One of the oldest recommendations for resolving conflict is to refocus the parties' attention around ________ goals and away from the conflicting subordina... [Show More] te goals.
People usually gravitate toward one or two conflict-handling styles that match their
The effectiveness of negotiating depends to some extent on the environment in which the negotiations occur. Three key situational factors are
When negotiators have an audience watching their progress in the negotiations, the negotiator
NewTel had to hire outside the company because it was felt that the internal employees lacked the skills needed. Many of the new employees were younger, which compounded the conflict due to
Initial offer points, target points, and resistance points represent three elements in the
According to the literature, which organizational conflict is a positive application of conflict in organizations?
What other form of influence is Krystal using?
________ is any behavior that attempts to alter someone's attitudes or behavior.
________ is your importance in a social network.
One suggestion the team leaders have is to create smaller work units where the younger programmers and the older executives work on a project together. By doing so, the team leaders were being
Employees who experience organizational politics from others have which of the following?
________ is the freedom to exercise judgment in an organization.
Ingratiation is part of a larger influence tactic known as
Within a highly cohesive team, _____ is(are) suppressed when conflict occurs.
The _____ style is often ineffective because it doesn’t resolve the conflict and may increase the other party’s frustration.
Which of the following situations would produce the highest risk of conflict?
Which of type of third-party intervention approaches do managers usually adopt?
Which of the following does ingratiation include?
Which form of influence is this supervisor using?
________ involves calling upon higher authority or expertise, or symbolically relying on these sources to support the influencer's position.
________ refers to how much one is located between others in a network.
Benny approached his supervisor at the plant, and asked if he could have the upcoming Wednesday off, if he promised to work the midnight shift for Alexi that Friday. Which influence tactic was Benny using?
The more someone fills structural holes in a network, the more likely he or she is to
Extreme forms of ________ include bullying, such as through explicit reminders of one's obligations.
Which of the following is a "hard" influence tactic?
When a member of a network has shorter, more direct, and efficient paths or connections with others in the network, he or she has high
In organizational settings, power is defined as
Which of the following is true about strong ties?
Betweenness gives power because the more of it you have,
Research has found that teams with low relationship conflict use ________ to maintain positive group emotions.
Based on the characteristics of constructive conflicts, which of the following would help a manager create constructive conflicts during a debate?
Arbitration has a ________ level of control over the final outcome and a ________ level of control over the process. [Show Less]