ is a variation on blogging in which messages are sharply restricted to specific character counts.
Microblogging
Business communicators use a wide range of specialized and private social networks, in addition to public networks.
T
Using hashtags in microblogs makes it easy for people to track topics of interest.
T
You have decided to post a video on YouTube explaining how to use one of your company's new products. To be most effective, the video should be no more than ________ minute(s) long.
5
Peer-to-peer enclaves allow companies to supplement the talents of their employees with services from one or more external partners.
The business uses of microblogging include all of the following except
adding pages, subpages, or articles to a wiki.
Business communicators use ________ to illustrate interrelationships between the positions, units, or functions of an organization.
organization charts
Use a table to summarize information that would be difficult or tedious to handle in the main text.
T
The concept of ________ will help you design visuals that are consistent from one page of a document to the next.
visual parallelism
Which of the following is an example of a descriptive title for a visual?
How CamCo Reduces Costs
A bar chart would be particularly useful for
comparing sales totals of three breakfast cereals from 2007 to 2009.
GEB
ch 1
1.The process of transferring information and meaning is called?
communication
2.To be effective, communication must________.
Benefit both parties
3.Which of the following is correct?
Improving your communication skills may be the single most important step you can take in your career.
4.When a person behaves with a sense of purpose and pride, and excels in workperformance, he or she is said to be exhibiting_____________________.
professionalism
5.The essence of communication is________________.
sharing
6.____________ involves putting an idea into words or images.
encoding
7.Which of the following is a trait usually associated with professionalism?
Performing at a high level
8.Kimtoya is always respectful of the opinions of others. Which element of professionalism is she primarily displaying with this behavior?
Demonstrate a sense of etiquette
9.The process of recognizing information needs, using efficient search techniques to locate reliable sources of information, and using gathered information ethically is referred to as________.
Digital information fluency
10.Focusing on understanding and meeting the needs of the readers and listeners is known as the ________ approach.
audience-centered
11.Which of the following is true regarding the basic communication model?
Feedback can be both verbal and nonverbal.
**12. Which of the following is an advantage of the social communication model?
Making it easier for employees to voice concerns and frustrations
13.Roughly _____ percent of Internet users sometimes access the web using a mobile device.
80
14.Designing a website for optimum viewing on smartphones and tablets is referred to as________.
Mobile first
15. Which of the following is correct regarding mobile devices?
More email messages are opened on smartphones than on PCs.
16.Which of the following is true?
Both social media and mobile communication change the nature of communication
17.Which of the following is said to occur when people receive more information than they can effectively process?
Information overload
18. Presenting someone else's ideas or other creative product as your own is termed________.
plagerism
19. When companies recruit people to promote products to friends and other contacts in exchange for free samples or other rewards, without requiring them to disclose the true nature of the communication, it is referred to as "________ marketing."
stealth
20.Mahir promised a client that the project would be completed by the end of the week; however, Mahir knows that the project will take at least three more weeks to complete. Which of the following terms most accurately describes this situation?
Ethical lapse
21.ABC Company has established an explicit ethics policy by developing ________.
a code of ethics
22.Eumi is a purchasing manager for the XYZ Company. She has some latitude when it comes to making purchasing decisions. She is buying some cleaning solvent for the company and has to choose between a lower cost alternative that is not as effective as the other option. Eumi's bonus is based upon saving the company money, so she is finding it difficult to make a decision. Which of the following is Eumi is experiencing?
Ethical dilemma
23.Lahney has taken credit for an idea that is not her own. This is an example of ________.
plagerism
24.To ensure ongoing compliance with their codes of ethics, many companies also conduct ethics ___________ to monitor their ethical progress and to point out any weaknesses that need to be addressed.
audits
25. The accepted principles that govern behavior within a society are referred to as____________.
Ethics
Chapter 3
Chapter 3 Document Make Over 1
Words like "bitchin" are ____ for external, international business communication.
Too informal
Referring to the reader as "foreign" or implying that their country might be in poor financial straits is _____.
potentially insulting
_____ language like "shoddy" and "sweatshops" puts the readers on the defensive and discourages a positive response.
Inflammatory
The request for response in an international letter should include_____.
a specific reply deadline for the reader
The closing of an international letter should be _____.
simple and formal
Chapter 3 Document Makeover 2
The opening of a letter to a multilingual audience should _____.
state the main idea clearly and directly
The language in a letter to a multilingual audience _____.
should be clear and conventional
The best way to represent a number for a multilingual audience is ____.
to use Arabic numerals (21)
Complicated sentences _____ a letter to a multilingual audience.
add an air of importance to
In a letter to a multilingual audience, you should _____ words with multiple meanings.
Avoid
Chapter 3 quiz
The process of sending and receiving messages between people whose cultural backgrounds could lead them to interpret verbal and nonverbal signs differently is referred to as ___________________ communication.
Intercultural
In a recent survey, nearly ________ percent of executives said their companies' profit, revenue, and market share would all improve with better international communication skills.
90
Cultural _______________ includes an appreciation for cultural differences that affect communication and the ability to adjust one's communication style to ensure that efforts to send and receive messages across cultural boundaries are successful.
Competency
Which is the term used to describe a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior?
Culture
The tendency to judge other groups according to the standards, behaviors, and customs of one's own group is referred to as _________________________.
Ethnocentrism
Assigning a wide range of generalized attributes to an individual on the basis of membership in a particular culture or social group is referred to as ______________.
Stereotyping
A fear of strangers and foreigners is referred to as ___________________________.
Xenophobia
Which is a habit that will help foster intercultural communication?
Don't ignore the distinctions between another culture and your own.
The practice of accepting multiple cultures on their own terms is referred to as_____________________________.
cultural pluralism
The United States is considered to have a(n) ________ culture.
low-context
China is considered to have a(n) ________ culture.
high-context
People in ________ are beyond what was once considered the traditional retirement age of 65, but some want or need to continue working.
the Radio Generation
Which of the following describes the generation that got its name from the population surge in the years following World War II?
Baby Boomers
Which generation is responsible for many of the innovations that have shaped communication habitstoday?
Generation X
Which of the following is the generation currently in the workforce and is noted for its entrepreneurial instincts and technological savvy?
Generation Y
Which of the following is the first full generation to be born after the World Wide Web was invented and will be entering the workforce soon?
Generation Z
Every attempt at communication occurs within a cultural ______________, the pattern of physical cues, environmental stimuli, and implicit understanding that convey meaning between two members of the same culture.
context
In a(n) __________________ culture, people rely less on verbal communication and more on the context of nonverbal actions and environmental setting to convey meaning.
High
In a(n) ______________________ culture, people rely more on verbal communication and less on circumstances and cues to convey meaning.
low-context
In _________________ cultures, businesspeople tend to focus on the results of the decisions they face, a reflection of the cultural emphasis on logic and progress.
low-context
________________________ cultures emphasize the means or the method by which a decision will be made.
High-context
People in _________________ cultures see time as a way to plan the business day efficiently, often focusing on only one task during each scheduled period and viewing time as a limited resource.
Low
People from _________________ cultures often see time as flexible.
High
What would be a good question to research if you were attempting to learn about economic and business institutions in another country?
What are the primary resources and principal products?
What would be a good question to research if you were attempting to learn about social customs in anothercountry?
What topics may or may not be discussed in a social setting?
GEB CH 4
A message that meets your audience's needs and gets your points across is referred to as a(n) __________________________ message.
Effective
A message that makes the best use of your time and your audience's time is referred to as a(n) ___________________ message.
efficient
Pg 92
What is the correct order of the three-step writing process? [Show Less]